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NICE Nexidia
3565 Piedmont Road NE
Building Two, Suite 400
Atlanta GA 30305
USA

PH: 866-355-1241
Visit their Web site: www.nice.com/analytics
Profile

Nexidia Customer Engagement Analytics leads the market in omnichannel interaction and journey analytics with 15+ years of experience assisting businesses of all sizes. NICE Nexidia provides secure managed cloud services as part of a full analytics and quality program that ingests big data from all interaction channels (voice, text, chat, SMS, e-mail, surveys, social media, and more) and makes 100% of the data available for fast and accurate analysis, quality monitoring, workflow management and downstream reporting. 

Built on a solid foundation of technology and architecture developed by in-house research and development teams, Nexidia taps into the treasure trove of customer data with unmatched speed.  Insights gained from Nexidia Analytics helps businesses increase sales revenue, improve customer retention, save costs, maintain compliance, improve agent performance, and ultimately deliver a best in class customer experience. 

Additional offerings include Predictive Behavioral Routing and IVR Optimization, to augment the ROI gained from Nexidia Analytics.

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Articles Mentioned

New Uses for Speech Analytics

Artificial intelligence and machine learning are transforming many industries and technologies. Speech analytics is no exception--take a deep dive into the new uses and applications for speech analytics.
Speech Technology News Features, Posted 06 Mar 2019

The State of Voice Biometrics

Voice biometrics is becoming popular with big corporations but is still out of reach for many
Cover Story, Posted 11 Mar 2019 - Winter 2019 Issue

Alexa Skill Assesses Whether You’ve Been Naughty or Nice

Lehigh Valley, PA digital marketing start-up launches holiday-themed Alexa skill and Google action to reward good behavior and challenge users to help pay it forward.
Speech Technology Digest, Posted 27 Nov 2018

Embedding Speech Biometrics on Devices

Voice biometrics just might be the next great hope in securing data and other content. But as people use their mobile devices for more and more, embedding speech biometrics on these devices becomes more important
Feature, Posted 07 Jan 2019 - Fall 2018 Issue

Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support

Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.
Industry Voices, Posted 13 Jul 2018