Speech Technology Magazine

 

Speech Technology Industry Buyer's Guide
Aspect Software, Inc.

2325 East Camelback Road, Suite 700
Phoenix AZ 85016
USA

PH: (978) 250 7900
FAX: (602) 954 2294
Contact: contact@aspect.com
Visit their Web site: www.aspect.com
Profile

Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction managementworkforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com.

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Articles Mentioned

Robotic Process Automation Reduces Human Grunt Work

Chatbots and IVAs get all the ink, but RPA applications are vital to a smooth contact center operation
Industry View, Posted 10 Nov 2017 - Winter 2017 Issue

Speech Solutions Can Translate into Better Medical Care

Speech translation technology can help non-native-speaker and hearing-impaired patients navigate the medical experience
In Other Words, Posted 10 Nov 2017 - Winter 2017 Issue

Speech: The Solution for ‘What’ Ails You

The benefits of speech extend through every step of the medical process, from making appointments to receiving diagnoses
Editor's Letter, Posted 10 Nov 2017 - Winter 2017 Issue

Companies Learn Slowly from IVR Mistakes

Prompts that leave customers screaming rather than satisfied are still too common
Feature, Posted 10 Nov 2017 - Winter 2017 Issue

Virtual Assistants Make Speech Technology Relevant Worldwide

Customers everywhere are growing increasingly comfortable talking to IVAs
Voice Value, Posted 24 Apr 2017 - Summer 2017 Issue

The Bots Are Coming, and Fast

To improve customer service, enterprises embrace artificial intelligence, and the change ripples through IVR systems
Feature, Posted 24 Apr 2017 - Summer 2017 Issue

Voice Design Tools Get a Redesign of Their Own

The technology undergoes a transformation as omnichannel takes over interactions
Cover Story, Posted 24 Apr 2017 - Summer 2017 Issue

Dynatrace Releases Voice-Powered Virtual Assistant Davis

Davis has a voice interface and can help companies monitor their digital ecosystems.
Speech Technology Digest, Posted 07 Feb 2017

The 2017 State of the Speech Technology Industry: Speech Analytics

Capturing Insight from Customers
Cover Story, Posted 17 Feb 2017 - Spring 2017 Issue

The 2017 State of the Speech Technology Industry: Interactive Voice Response

Becoming More Conversational
Cover Story, Posted 17 Feb 2017 - Spring 2017 Issue

Avoid the Phone Slam with a Finely Tuned IVR

Tips for regularly testing and tuning speech-enabled systems
Feature, Posted 10 Nov 2016 - Winter 2016 Issue

The 2016 Speech Industry Star Performers

Speech solutions are reaching new heights thanks to our Star Performers
Cover Story, Posted 01 Aug 2016 - Fall 2016 Issue

IVRs Get Set for the Omnichannel Challenge

Enterprises are making progress toward getting different channels to fit together, but a lot more work remains
Feature, Posted 14 Jun 2016 - Summer 2016 Issue

Aspect Emerges from Debt Restructuring

Completion facilitates growth, product innovation, and ongoing pivot toward becoming a provider of cloud-based contact center, self-service, and workforce optimization solutions.
Speech Technology Digest, Posted 30 May 2016

Aspect Previews Aspect Via

Aspect Via delivers native interaction management, workforce optimization, IVR, and digital self-service capabilities. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 11 May 2016

LumenVox Names InfinityCTI a Certified Skills Partner

InfinityCTI uses LumenVox's speech recognition and text-to-speech technology in its IVR platform.
Speech Technology Digest, Posted 28 Apr 2016

Forty 7 Ronin Earns LumenVox Partner Skills Certification

Forty 7 Ronin delivers speech solutions based on the LumenVox speech automation suite.
Speech Technology Digest, Posted 17 Mar 2016

Nuance Releases Dragon Medical One Dictation Platform

The new cloud-based solution brings greater access and beefed-up analytics.
Speech Technology News Features, Posted 18 Feb 2016

Aspect Partners with Tripudio Telecom

Tripudio integrates Aspect's Zipwire cloud contact center service to its core network platform.
Speech Technology Digest, Posted 29 Dec 2015

Plum Voice Earns HIPAA Compliance

Healthcare organizations can now leverage Plum's communications technology through its Plum Development Environment for Voice (DEV).
Speech Technology Digest, Posted 13 Nov 2015

Ranstad Technologies to Deploy Aspect Contact Center Solutions

Ranstad will leverage Aspect's unified IP contact center solution.
Speech Technology Digest, Posted 07 Jul 2015

Call Center Recording Market Sees Tremendous Growth

The market is predicted to grow from $1.05 billion currently to $1.6 billion by 2020.
Speech Technology News Features, Posted 12 Jun 2015

Technical Support, Speech Technologies, and the Internet of Things

The emerging SIO category offers a balance of assistance for agents and users
Voice Value, Posted 08 May 2015 - Summer 2015 Issue

Role-Play Apps Star in New Technologies

It's time to leverage developers' know-how to improve lives
Forward Thinking, Posted 08 May 2015 - Summer 2015 Issue

Aspect to Offer SpeechPro's VoiceKey on Its Innovation Exchange

SpeechPro's VoiceKey voice biometric solution selected for Aspect's new software marketplace for customer engagement solutions.
Speech Technology News Features, Posted 29 Jan 2015

Speech Readies Healthcare for ACA Requirements

After proving their mettle, voice solutions continue to help providers and insurers comply with regulations, put a lid on costs, and serve patients.
Cover Story, Posted 10 Nov 2014 - Winter 2014

What You Need to Know to Design Quality Surveys

Keep them clear, concise, and quick.
Inside Outsourcing, Posted 10 Nov 2014 - Winter 2014

Amazon's Echo Is a New Voice-Controlled Device

The Echo speaker doubles as a speech-enabled personal assistant.
Speech Technology News Features, Posted 14 Nov 2014

Speech Analytics to Grow 23.9 Percent Globally

New research predicts strong growth for speech analytics across Europe, North America, and Asia-Pacific.
Speech Technology Digest, Posted 28 Oct 2014

MotionSavvy’s UNI Converts Sign Language to Audio

Empowering the deaf and hearing-impaired, the new device also translates spoken words to text.
Speech Technology News Features, Posted 21 Oct 2014

On SpeechTEK's Third Day, Hollywood Challenges the Industry

Pop culture has been both a help and a hindrance to the perception of the speech industry, panelists contend.
Speech Technology News Features, Posted 21 Aug 2014

