Speech Technology Magazine


Biographical Information

Theresa Cramer

Theresa Cramer is the editor of Speech Technology Magazine and EContent Magazine. She has over a decade of experience in publishing and is the author of Inside Content Marketing.

Articles By Theresa Cramer

Market Spotlight: Marketing

IVAs and Chatbots Are Changing How Marketers Reach Customers
Posted 25 Mar 2019 - Winter 2019 Issue - by Theresa Cramer

Planned Parenthood Proves Chatbots Can Provide Answers to Tough Questions

Planned Parenthood introduced Roo, a chatbot that answers the sometimes embarrassing questions of teens and young adults who might otherwise not have access to science-based sexual education.
Posted 13 Mar 2019 - - by Theresa Cramer

What Consumers Like (or Don't) About Voice Shopping

OnBuy.com research takes look at the habits of voice shoppers. Find out what they're buying, what they like about the experience, and what they want to see in the future.
Posted 27 Feb 2019 - - by Theresa Cramer

Housekeeping and Homework for 2019

There's no doubt we'll have plenty to talk about in the year to come
Posted 11 Feb 2019 - Winter 2019 Issue - by Theresa Cramer

Reaching the Reluctant with Speech Technology

I'm not a Luddite, but I am skeptical about the latest shiny new toy. People like me want tech that works for us.
Posted 04 Jan 2019 - Fall 2018 Issue - by Theresa Cramer

Speech Technology Predictions for 2019

We asked our regular contributors and columnists what speech technology trends and stories will dominate the headlines in 2019. Which of these predictions do you think will come true in the year to come, and which do you think we'll still be waiting for in 2020?
Posted 19 Dec 2018 - - by Theresa Cramer

Higher Education Growth: Improving Quality Assurance with Call Recordings

HEG agents often have phone conversations with students. These calls play an important role in enrollments, but agents must adhere to strict Telephone Compliance Protection Act (TCPA) compliance guidelines and processes for efficiency. There are many opportunities for errors and compliance missteps throughout the EDU lead lifecycle — particularly during phone calls. The company needed a more efficient way of dealing with this challenge.
Posted 12 Dec 2018 - - by Theresa Cramer

Market Spotlight: Toys/Robotics

Robot creators are limited only by their imaginations
Posted 19 Nov 2018 - Fall 2018 Issue - by Theresa Cramer

Market Spotlight: Education

Speech technologies are transforming classrooms.
Posted 15 Oct 2018 - Summer 2018 Issue - by Theresa Cramer

Allianz: Speech Analytics Identify Call Center Employees for Accent Neutralization Training

One of the biggest challenges of call-centers is making sure customers have a good user experience—and more of than not, that comes down to the interaction they have with your agents. If there is a language barrier—or even if the agent has a heavy accent that your majority of callers have trouble understanding—that can cause user satisfaction problems. Allianz wanted to find a way to solve that problem.
Posted 03 Oct 2018 - - by Theresa Cramer

Data Privacy Concerns Should Govern Speech Technology Industry

Security and privacy issues around voice assistants are sexy, but these concerns manifest themselves far more often in more mundane ways.
Posted 24 Sep 2018 - Summer 2018 Issue - by Theresa Cramer

Q&A: Book Publishers Embrace Voice Technology and the Future

As voice technologies become ubiquitous, even book publishers aren't immune to the hottest trend in digital content. Speech Technology magazine recently had a chance to interview Bradley Metrock, CEO of Score Publishing, which owns and operates Digital Book World (DBW), about how voice is changing publishing. From the audiobook to Alexa, publishers are contending with the realities of a "voice-first" world.
Posted 13 Sep 2018 - - by Theresa Cramer

3 Ways AI is Making Your Office a Better Place to Work

Many workers are worried about losing their jobs to AI, but others are grateful for the many ways new, AI-based technologies are making their offices a better place to work.
Posted 25 Jul 2018 - - by Theresa Cramer

Will Smart Speakers Have Staying Power?

A good user experience is integral to success. But smart speakers also need to be useful.
Posted 28 May 2018 - Spring 2018 Issue - by Theresa Cramer

Market Spotlight: Travel and Hospitality

Transforming the travel experience through voice
Posted 14 May 2018 - Spring 2018 Issue - by Theresa Cramer

3 Unexpected Uses of AI and Speech Technologies

It's almost a given, now, that you have a digital assistant in your pocket, but there are many people out there finding new, innovative uses for the technologies that undergird the foundation of speech technology. Here are a few of the uses of speech technology that caught our interest recently.
Posted 20 Apr 2018 - - by Theresa Cramer