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Convergys Corporation
201 East Fourth Street
Cincinnati OH 45202
USA

PH: 800-344-3000
FAX: 513-458-1315
Contact: marketing@convergys.com
Visit their Web site: www.convergys.com
Profile

For over 30 years, Convergys has provided industry-leading technologies and services that balance customer satisfaction with cost reduction. We offer Intelligent Self-Service, Intelligent Notification, On-Demand Voice Authentication, and Customer Analytics solutions, along with award-winning Professional Services, to help our clients reduce costs, increase revenue, and enhance the overall customer experience.

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Articles Mentioned

Voice Design Tools Get a Redesign of Their Own

The technology undergoes a transformation as omnichannel takes over interactions
Cover Story, Posted 24 Apr 2017 - Summer 2017 Issue

The 2017 State of the Speech Technology Industry: Interactive Voice Response

Becoming More Conversational
Cover Story, Posted 17 Feb 2017 - Spring 2017 Issue

Avoid the Phone Slam with a Finely Tuned IVR

Tips for regularly testing and tuning speech-enabled systems
Feature, Posted 10 Nov 2016 - Winter 2016 Issue

Convergys Partners with Telia Norge for Networked IVR

The Norwegian telecommunications company will offer Convergys' networked voice and video services in Northern Europe.
Speech Technology Digest, Posted 28 Jun 2016

IVRs Get Set for the Omnichannel Challenge

Enterprises are making progress toward getting different channels to fit together, but a lot more work remains
Feature, Posted 14 Jun 2016 - Summer 2016 Issue