3 Developing Speech Technology Trends for 2014

Editor's Letter, Posted 31 Jul 2014 - Fall 2014

The 2014 Star Performers

Feature, Posted 30 Jul 2014 - Fall 2014

Spoken Communications Launches Smart IVR for 411

Smart IVR Silent Guides bolster ASR engines for directory assistance calls.
Speech Technology Digest, Posted 16 May 2014

Aspect Software Unveils Omnichannel Solution, Voxeo CXP Pro 14

Solution features Web interfaces for business users and system administrators to control and configure IVR, mobile apps, and SMS services.
Speech Technology Digest, Posted 14 May 2014

Remembering Scott McGlashan

May 4, 1963-February 12, 2014
Standards, Posted 30 Apr 2014 - Summer 2014

Aspect Partners with LiveVox

The providers of contact center solutions forge a strategic alliance for SaaS, PaaS, and cloud solutions.
Speech Technology Digest, Posted 25 Mar 2014

Aspect Software Releases Workforce Optimization 8.0 and Aspect Mentor

Aspect's WFO 8.0 and Aspect Mentor expand the reach of speech analytics beyond basic call recordings. (Featured on DestinationCRM.com.)
Speech Technology News Features, Posted 14 Mar 2014

Nu Echo Releases Rivr, a VoiceXML Dialogue Engine

Rivr is an application framework that enables Java developers to easily create enterprise-grade VoiceXML applications.
Speech Technology Digest, Posted 25 Feb 2014

Speech Analytics Comes of Age

A wide range of vendor options lets businesses get exactly what they need.
The Business Case, Posted 10 Feb 2014 - Spring 2014

The Global Voice Recognition Market to Grow at a CAGR of 22 Percent Through 2016

Analyst firm TechNavio predicts voice biometrics to dominate the market growth opportunities.
Speech Technology News Features, Posted 03 Dec 2013

Nuance Readies Virtual Assistant Florence for 2014

Florence combines speech recognition with clinical language understanding to help clinicians manage workflows.
Speech Technology News Features, Posted 11 Nov 2013

Genesys to Acquire Echopass

The Echopass deal strengthen's Genesys' cloud contact center offerings.
Speech Technology News Features, Posted 08 Oct 2013

On SpeechTek's First Day, Cross-Channel Integration Is King

Sixty-five percent of contact centers are handling traffic over at least six channels.
Speech Technology News Features, Posted 20 Aug 2013

Aspect Acquires Voxeo

FYI, Posted 12 Aug 2013 - Fall 2013

The 2013 Market Leaders

Cover Story, Posted 12 Aug 2013 - Fall 2013

BT and Voxeo Collaborate on Multichannel Self-Service Solutions

Voxeo to provide cloud IVR and automated self-service solutions to BT customers.
Speech Technology Digest, Posted 08 Aug 2013

Aspect Software to Acquire Voxeo

The $150 million deal strengthens Aspect's IVR and multichannel self-service offerings.
Speech Technology News Features, Posted 10 Jul 2013

Voxeo Spins Off Voxeo Labs

Voxeo Labs announces new corporate identity under Tropo brand.
Speech Technology Digest, Posted 08 Jul 2013

Selectron Technologies Teams Up with Voxeo

Partnership provides multichannel access to information and services.
Speech Technology Digest, Posted 10 Jun 2013

CallCopy Releases Insight Software

New application uses speech and desktop analytics to improve contact center performance.
Speech Technology Digest, Posted 15 May 2013

Voxeo Launches CXP 13 Platform

Technology includes multichannel and mobile capabilities.
Speech Technology News Features, Posted 08 May 2013

There's Gold in Healthcare Mandates

Speech solutions companies see opportunities in government changes.
Feature, Posted 10 May 2013 - Summer 2013

The Evolution of Virtual Assistants

Siri may be at the forefront, but she's far from on her own.
Voice Value, Posted 10 May 2013 - Summer 2013

Speech Providers Embrace the Cloud

The forecast is bright for hosted solutions.
Cover Story, Posted 01 May 2013 - Summer 2013

Speech Developer Programs Have Hit Prime Time

From the novice to the experienced, it's boom time for developers.
Feature, Posted 10 Feb 2013 - Spring 2013

The Government Is Listening

Speech technology sees government growth spurt.
Feature, Posted 10 Feb 2013 - Spring 2013

Voxeo Renames VoiceObjects to Voxeo CXP

The name change reflects the company's focus beyond just the voice channel.
Speech Technology Digest, Posted 16 Jan 2013

The Hypervoice Consortium Launches

The organization's mission is to advance hypervoice as a way to organize and navigate voice conversations by converting them into a native Web object.
Speech Technology News Features, Posted 03 Dec 2012

Your Voice Is Your Password

Voice biometrics is gaining momentum in the enterprise.
Feature, Posted 10 Nov 2012 - November/December 2012

Siri-ous Influence: Enterprise Virtual Assistants Have Arrived

First came Apple's Siri for the iPhone. Now there's Nina, Lexee, and Sophia for business use.
Cover Story, Posted 10 Nov 2012 - November/December 2012

Banking on Multimodality

For financial transactions, gains are seen but challenges remain.
The View from AVIOS, Posted 10 Nov 2012 - November/December 2012

Nuance Launches Dragon Mobile Assistant for Android

Available for immediate download in beta.
Speech Technology News Features, Posted 24 Oct 2012

Voxeo Taps Bob Ingalls as CEO

Former Verizon exec named to drive Voxeo through next growth phase.
Speech Technology News Features, Posted 11 Sep 2012

Speech Goes to School

A window into the future of speech technology.
Cover Story, Posted 10 Sep 2012 - September/October 2012

Voxeo Releases VoiceObjects 12

Provides management and analytics of mobile customer service apps.
Speech Technology Digest, Posted 14 Aug 2012

Voxeo Offers New Security Suite

Multifactor authentication is designed to combat fraud.
Speech Technology Digest, Posted 14 Aug 2012

The Cross-Channel Experience Challenges the IVR

Companies need to tear down the siloes to make the most of their opportunities.
Speech Technology News Features, Posted 13 Aug 2012

Voxeo and Presence Technology Partner on Hosted Contact Center Solution

Vendors partner to provide cloud-based, multichannel solution.
Speech Technology Digest, Posted 13 Aug 2012

The 2012 Market Leaders

Feature, Posted 10 Jul 2012 - July/August 2012

Voxeo Partners with Deutsche Telekom

Deutsche Telekom adopts the Tropo Voice and SMS API from Voxeo.
Speech Technology Digest, Posted 03 Jul 2012

