Speech Technology Magazine

 

Biographical Information

Vicki Broman and Mark Eichten



Vicki Broman is the manager of the eLoyalty voice user interface designer team at TeleTech. Mark Eichten is director of the company’s eLoyalty speech solutions team.

Articles By Vicki Broman and Mark Eichten

Transform the Customer Experience with IVR Best Practices

It's a fine line between love-hate and love-to-hate.
Posted 01 May 2013 - Summer 2013 - by Vicki Broman and Mark Eichten