Speech Technology Magazine

Speech Technology Industry Buyer's Guide
Genesys
2001 Junipero Serra Blvd.
Daly City CA 94014
USA

PH: 888- GENESYS
Visit their Web site: http://www.genesys.com
Profile

Social media and mobility are radically changing how we live and communicate. The way consumers experience your brand is changing as well. Yesterday's customer service solutions won't meet the demands of today's digital consumers, who increasingly control the conversation.

The customer experience you deliver has never been more strategic to your business. Companies that don't get it right won't survive this new reality. Those who do have a tremendous opportunity to provide the fast, simple, satisfying brand experience today's consumers expect. An experience that leads to increased sales, greater loyalty, and stronger connections with your customers.

Genesys is driven by our cause to help companies of all sizes create engaging 1 to 1 customer experiences. We do it by applying a relentless focus on the consumer perspective of the customer experience – and the impact it has on your business. Genesys works with its customers and partners worldwide to deliver the experience that today's digital consumers want. It all adds up to one seamless customer conversation.

Recommended Links:

Request a Demo: http://www.genesyslab.com/request-a-demo/landing-page.aspx

Contact Us: http://www.genesyslab.com/general-pages/contact-us.aspx

On-Demand Webinars: http://www.genesyslab.com/news-and-events/webinars-index.aspx

Customer Stories: http://www.genesyslab.com/customer-stories/index.aspx

Genesys Blog: http://blog.genesyslab.com/

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Articles Mentioned

GM Voices Becomes Official Genesys Technology Partner

Professionally recorded voice prompts and audio files will be bundled in Genesys Voice Platform.
Speech Technology Digest, Posted 01 Jul 2014

Battle of the IVR Designs: Conversational Versus Phone Trees

When it comes to IVR design, are you seeing the forest for the trees?
Feature, Posted 05 May 2014 - Summer 2014 Issue

Big Data in the Contact Center

Speech analytics is just the beginning.
Voice Value, Posted 30 Apr 2014 - Summer 2014 Issue

Genesys Acquires OVM Solutions

Genesys' acquisition of OVM adds to its portfolio of automated proactive messaging solutions.
Speech Technology Digest, Posted 05 May 2014

Nu Echo Releases Rivr, a VoiceXML Dialogue Engine

Rivr is an application framework that enables Java developers to easily create enterprise-grade VoiceXML applications.
Speech Technology Digest, Posted 25 Feb 2014