Voxeo Brings Multichannel Communications to SMBs

Teams up with OneReach for offering
Speech Technology Digest, Posted 19 Jun 2012

Voxeo and Integrated Voice Solutions Partner to Provide New Services

Technology automates the transfer from end-of-life IVR systems to new platform
Speech Technology Digest, Posted 09 May 2012

Voxeo Rolls Out Location-Based Intelligence with Voice Self-Service Apps

Companies will be able to identify customer locations.
Speech Technology News Features, Posted 27 Mar 2012

Aspect and Nexidia Team Up

Integration of Nexidia's speech analytics to improve customer experience.
Speech Technology News Features, Posted 02 Mar 2012

The Changing Perception and Reality of Speech Recognition

Siri sets a high bar for call center technology.
The View from AVIOS, Posted 01 Mar 2012 - March/April 2012

Aspect Inks a UC Distribution Deal with Dell

Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers.
Speech Technology News Features, Posted 24 Feb 2012

Waterfield Technologies and Voxeo Partner on Solution for Financial Institutions

The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
Speech Technology Digest, Posted 07 Feb 2012

Voxeo's New CCO Puts the Focus on Customers

Anne Bowman, the company's new chief customer officer, obsesses about customers.
Speech Technology News Features, Posted 06 Feb 2012

Auraya Launches ArmorVox Speaker Identity System

The new application allows solutions providers to implement voice biometrics in the enterprise and cloud.
Speech Technology News Features, Posted 30 Jan 2012

Infracast Uses Voxeo's Cloud-Based Services for Outbound Messaging

Companies extend partnership to incorporate EMX technology.
Speech Technology Digest, Posted 19 Jan 2012

Are Speech Vendors About to Do the Mash?

This new technique promises significantly faster application development.
Feature, Posted 01 Jan 2012 - January/February 2012

Strong Growth Projected for IVR Market

A new report says the global market could reach $2.78 billion by 2017.
FYI, Posted 01 Jan 2012 - January/February 2012

Speaking to Web Pages

New speech integration ideas show promise for 2012.
Standards, Posted 01 Jan 2012 - January/February 2012

Voice Biometrics Poised for Takeoff

IBM research calls it one of top five innovations with life-changing potential
Speech Technology News Features, Posted 19 Dec 2011

GM Voices Partners With Voxeo

The two companies team up to provide voice-over services for IVR recordings.
Speech Technology Digest, Posted 19 Dec 2011

Mutare Voicemail App Now Supports Microsoft Lync

EVM Plus now can deliver voicemail directly to Lync users running the Microsoft client.
Speech Technology Digest, Posted 28 Nov 2011

Alcatel-Lucent Unveils Mobile Capabilities for Genesys

One piece of Alcatel-Lucent's Enterprise Business Unit, Genesys Telecommunications Labs, received the equivalent of a corporate makeover that places it at the forefront of the mobile revolution.
FYI, Posted 01 Nov 2011 - November/December 2011

Speech Is a Key Component of iPhone 4S

Apple, on October 4, unveiled its iPhone 4S, packed with a host of speech capabilities, including an intelligent assistant that helps users get things done simply by asking.
FYI, Posted 01 Nov 2011 - November/December 2011

MicroAutomation and Voxeo Announce Strategic Partnership

MicroAutomation joins Voxeo's Preferred Professional Services Partner Program.
Speech Technology News Features, Posted 11 Oct 2011

Suite Evolution Drives Contact Centers

Bundling apps improves data management, customer experience
Feature, Posted 01 Sep 2011 - September/October 2011

How to Know When Your Speech System Is Too Old

Customer dissatisfaction is the first indication, as the IVR begins to cost more to maintain than to replace
Cover Story, Posted 01 Sep 2011 - September/October 2011

Aetna Members Get Answers

The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Deployments, Posted 01 Sep 2011 - September/October 2011

Giving a Voice to the Developing World

Standards, mobile phones help bring the Web to resource-constrained areas
Standards, Posted 01 Sep 2011 - September/October 2011

Voxeo Announces Prophecy 11 and VoiceObjects 11

Prophecy adds HD audio and IPv6 and fax support while VoiceObjects brings greater scalability and ease of use.
Speech Technology News Features, Posted 10 Aug 2011

SpeechTEK 2011 Theme: We're Drowning in Data

The state of speech analytics takes center stage at annual conference.
Speech Technology News Features, Posted 09 Aug 2011

Voxeo Achieves PCI Compliance

Voxeo received third-party certification of compliance to the Payment Card Industry Data Security Standard (PCI-DSS) version 2.0.
Speech Technology Digest, Posted 21 Jul 2011

The 2011 Market Leaders

Cover Story, Posted 01 Jul 2011 - July/August 2011

The 2011 Speech Luminaries

Feature, Posted 01 Jul 2011 - July/August 2011

An Interview with a SpeechTEK Europe Keynoter

Professor Alex Waibel talks about the future of multilingual applications in a multinational corporate culture.
Europe News, Posted 13 May 2011

T-Mobile Netherlands Selects Voxeo for Self-Service Portal

The telecom carrier has deployed Voxeo's VoiceObjects technology to deliver personalized self-service.
Speech Technology Digest, Posted 11 May 2011

Workforce Optimization Gets Optimized

DMG research shows innovation and growth to continue in the WFO market through 2013.
Speech Technology News Features, Posted 10 Mar 2011

Lexifone Deploys Real-Time Voice Translation Service on Voxeo’s IVR Platform

The Voxeo platform enables Lexifone to launch a two-way communication solution that works with any phone.
Speech Technology Digest, Posted 16 Feb 2011

A New Year

As the economy rebounds, voice solutions continue to build use cases.
Cover Story, Posted 08 Jan 2011 - January/February 2011

Hands-On: An Interactive Display

Lab sessions gave companies the opportunity to showcase their latest products.
Feature, Posted 05 Jan 2011 - January/February 2011

W3C Launches HTML Speech Incubator Group

Ultimate goal is to develop tools to better integrate speech with the Web.
Standards, Posted 05 Jan 2011 - January/February 2011

Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015Listen to this article in TTS, powered by Loquendo

Pelorus Associates expects the total worldwide market to hit $1.24 billion in five years, up from $800 million today.
Speech Technology News Features, Posted 10 Dec 2010

RightNow Introduces Voice Experience ManagerListen to this article in TTS, powered by Loquendo

