For over 30 years, Convergys has provided industry-leading technologies and services that balance customer satisfaction with cost reduction. We offer Intelligent Self-Service, Intelligent Notification, On-Demand Voice Authentication, and Customer Analytics solutions, along with award-winning Professional Services, to help our clients reduce costs, increase revenue, and enhance the overall customer experience.
The technology undergoes a transformation as omnichannel takes over interactions
Cover Story,
Posted 24 Apr 2017
- Summer 2017 Issue
Tips for regularly testing and tuning speech-enabled systems
Feature,
Posted 10 Nov 2016
- Winter 2016 Issue
The Norwegian telecommunications company will offer Convergys' networked voice and video services in Northern Europe.
Speech Technology Digest,
Posted 28 Jun 2016
Enterprises are making progress toward getting different channels to fit together, but a lot more work remains
Feature,
Posted 14 Jun 2016
- Summer 2016 Issue