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Aspect Software, Inc.

2325 East Camelback Road, Suite 700
Phoenix AZ 85016
USA

PH: (978) 250 7900
FAX: (602) 954 2294
Contact: contact@aspect.com
Visit their Web site: www.aspect.com
Profile

With software used by millions of agents every year and supporting billions of consumer interactions around the world, Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. The native cloud customer self-service, contact center interaction management and workforce optimization capabilities are combined with next generation components while leveraging Aspect’s breadth and depth of proven technology. The robust, intuitive and beautifully-designed software, delivered via our cloud, private cloud and on-premises, provides everything needed to delight consumers and employees alike.

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Articles Mentioned

Optimizing Your Business: The VEO Way

Picture this - you are the owner of a restaurant with the best-rated steak tacos in town. While your grills are flaming and the tacos are served to perfection, the volume of reservations and in-store walk-ins is dwindling. You think it's the slow season, until you see your competitor down the block is constantly packed. Did you know Alexa, Siri, Google Home, and other voice devices could be to blame?
Industry Voices, Posted 21 Nov 2018

Toys that Talk to Kids

Toymakers are increasingly incorporating speech technology into their dinosaurs, robots, unicorns, and the like
Deployments, Posted 17 Dec 2018 - Fall 2018 Issue

NWEA: Speech Recognition Technology Evaluates Out-Loud Reading for Students

The NWEA sought a way to streamline oral evaluations to save school districts time and money while still ensuring students are on track.
Deployments, Posted 22 Oct 2018 - Summer 2018 Issue

The 2018 Speech Industry Star Performers

These cutting-edge vendors are leading the way in AI, analytics, natural language, smart speakers, and more. 
Feature, Posted 01 Aug 2018 - Summer 2018 Issue

Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support

Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.
Industry Voices, Posted 13 Jul 2018