RightNow's new Voice Experience Manager and communications-enabled desktop for Cisco and Avaya deliver highly personalized, branded phone interactions.
Speech Technology News Features, Posted 19 Nov 2010

Standards Hit Speech on the Web and Voice Biometrics

ANSI and W3C capped a busy summer with the release of new recommendations that provide more global reach.
FYI, Posted 01 Nov 2010 - November/December 2010

SSML 1.1 Becomes a W3C Recommendation

Speech Synthesis Markup Language (SSML) offers developers a way to control synthetic speech.
Speech Technology News Features, Posted 10 Sep 2010

Speech in the Path of the Storm

Mass-messaging systems help communities prepare for hurricane season.
Cover Story, Posted 01 Sep 2010 - September/October 2010

Sharpening a Cloudy Vision

Clarifying definitions depends on users' perspectives.
Forward Thinking, Posted 01 Sep 2010 - September/October 2010

Coming into Focus

Companies are starting to realize what focus groups can provide, how to make the most of their feedback, and why the future of IVR design could depend on what they say.
Feature, Posted 01 Sep 2010 - September/October 2010

Voxeo Acquires Cloud Communications Startup TelekuListen to this article in TTS, powered by Loquendo

The deal expands Voxeo's voice and text messaging application development environment.
Speech Technology News Features, Posted 13 Aug 2010

Day 1 Keynoter: Design IVR Apps with FeelingsListen to this article in TTS, powered by Loquendo

How you say it as important as what you say, Emily Yellin said.
Speech Technology News Features, Posted 02 Aug 2010

Speech Tech Names Its Annual Industry Awards Winners

Leading vendors, user companies, and visionaries are honored in fourth-annual awards issue.
Speech Technology News Features, Posted 06 Jul 2010

On the Scene: Speech TEK Europe 2010 — Speech Technologies Will Change the Web of the Future

Many new technologies will be available in two to five years, keynoter predicts.
FYI, Posted 01 Jul 2010 - July/August 2010

SpeechTEK Europe Keynoter Sees Changes AheadListen to this article in TTS, powered by Loquendo

Many new technologies will be available in two to five years, he predicts.
Speech Technology News Features, Posted 07 Jun 2010

Artingence Uses Voxeo's Platform to Improve IVRListen to this article in TTS, powered by Loquendo

The virtual agent provider hopes to reduce costs and management overhead by partnering with Voxeo.
Speech Technology News Features, Posted 28 May 2010

Voxeo Launches Free International Developer Program

New services include SMS and voice phone numbers in 40 countries plus speech recognition and synthesis in more than 20 languages.
Speech Technology Digest, Posted 26 May 2010

Getting to an SIV Module for VoiceXML

The draft standard is out there; now let's provide the feedback.
Forward Thinking, Posted 03 May 2010 - May/June 2010

Trendspotting

Can the market identify with voice biometrics?
FYI, Posted 03 May 2010 - May/June 2010

On the Move

Speech sets its sights on emerging Eastern European markets.
Cover Story, Posted 03 May 2010 - May/June 2010

Hey, You Kids! Get Off My Lawn!

Discussions of CCXML lead to a battle of the ages.
Industry View, Posted 03 May 2010 - May/June 2010

Accessibility in Voice and Multimodal Applications

Multimodal interfaces can make or break the user experience.
Standards, Posted 03 May 2010 - May/June 2010

Ringio Launches New Cloud-Based Rich Calling Service for SMBs

The solution integrates CRM and intelligent routing to give users a history of interactions with callers.
Speech Technology Digest, Posted 19 Apr 2010

Salmat VeCommerce Identifies with Salmat Brand and Extends Services Portfolio

The company also appoints a new general manager for the EMEA region.
Speech Technology Digest, Posted 06 Apr 2010

Voxeo Launches Cloud Communications API with Worldwide Presence and Twitter Support

Tropo now supports Twitter, SMS, IM, and voice interactions from anywhere to any application.
Speech Technology Digest, Posted 25 Mar 2010

Vendor Deep Dive: Ribbit

Changing the Game: Ribbit enables quantum leaps in productivity.
Feature, Posted 08 Mar 2010 - March/April 2010

Newfound Communications Launches New VXML Dialer 3.0

Solution is capable of supporting millions of outbound calls per day.
Speech Technology Digest, Posted 02 Mar 2010

Clemson Researchers Deliver Hands-Free, Speech-Enabled MessagingListen to this article in TTS, powered by Loquendo

An application from Juan Gilbert and his team at Clemson University aims to increase driver safety via speech technology.
Speech Technology News Features, Posted 18 Feb 2010

Netcom Becomes the First Mobile Operator to Offer Visual Voicemail on Sony Ericsson Handsets

Making Visual Voicemail available for mass-market use in Norway paves the way for significant global growth.
Speech Technology Digest, Posted 17 Feb 2010

Voxeo and Telenet Partner to Deliver Contact Center Solutions

Telenet contact center solutions are immediately available as on-premises software or hosted software as a service using Voxeo's Prophecy and VoiceObjects platforms.
Speech Technology Digest, Posted 10 Feb 2010

Voxeo Partners with Four Key Voice Biometrics Providers

Voxeo delivers voice verification, with major vendors providing solutions for every need.
Speech Technology News Features, Posted 09 Feb 2010

Nuance Voice Control Automotive Brings the Power of Dragon to the Car

Auto industry's first integrated speech interface for on- and off-board services powers the connected car.
Speech Technology Digest, Posted 01 Feb 2010

PM3 Selects Voxeo as Platform For Global, Multichannel Messaging

Voxeo partners with UK-based PM3 to drive adoption rate of multichannel self-service solutions.
Speech Technology Digest, Posted 27 Jan 2010

Voxeo Acquires Multimedia Collaboration Solutions Provider ClackpointListen to this article in TTS, powered by Loquendo

Collaboration company bolsters Voxeo's unified communication and unified self-service offering.
Speech Technology News Features, Posted 20 Jan 2010

Call Centers Violate PCI Standards

Ninety-seven percent still retain credit card information in call recordings.
FYI, Posted 10 Jan 2010 - January/February 2010

SpeechTEK Hands-On: The Latest and Greatest

Lab sessions give companies the chance to showcase their newest products and services.
Feature, Posted 10 Jan 2010 - January/February 2010

With Hard Work Comes Prosperity

In 2009, speech made the best of a bad economy.
Cover Story, Posted 10 Jan 2010 - January/February 2010

Updating the Standard for Spoken Dialogues

VoiceXML 3.0 should be out by the end of this year.
Standards, Posted 10 Jan 2010 - January/February 2010

