Speech Technology Magazine

Angel
1850 Towers Crescent Plaza
Tysons Corner VA 22182
USA

PH: 888.MyAngel (6435)
FAX: 703-770-1321
Contact: sales@angel.com
Visit their Web site: www.angel.com

ANGEL OVERVIEW
Angel is a leading provider of IVR and call center solutions.  As organizations seek to balance providing high quality customer service with managing costs, Angel provides a flexible and cost-effective application to meet their individual business and customer needs.  A fully hosted solution, no investment in hardware, software, or human resources is required, helping organizations realize immediate and long term ROI as well as quickly and easily deploy voice applications that meets unique business needs.  Angel's innovative technology enables complete integration with databases or CRM tools, enhanced scalability and flexibility, and is the only provider to offer a web-based toolkit called Site Builder that facilitates voice menu design, caller data collection.  Additionally, Site Builder is fully integrated with the Angel suite of call center and IVR applications and enables customer to easily build, manage, and update a complete IVR or call center solution online.

ANGEL INNOVATION
Traditional views of call center or voice automation infrastructure center around "boxes".  These functional unites were added, in chain-like mode, to phone lines, to construct somewhat sophisticated voice offerings.  Unfortunately, this approach has proven complex to manage, difficult to scale, and very costly.  Angel was designed as an alternative to these cumbersome applications.  The solution was built from the ground up as a service-oriented architecture, and as such, can inter operate seamlessly with other web-service architectures.  Angel takes traditional "boxes", e.g., IVR, ACD, PBX, and Call Recording, and introduces them as components of a platform that can be used and re-mixed as needed in applications that seek to solve a specific business challenge.

At the bottom of the Angel technology stack is the telecom infrastructure, making use of technologies such as SIP and VOIP.  On top of it, a standards-based VoiceXML platform provides the interface to drive caller interactions with speech recognition, media playback and speech synthesis.  These resources are managed by the application definitions produced within Site Builder.  Site Builder and the Voice site framework run on enterprise-grade Java and Oracle database technology.  As calls terminate, reporting information is gathered for further analysis in a date warehouse.

In addition, Angel has published a powerful set of APIs for developers.  With these high-level APIs, developers can embed voice functionality into their enterprise applications.  We currently offer transaction API, outbound API and call queue API.

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ANGEL KEY BENEFITS AND FEATURES
-  Interactive prototyping
-  Fastest deployment
-  Flexibility and control
-  Full integration
-  Personalized, interactive communications
-  Highly customizable
-  Real-time reporting
-  Variable greetings
-  Call recording and analysis
-  Support with PASS

 

Interview with Dave Rennyson, President of Angel at SpeechTEK 2012 

Dave Rennyson, President of Angel gives an excellent overview of Angel's newest product, Lexee, which allows for the quick development mobile speech applications quickly in the cloud.

 

Analytics

Auto Attendant Solutions

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Computer Telephony Integration (CTI)

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Platform Providers/Hosting

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Speaker Verification/Biometrics

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Voice User Interface (VUI) Design