For over 30 years, Convergys has provided industry-leading technologies and services that balance customer satisfaction with cost reduction. We offer Intelligent Self-Service, Intelligent Notification, On-Demand Voice Authentication, and Customer Analytics solutions, along with award-winning Professional Services, to help our clients reduce costs, increase revenue, and enhance the overall customer experience.
MarketsandMarkets eyes steady growth for interactive voice response technology through 2023.
Speech Technology News Features,
Posted 04 Sep 2017
The technology undergoes a transformation as omnichannel takes over interactions
Cover Story,
Posted 24 Apr 2017
- Summer 2017 Issue