Speech Technology 2012 Industry Buyer's Guide

FrontRange
5675 Gibraltar Drive
Pleasanton CA 94588
USA

PH: 1-800-776-7889
FAX: 1-925-398-1305
Contact: paul.r.petersen@frontrange.com
Visit their Web site: www.goldmine.com

Products

FrontRange Customer Service
* The only true multi-channel solution, including full contact center telephony support
* Integrated knowledge management out of the box
* Create, track, escalate and resolve customer service requests
* Supports various communication channels, such as, voice, web and email
* Automate business workflows to ensure consistent case management
* Manage case activities across divisions for knowledge sharing
* Real-time dashboards and analysis
* Provide a single source of all customer data

Free Trial http://www.frontrange.com/customer-service-trial/
Free Demo http://www.frontrange.com/customer-service-demo/
Free Customer Service Assessment http://www.customerservice-assessment.com

Profile

FrontRange is a leading provider of powerful and affordable Customer Relationship Management, Customer Service, IT Service Management, and IT Asset Management, and Customer Service Management. These solutions enable IT and Services Transformation by providing Enterprise-class capabilities that deliver fast time to benefit, high ease of use, and rapid return on investment. With an award-winning tradition and recognized as a leader by industry analysts, FrontRange's products and solutions are used by over 13,000 customers in more than 80 verticals and 45 countries to quickly improve interactions with external and internal clients and achieve better business results. For more information, call 800.443.5457, visit www.frontrange.com or follow us @FrontRange on Twitter.

This company is listed in the following categories:

Analytics	Authoring Environments	Auto Attendant Solutions	Call Center Solutions
Carrier/Service Provider	Computer Telephony Integration (CTI)	Consumer Electronics	Desktop Applications
Embedded Solutions	Executive Search	Managed Services	Mobile Solutions
Outsourced Services	Packaged Applications	Platform Providers/Hosting	Professional Services/Consulting
Service Creation and Management Solutions	Speaker Verification/Biometrics	Speech Recognition	Speech Search
Speech Solution Integration	Speech to Text	Testing Solutions	Text to Speech
Translation Services	Voice over IP (VoIP)	Voice Prompt Recording Services	Voice User Interface (VUI) Design

Articles Mentioned

Uniting Multichannel Service with Today’s Multidimensional Customer

Customer interaction analytics solutions help break down the siloes of data that exist at most organizations.
Sounding Board, Posted 09 Feb 2011

Smartphones: The New Frontier for Voice Biometrics

Listen to this article in TTS, powered by Loquendo

Conference speakers tout the technology's potential for making mobile transactions more secure.
News Feature, Posted 07 May 2010

NICE Named Industry Leader by Independent Analyst Firm Frost & Sullivan

RA'ANANA, Israel - In the recent 2005 study by Frost & Sullivan entitled World Agent Performance Optimization Market, NICE Systems ranked first in the global quality monitoring market.
Industry News, Posted 01 Sep 2005

SpeechSwitch Receives Patent For Speech Enabled Dialer By Names

U.S. Patent 6,940,951 will issue on September 6 for SpeechSwitch's Speech-Enabled Automatic Telephone Dialer Name Dialer using a Telephone Application Programming Interface (TAPI).
Industry News, Posted 30 Aug 2005

iVoice Receives Notice of Allowance of Patent Award for 'TAPI Interface Based, Speech Enabled Automatic Telephone Dialer Using Names'

MATAWAN, N.J. - iVoice, Inc. has received notice of allowance for its fourth speech-recognition patent, "TAPI Interface Based, Speech Enabled Automatic Telephone Dialer Using Names."
Industry News, Posted 01 Apr 2005

... Read More Articles Mentioned

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