Speech Technology Magazine


Biographical Information

Theresa Cramer

Theresa Cramer is the editor of Speech Technology Magazine and EContent Magazine. She has over a decade of experience in publishing and is the author of Inside Content Marketing.

Articles By Theresa Cramer

Market Spotlight: Education

Speech technologies are transforming classrooms.
Posted 15 Oct 2018 - Summer 2018 Issue - by Theresa Cramer

Allianz: Speech Analytics Identify Call Center Employees for Accent Neutralization Training

One of the biggest challenges of call-centers is making sure customers have a good user experience—and more of than not, that comes down to the interaction they have with your agents. If there is a language barrier—or even if the agent has a heavy accent that your majority of callers have trouble understanding—that can cause user satisfaction problems. Allianz wanted to find a way to solve that problem.
Posted 03 Oct 2018 - - by Theresa Cramer

Data Privacy Concerns Should Govern Speech Technology Industry

Security and privacy issues around voice assistants are sexy, but these concerns manifest themselves far more often in more mundane ways.
Posted 24 Sep 2018 - Summer 2018 Issue - by Theresa Cramer

Q&A: Book Publishers Embrace Voice Technology and the Future

As voice technologies become ubiquitous, even book publishers aren't immune to the hottest trend in digital content. Speech Technology magazine recently had a chance to interview Bradley Metrock, CEO of Score Publishing, which owns and operates Digital Book World (DBW), about how voice is changing publishing. From the audiobook to Alexa, publishers are contending with the realities of a "voice-first" world.
Posted 13 Sep 2018 - - by Theresa Cramer

3 Ways AI is Making Your Office a Better Place to Work

Many workers are worried about losing their jobs to AI, but others are grateful for the many ways new, AI-based technologies are making their offices a better place to work.
Posted 25 Jul 2018 - - by Theresa Cramer

Will Smart Speakers Have Staying Power?

A good user experience is integral to success. But smart speakers also need to be useful.
Posted 28 May 2018 - Spring 2018 Issue - by Theresa Cramer

Market Spotlight: Travel and Hospitality

Transforming the travel experience through voice
Posted 14 May 2018 - Spring 2018 Issue - by Theresa Cramer

3 Unexpected Uses of AI and Speech Technologies

It's almost a given, now, that you have a digital assistant in your pocket, but there are many people out there finding new, innovative uses for the technologies that undergird the foundation of speech technology. Here are a few of the uses of speech technology that caught our interest recently.
Posted 20 Apr 2018 - - by Theresa Cramer