Speech Technology Magazine

 

Speech Technology Industry Buyer's Guide
Omilia - Conversational Intelligence
51 Melcher Street 1st Floor, Boston, MA 02210
Boston MA 02210
USA

PH: +1 (617) 752 3717
Contact: hello@omilia.com
Visit their Web site: www.omilia.com
Products
  • Omilia Omni Channel Conversational Platform
    The DiaManT® platform provides the infrastructure and core capabilities to power an omni-channel conversational experience.
  • Omilia DNN Speech Recognition
    The deepASR® Automatic Speech Recognition engine leverages the most advanced forms of Deep Learning, achieving unprecedented accuracy in recognition that routinely reaches human-level performance.
  • Omilia Voice Biometrics
    deepVB® allows customer authentication via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent.
  • Omilia Developer Tools
    With deepNLUStudio® you can easily create, manage and edit conversational scenarios in minutes and build brand unique advanced dialogs to manage the conversational flow with your customers.
  • Omilia Case Studies
    Live in one of the largest financial institutions in North America with world class rates in Semantic Accuracy, Speech Recognition Accuracy and Task Completion Rates.
Profile

Omilia’s Omni-channel Virtual Assistant platform provides a seamless human-like end-to-end conversational experience for self-service across all channels. By leveraging the Omilia technology stack large enterprises can transform their Call Centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy chatbots on any digital channel — all from the same infrastructure and application!

In the past 3 years, Omilia has made huge waves in the enterprise customer care and self-service markets. Most notably, one of Omilia's deployments at the 6th largest bank in North America boasts an unprecedented 96% Semantic Accuracy and 86% Task Completion rates, with a world-record 4.26% Word Error Rate. Omilia's technology has helped many enterprises achieve a double-digit increase in self-service containment, while dramatically improving customer satisfaction.

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Articles Mentioned

The Downside of Directed Dialogue NLU (Video)

Omilia's Quinn Agen discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.
Industry Voices, Posted 05 Oct 2018

Video: The Downside of Directed Dialogue NLU

Omilia's Nikos Kolivas discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.
Industry View, Posted 24 Aug 2018

How Conversational Self-Service Improves the Contact Center Experience (Video)

Omilia's Quinn Agen discusses the way an an end-to-end conversational approach in machine-to-human interaction helps deliver satisfying contact center experiences in this clip from SpeechTEK 2018.
Industry Voices, Posted 17 Aug 2018

Why Customers Prefer Conversational Self-Service (Video)

Omilia's Quinn Agen discusses the advantages of taking a conversational approach in automated contact center customer care in this clip from SpeechTEK 2018.
Industry Voices, Posted 03 Aug 2018

Speech Technology in the Field: Case Studies in Speech Recognition, AI, IVR, Chatbots, and more

As part of this year's Speech Industry Awards issue, we wanted to give some attention to the many innovative uses of speech technology—and, more broadly, artificial intelligence (AI)—we've seen throughout the year in almost every industry vertical. Read on to find out more about just a few of the implementations that caught our eye in 2018.
Feature, Posted 05 Sep 2018 - Summer 2018 Issue