Start the Revolution Without Us

Speech is absent from the latest social networking innovations.
Industry View, Posted 10 Jan 2010 - January/February 2010

GM Voices Announces Sales Partnership with USAN

The company's voice recordings will help complete USAN's IVR deployments.
Speech Technology Digest, Posted 17 Dec 2009

Voxeo Partners with ICR to Provide Automated Multichannel Customer Interaction

UK customers can now add SMS, IM, and mobile Web to existing voice and IVR applications.
Speech Technology Digest, Posted 15 Dec 2009

Voxeo Partners with Remego

The companies will bring open standards-based communications software to contact centers in APAC.
Speech Technology Digest, Posted 07 Dec 2009

Voxeo Receives $9 Million Strategic Investment

Funds will fuel new acquisitions and accelerate existing growth.
Speech Technology Digest, Posted 13 Nov 2009

Avaya's Nortel Bid Goes Through

As the bidding process ends, Avaya comes out on top with its offer for Nortel's Enterprise Solutions, Government Solutions, and DiamondWare business units
FYI, Posted 01 Nov 2009 - November/December 2009

Voxeo Acquires Motorola’s VoiceXML Browser Technology

The deal includes all of Motorola's rights to and interests in the VoxGateway VoiceXML browser.
FYI, Posted 01 Nov 2009 - November/December 2009

Furnishing Callers with a Better Experience

IKEA's German unit installs an IVR to reduce call times.
Deployments, Posted 01 Nov 2009 - November/December 2009

Voxeo Acquires Motorola's VoiceXML TechnologyListen to this article in TTS, powered by Loquendo

Deal includes all of Motorola's rights to and interest in the VoxGateway VoiceXML browser.
Speech Technology News Features, Posted 06 Oct 2009

A New Kind of House Call

Outbound messaging lets medical professionals enter the home in a whole new way.
Feature, Posted 01 Oct 2009 - October 2009

Hello... Are You Still There?

Harking back to a simpler day when phones were less advanced.
Talking Tech, Posted 01 Oct 2009 - October 2009

Panel Dishes on the Advantages of Hosted, Managed, and SaaSed Speech

Four high-level executives from top hosted speech firms talk about what makes sense in hosting.
FYI, Posted 01 Oct 2009 - October 2009

Avaya’s Nortel Bid Goes ThroughListen to this article in TTS, powered by Loquendo

As the bidding process ends, Avays comes out on top with its offer for Nortel's Enterprise Solutions, Government Solutions, and DiamondWare business units.
Speech Technology News Features, Posted 15 Sep 2009

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Speech Technology Digest, Posted 28 Aug 2009

The Advantages of Hosted, Managed, and SaaS’d Speech

Four high-level executives from top hosted speech firms talk about what makes sense in hosting at SpeechTEK 2009.
Speech Technology News Features, Posted 26 Aug 2009

Adhearsion and Voxeo Launch Voxeo Labs

The founders of Adhearsion will join Voxeo to create the new Silicon Valley innovation lab.
Speech Technology Digest, Posted 23 Jul 2009

Avaya Takes a Fresh Look at the Midmarket

Industry pundits say the latest initiatives will help the company play catch-up.
FYI, Posted 14 Jul 2009 - July/August 2009

Remember Me?

IVRs can—or at least should—develop memories when it comes to past and present interactions.
Feature, Posted 14 Jul 2009 - July/August 2009

The Quest for the Gold Foil Stamp

Patents: the ever-changing pitfalls, dangers, and opportunities of intellectual property.
Cover Story, Posted 14 Jul 2009 - July/August 2009

Forrester Heralds Nuance, TellMe, Genesys, Avaya, and Cisco as IVR ChampsListen to this article in TTS, powered by Loquendo

Two new Forrester Wave reports rank IVR/voice portal players.
Speech Technology News Features, Posted 24 Jun 2009

Evolv On-Demand Selects Voxeo To Transform Call Center

Evolv joins tens of thousands of Voxeo customers realizing cost savings with flexible, automated voice applications.
Speech Technology Digest, Posted 03 Jun 2009

Nuance Is the Talk of the Town for New York’s Subway System

Nuance will be teaming up with New York City's MTA to launch a speech-enabled version of Trip Planner Voice.
Speech Technology News Features, Posted 01 Jun 2009

AT&T Launches Multitenant Hosting on Call Center Technologies

The company offers business customers a virtual call center.
FYI, Posted 01 Jun 2009 - June 2009

We Want YOU to Get This Call

With outbound IVR, it's all about getting the message to the right person.
Cover Story, Posted 01 Jun 2009 - June 2009

On-Demand Services and Mashups

Both allow for greater use of voice on mobile devices
Forward Thinking, Posted 01 Jun 2009 - June 2009

Communications Firms Get Unified: Voxeo Acquires Imified

Voxeo acquires Imified in a bid to expand its reach in the self-service market.
Speech Technology News Features, Posted 27 May 2009

TradeHarbor and Voxeo Announce Voice Authentication PartnershipListen to this article in TTS, powered by Loquendo

TradeHarbor's Voice Signature Service is now available on the Voxeo platform.
Speech Technology News Features, Posted 23 Apr 2009

Wall Street Clears a Place at the Table for Rosetta StoneListen to this article in TTS, powered by Loquendo

The language learning firm goes public with a new listing on the NYSE.
Speech Technology News Features, Posted 16 Apr 2009

Telisma Delivers ASR for South African English and Afrikaans

The announcement is the result of collaboration between telisma and South Africa's CatchWord.
Speech Technology Digest, Posted 31 Mar 2009

Voxeo Puts API in the CloudsListen to this article in TTS, powered by Loquendo

New Tropo platform expands the developer community's programming language choices.
Speech Technology News Features, Posted 06 Mar 2009

Submitted for Your Approval

SpeechTEK attendees conduct hands-on evaluations.
Feature, Posted 06 Feb 2009 - January/February 2009

Voxeo Acquires VoiceObjects

Voice platform provider expands solutions for enterprise and mobile carriers and extends its European footprint
FYI, Posted 09 Dec 2008 - January/February 2009

Implementation Strategies 2009

A complete guide to deploying speech.
Cover Story, Posted 06 Feb 2009 - January/February 2009

2009: What the New Year Will Bring

A slow economy sends mixed messages to the speech industry.
Feature, Posted 06 Feb 2009 - January/February 2009

