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Omilia - Conversational Intelligence
51 Melcher Street 1st Floor, Boston, MA 02210
Boston MA 02210
USA

PH: +1 (617) 752 3717
Contact: hello@omilia.com
Visit their Web site: www.omilia.com
Profile

Omilia’s Omni-channel Virtual Assistant platform provides a seamless human-like end-to-end conversational experience for self-service across all channels. By leveraging the Omilia technology stack, large enterprises can transform their Call Centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy chatbots on any digital channel, all from the same infrastructure and application!

In the past 3 years, Omilia has made huge waves in the enterprise customer care and self-service markets. Most notably, Omilia's deployment at Royal Bank of Canada, the largest bank in Canada and the 6th largest bank in North America, boasts an unprecedented 96% Semantic Accuracy and 86% Task Completion rates, with a world-record 4.26% Word Error Rate. Omilia's technology has helped many enterprises achieve double-digit increase in self-service containment, while dramatically improving customer satisfaction.

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Articles Mentioned

Voice Biometrics Should Be Part of a Larger Strategy, Experts Contend

Blending biometrics with other security methods can help prevent contact centers from fraud, Speech Technology webinar participants contend.
Speech Technology News Features, Posted 09 Jan 2018

Virtual Assistants Make Speech Technology Relevant Worldwide

Customers everywhere are growing increasingly comfortable talking to IVAs
Voice Value, Posted 24 Apr 2017 - Summer 2017 Issue