For over 30 years, Convergys has provided industry-leading technologies and services that balance customer satisfaction with cost reduction. We offer Intelligent Self-Service, Intelligent Notification, On-Demand Voice Authentication, and Customer Analytics solutions, along with award-winning Professional Services, to help our clients reduce costs, increase revenue, and enhance the overall customer experience.
These cutting-edge vendors are leading the way in AI, analytics, natural language, smart speakers, and more.
Feature,
Posted 01 Aug 2018
- Summer 2018 Issue
Convergys Corporation, a global provider in customer experience outsourcing, announced that it has entered into a definitive agreement under which SYNNEX Corporation.
Speech Technology Digest,
Posted 29 Jun 2018
It's time to stop iterating and start innovating when it comes to customer experiences.
Speech Technology News Features,
Posted 10 Apr 2018
Blending biometrics with other security methods can help prevent contact centers from fraud, Speech Technology webinar participants contend.
Speech Technology News Features,
Posted 09 Jan 2018
MarketsandMarkets eyes steady growth for interactive voice response technology through 2023.
Speech Technology News Features,
Posted 04 Sep 2017