Gartner Names Contact Center Leaders

Alcatel-Lucent, Aspect, Avaya, Cisco, Genesys, Interactive Intelligence, and Nortel comprise the Leaders Quadrant.
FYI, Posted 06 Feb 2009 - January/February 2009

Politically Speaking...and Reacting

I'm still haunted by the robocall months after the election.
Interact, Posted 06 Feb 2009 - January/February 2009

Voxeo Pumps Up VoiceObjects with Release of Version 7.4Listen to this article in TTS, powered by Loquendo

Recently, VoiceObjects announced the release of VoiceObjects 7.4, the latest version of the 7.0 suite that first launched in the spring of 2007.
Speech Technology News Features, Posted 29 Jan 2009

Gartner Names Contact Center Leaders

Alcatel-Lucent, Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel share Gartner's Leaders Quadrant spots.
Speech Technology News Features, Posted 12 Dec 2008

iPhone Home, Hands FreeListen to this article in TTS, powered by Loquendo

Melodis today released Voice Dialer, a freeware application that eliminates the need to scroll through a long list of names, addresses, and phone numbers to make a call.
Speech Technology News Features, Posted 04 Dec 2008

Golden Words

While Michael Phelps was making history in the pool, TTS was making sure people heard about it.
Feature, Posted 01 Nov 2008 - November/December 2008

Speech Around the World

Editor's Letter, Posted 01 Nov 2008 - November/December 2008

Tellme Adds a New Aspect to Its Call Center Offerings

Aspect and Tellme enter a partnership to expand IP solution.
FYI, Posted 01 Nov 2008 - November/December 2008

Communications Unified

The pieces of the puzzle are coming together as companies start taking UC seriously.
Cover Story, Posted 01 Nov 2008 - November/December 2008

Make Your Life Easier

Do your part to develop, certify, and support industry standards.
Forward Thinking, Posted 01 Oct 2008 - October 2008

Tellme Shouts Out a New Aspect to Contact Center Offerings

A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
Speech Technology News Features, Posted 17 Sep 2008

The 2008 Speech Luminaries

Recognizing four professionals who have advanced industry causes and worked to build awareness and acceptance of speech technologies.
Feature, Posted 22 Aug 2008 - September 2008

The 2008 Market Leaders

Recognizing the leading speech engine, speech self-service suite, speech security, speech analytics, professional services, and mobile application vendors.
Cover Story, Posted 22 Aug 2008 - September 2008

Convergys Acquires Intervoice

The provider of customer care and billing services announces that it will acquire the voice systems provider for $335 million.
FYI, Posted 22 Aug 2008 - September 2008

Shopping for a Speech Solution Partner?

Questions to ask a potential vendor prior to deciding on a solution.
Inside Outsourcing, Posted 22 Aug 2008 - September 2008

New Uses for Speech Demonstrate Its Multimodality

Multimodal applications are being used in new and different ways, in everything from voting booths to college students' computers, it was revealed today at SpeechTEK 2008 in New York's Marriott Marquis.
Speech Technology News Features, Posted 19 Aug 2008

Verint and NICE Lead the QM/Liability Recording MarketListen to this article in TTS, powered by Loquendo

Speech analytics will help drive the nearly $2.4 billion quality management/liability recording market to new heights.
Speech Technology News Features, Posted 28 Jul 2008

The Computer Becomes a Singing CoachListen to this article in TTS, powered by Loquendo

Singing lessons could come courtesy of your PC after news that Israeli researchers have successfully managed to train a computer not only to rate the pitch of a singer's voice, but also to coach him to improve his technique.
Speech Technology News Features, Posted 21 Jul 2008

Finally, I Speak to iPhone

New applications bring speech to Apple's iPhone, but mobile search captures the most attention.
FYI, Posted 15 Jul 2008 - July/August 2008

Vlingo Offers Total Voice Control of BlackBerry SmartphonesListen to this article in TTS, powered by Loquendo

New Voice Powered User Interface speech-enables email, text messaging, Web search, dialing, address book, launching applications, and a new "Note2Self."
Speech Technology News Features, Posted 26 Jun 2008

Interactive Intelligence Dials an Upgrade

Interactive Intelligence, a provider of unified IP business communications solutions, released today the latest upgrade of its Interaction Dialer software.
Speech Technology Digest, Posted 19 Jun 2008

Maxing Voice with WiMAXListen to this article in TTS, powered by Loquendo

In an effort to accelerate the widespread rollout of the WiMAX 4G network, Alcatel-Lucent, Cisco, Clearwire, Intel, Samsung Electronics, and Sprint announced the formation of the Open Patent Alliance (OPA).
Speech Technology News Features, Posted 09 Jun 2008

Voxeo Makes Multitenant IVR Virtualization a Reality

Company delivers hosting infrastructure to OEM partners as a private-label Platform-as-a-Service offering.
Speech Technology Digest, Posted 06 Jun 2008

D-I-Y- or B-U-Y

Do-it-yourself may work for home improvements, but IVR design's a bit more complicated.
Feature, Posted 01 Jun 2008 - June 2008

A Look at AVIOS' Speech and Multimodality Contest

Students introduce voice to apps covering everything from airplanes to arithmetic
The View from AVIOS, Posted 01 Jun 2008 - June 2008

Nuance to Develop a Rival to SyncListen to this article in TTS, powered by Loquendo

Partnership with Intel and Wind River Systems hopes to yield a more open platform for car voice systems.
Speech Technology News Features, Posted 22 May 2008

Microsoft Goes Automated with its Service Agent

Perhaps overshadowed by the abandoned Yahoo! acquisition, this release marks another contact center-specific offering from the software giant, and may lead to inroads with large-scale contact centers.
Speech Technology News Features, Posted 05 May 2008

On the Scene: Voice Search and VoiceCon

(Voice) Searching for Answers, Divided We Fall
FYI, Posted 01 May 2008 - May 2008

Market Spotlight: Travel & Hospitality

The Sky's the Limit for IVRs
FYI, Posted 01 May 2008 - May 2008

Tuning Is a Multitiered Process

Best practices to consider when tuning an application.
Inside Outsourcing, Posted 01 May 2008 - May 2008

Partners Line Up for Microsoft Response PointListen to this article in TTS, powered by Loquendo

Microsoft has forged partnerships with Cbeyond and New Global Telecom (NGT) to provide fully-integrated voice over Internet Protocol (VoIP) services in anticipation of the summer release of Microsoft Response Point Service Pack 1.
Speech Technology News Features, Posted 21 Apr 2008

