Speech Technology Magazine


Biographical Information

Vicki Broman

Vicki Broman is the manager of the voice user interface design team at eLoyalty, the technology division of Teletech.

Articles By Vicki Broman

Gender Bias Affects Voice User Interface Design—for Better or Worse

Female and male voices are perceived differently, even when they use the same exact words
Posted 10 Nov 2017 - Winter 2017 Issue - by Vicki Broman

Blocking Fraud in the Contact Center

Voice biometrics has proved an effective security measure, but early, robust training is crucial
Posted 24 Apr 2017 - Summer 2017 Issue - by Vicki Broman

Why Hasn’t Speech Recognition Gotten Better?

IVR systems, whether through complacency, cost, or faulty processes, lag behind their promise
Posted 10 Nov 2016 - Winter 2016 Issue - by Vicki Broman

The Voice of the F-18 Is Female, Southern—and Not a Professional

The fighter jet's warning system was voiced by a pressed-into-duty sound engineer
Posted 14 Jun 2016 - Summer 2016 Issue - by Vicki Broman

Why the Need for Speech Technology Is Greater Than Ever

In an increasingly multitasked, smaller-screen world, your fingers can't always do the walking (or swiping, or tapping)
Posted 09 Nov 2015 - Winter 2015 Issue - by Vicki Broman

10 Best Practices for Making the IVR a Desirable Destination

Simplify the process to reduce caller frustration.
Posted 30 Apr 2014 - Summer 2014 - by Vicki Broman