Microsoft and Nuance Get Muted By Gartner Magic Quadrant for IVR

The two vendors are removed from contention in the research firm's latest assessment of the interactive voice response marketplace.
Speech Technology News Features, Posted 04 Apr 2008

Visual Voicemail Gets Personal

Voicemail services provider YouMail is adding a free speech-to-text feature to its services.
Speech Technology News Features, Posted 01 Apr 2008

Unified Communications Divided

An uptake is predicted in the adoption of unified communications applications, but the term itself remains undefined.
FYI, Posted 01 Apr 2008 - April 2008

IVRs Seek Tighter SecurityListen to this article in TTS, powered by Loquendo

Voxeo and VoiceVerified partnership is the latest in a string of deals designed to protect IVR users from fraud.
Speech Technology News Features, Posted 31 Mar 2008

Avaya, Microsoft Ask If You See the Future in UC

In a pair of keynotes at VoiceCon 2008, Avaya and Microsoft executives lay out the future of unified communications.
Speech Technology News Features, Posted 18 Mar 2008

Market Spotlight: Gaming--Playing with Speech

Voice interfaces in video games are rare as developers try to figure out how and when to incorporate speech.
FYI, Posted 01 Mar 2008 - March 2008

Picking Speech

Voice-based picking system brings order accuracy to a distributor's operations.
Deployments, Posted 01 Mar 2008 - March 2008

Spinning Out a UC Service

Known mostly for its speech-to-text services, SpinVox announced today its entrance into the unified communications sector with the release of Spinvox CallMail for Call Centers and Spinvox Enterprise Voicemail for medium and large businesses.
Speech Technology News Features, Posted 11 Feb 2008

Zeroing in on Opting Out

To stop callers from automatically dialing an agent, press or say 'Good VUI Design'
Cover Story, Posted 25 Jan 2008 - January/February 2008

The Xs and Os of the Speech Game

Sticking to the game plan is the winning formula for a champion speech app.
Feature, Posted 25 Jan 2008 - January/February 2008

Speech Self-Service a Top Priority in 2008

Companies are beginning to see the technology as an essential part of customer service strategy.
Speech Technology News Features, Posted 11 Jan 2008

Voxeo Releases Designer 8

Voxeo announced Friday the release of a new Web-native voice application development tool.
Speech Technology News Features, Posted 24 Dec 2007

Gaining Control Over All Aspects of the Call Center

Unified Command and Control (UCC) from Aspect Software centralizes reporting, routing, administration, and workflow management in a single console capable of handling 40,000 agents within a single site or across multiple locations.
Speech Technology News Features, Posted 04 Dec 2007

Primas Prepares to Pounce on New Market Opening

When Nuance acquired contact center solution provider Viecore last month, many chalked it up as yet another example of the speech powerhouse buying up more market space. But Primas viewed the purchase as an opportunity.
Speech Technology News Features, Posted 15 Nov 2007

Datria Fast Forwards Warehouse Speech Opportunities

Solution is the first to use IP phones rather than wearable computers.
Voice Value, Posted 01 Nov 2007 - November/December 2007

Voxeo Expands Service Delivery Throughout Europe

European subsidiary now delivers 5,000 concurrent call capacity
Speech Technology Digest, Posted 23 Oct 2007

Speech Technology Without Speech Recognition

When faculty and graduate students at the University of Washington developed the Vocal Joystick, they envisioned a simple device to help individuals without the use of hands or arms to browse the Web, control a screen, or play a video game. Earlier today, the university announced that it has adopted the system to interface with a robotic arm—an aspect of Vocal Joystick it started working on this year.
Speech Technology News Features, Posted 10 Oct 2007

Booking Reservations Without Reservation

For Reservation Center, call recording technology takes the hassle out of fixing travel troubles
Deployments, Posted 01 Oct 2007 - October 2007

Analytics Analyzed

While there are caveats, the right approach to speech analytics can yield higher customer satisfaction rates and financial returns
Feature, Posted 01 Oct 2007 - October 2007

Flight Simulators Get a Voice

Voice analysis technologies provider Nemesysco will provide its layered voice analysis (LVA) technologies to BVR Systems, a provider of training and simulation solutions, for use in its virtual flight simulators for the military.
Speech Technology News Features, Posted 28 Sep 2007

SER Adds Gryphon Networks Do-Not-Call Solution to Call Center

SER Solutions, a Virginia-based call management and speech analytics provider, is integrating Gryphon Networks' Contact Governance software to its clients. If they choose to do so, SER customers may opt for Gryphon's Guardian Interactive solution, which provides an automated do-not-call (DNC) solution for outbound contact centers.
Speech Technology News Features, Posted 05 Sep 2007

The 2007 Implementation Awards

In our first installment of the Speech Industry Implementation Awards, we recognize companies that have garnered impressive results from their recent speech technology deployments. In addition to financial returns, this year's winners also recognized soft returns—such as productivity gains, improved efficiencies, and better customer satisfaction scores—from their speech technology deployments.
Feature, Posted 05 Sep 2007 - September 2007

The 2007 Market Leaders

The speech technology industry has matured to a point where prominent leaders have emerged from the pack. To recognize these companies for their trailblazing efforts, we've assembled our first annual installment of the Speech Market Leader Awards. These awards feature four vendors in five speech technology categories (speech engine, self-service suite, analytics, professional services, and speech security).
Cover Story, Posted 05 Sep 2007 - September 2007

Speech Technology Magazine Announces 2007 Industry Awards

Speech Technology Magazine announced the recipients of the 2007 Speech Industry Awards for leadership and superior performance Aug. 22 at the 13th Annual SpeechTEK Conference and Exposition in New York.
Speech Technology News Features, Posted 27 Aug 2007

iQor Implements Contact Center Solution From Aspect Software

LONDON -- Debt collection agency iQor has implemented Aspect Unified IP, from Aspect Software, in its U.K. collections center of excellence in nearby Preston.
Speech Technology News Features, Posted 08 Aug 2007

Crescendo Launches Healthcare Speech Recognition Blog

Professionals working in either healthcare or speech technology have a new blog to turn to for up-to-date industry developments, case studies, and best practices.
Speech Technology News Features, Posted 07 Aug 2007

Polycom’s HDX 4000 Series Offers High-Def Apps

Polycom earlier this week released its HDX 4000 series executive desktop video conferencing systems with a complete UltimateHD experience for voice, video, and content-sharing capabilities.
Speech Technology Digest, Posted 25 Jul 2007

New Voice-Activated Service Turns a Cell Phone to a GPS Device

San Francisco - Dial Directions today launched the beta version of a voice-activated phone service that enables cell phone users in parts of New York and California to call and ask for driving directions to any address or store destination. The directions are then sent via text message back to the user's cell phone.
Speech Technology News Features, Posted 16 Jul 2007

Social Responsibility Is More than a Good Idea

Mutual respect should govern all business relationships, even in speech technologies.
Voice Value, Posted 09 Jul 2007 - July/August 2007

W3C Standardizes New Features for VoiceXML, Smarter Speech Recognition

The World Wide Web Consortium (W3C) published standards yesterday that enhance the capabilities and interoperability of voice browsers and speech recognition systems.
Speech Technology News Features, Posted 20 Jun 2007

Aspect to Release Aspect Unified IP 6.5

Aspect Software's new Aspect Unified IP 6.5 Voice over Internet Protocol contact center solution will be available June 28.
Speech Technology Digest, Posted 13 Jun 2007

Implementing a Bright IVR Idea

A Florida triple-play provider doubles self-service and splits transfers between agents in half with a speech application.
Deployments, Posted 01 Jun 2007 - June 2007

New Asia VP at Aspect Software

Aspect Software has named Lui Simhua as vice president of the Asia Pacific and Middle East region.
Speech Technology Digest, Posted 29 May 2007

Aspect, CallMiner Pair on Analytics Offerings

Aspect Software's Aspect Quality Management call logging and quality monitoring product now offers integrated speech analytics through CallMiner Eureka!.
Speech Technology News Features, Posted 25 May 2007

Call Center Workforce Management Reaches Out

Aspect Software reaches out to a broader market with enhancements to eWorkforce Management.
Speech Technology News Features, Posted 02 May 2007

Residential Credit Solutions Selects Aspect EnsemblePro and Asterisk IP PBX

Residential Credit Solutions is enhancing its contact center infrastructure by implementing Aspect Software's Asterisk Business Edition Internet protocol private branch exchanges across its corporate headquarters in Ft. Worth, Texas, and its future regional office in Los Angeles.
Speech Technology Digest, Posted 01 May 2007

Have Your Cake and Analyze It Too

Enterprises have access to a phone application server suite that was built from the ground up with analytics capabilities rather than adding them on as an afterthought.
Speech Technology News Features, Posted 25 Apr 2007

Aspect Software Augments SIP Offerings with Functionality from BandTel

CHELMSFORD, Mass. — Aspect Software partners with BandTel for interoperability of its portfolio of contact center products with BandTel's SIP Trunking solution.
Speech Technology Digest, Posted 10 Apr 2007

Aspect Software Appoints Country Manager for Greater China

BEIJING, China — Aspect Software, a company focused on the contact center, appointed Sean Liu as the country manager for greater China.
Speech Technology Digest, Posted 03 Apr 2007

Audio Search and Mining: A Look at Unstructured Data

Members of the audio search and mining industry find a voice for search.
Feature, Posted 01 Apr 2007 - April 2007

Aspect Software Names Ocular Technologies as New Channel Partner in South Africa

JOHANNESBURG, South Africa — Ocular Technologies is Aspect Software's newest channel partner in South Africa.
Speech Technology Digest, Posted 20 Mar 2007

Fluency Voice Announces New Vice President for Americas

BOSTON, Mass. - Fluency Voice Technology appointed Sam Waicberg to vice president Americas, sales and marketing.
Speech Technology Digest, Posted 13 Mar 2007

Aspect Software Releases Aspect Performance Management

WESTFORD, Mass. and REDWOOD CITY, Calif. - Aspect Software and Merced Systems released a new Aspect Software product offering, Aspect Performance Management, an application powered by Merced Performance Suite, that uses dashboards, notifications, and workflows.
Speech Technology Digest, Posted 06 Mar 2007

Aspect Software Names Customer Contact Solutions Nigeria Limited as New Channel Partner

LAGOS, Nigeria — Customer Contact Solutions Nigeria Limited (CCSNL) is Aspect Software's newest channel partner in Nigeria.
Speech Technology Digest, Posted 06 Mar 2007

Aspect Software and Microsoft Form Alliance

WESTFORD, Mass. — Aspect Software formed an alliance to deliver a solution targeted at small and midsize contact centers.
Speech Technology Digest, Posted 06 Mar 2007

Hosted Speech: Trend or Foe?

A roundtable discussion with members of the hosted speech community reveals the benefits and concerns with a hosted speech solution
Feature, Posted 01 Mar 2007 - March 2007

VoiceXML Forum Launches the VoiceXML Solutions Directory

At SpeechTEK West, the VoiceXML Forum launched the VoiceXML Solutions Directory, a directory of VoiceXML products and services.
Speech Technology News Features, Posted 21 Feb 2007

Voxeo Adds Graphical Design Tool to Prophecy Voice Platform

ORLANDO, Fla. - Voxeo Corporation released Prophecy Designer, an enhancement to its freely downloadable Prophecy Voice Platform for on-premise IVR system deployments.
Speech Technology Digest, Posted 21 Feb 2007

24-7 INtouch Partners with Aspect Software

TORONTO, Ontario - 24-7 INtouch partnered with Aspect Software.
Speech Technology Digest, Posted 21 Feb 2007

Ringing in the New Year

Outbound marketers have got the customer's number--but can they use it properly?
Feature, Posted 30 Jan 2007 - January/February 2007

IBM Drafts the Standard in Text-to-Speech

IBM in mid-December released a new application programming interface, or middleware, that expands the ability of screenreading programs like Freedom Scientific's JAWS and GW Micro's Window-Eyes, to convert on-screen text and graphics to audio for the blind or visually impaired.
FYI, Posted 30 Jan 2007 - January/February 2007

Gartner Eyes IVR and EVP Vendors

Gartner in December revealed its "Magic Quadrant for IVR and Enterprise Voice Portals," earmarking Avaya, Genesys Telecommunications Laboratories, Nortel, and Intervoice as leaders of the market.
FYI, Posted 30 Jan 2007 - January/February 2007

Aspect Software Appoints Digital China as First Tier One Channel Partner in China

CHINA — Aspect Software, Inc. appointed Digital China, an information technology services company in the People's Republic of China, as its first Tier One channel partner in China.>

Speech Technology Digest, Posted 09 Jan 2007

SER Names Mark Rooney Senior Vice President of Worldwide Operations

DULLES, Va. - SER Solutions, Inc. named Mark S. Rooney as senior vice president of worldwide operations.
Speech Technology Digest, Posted 19 Dec 2006

Aspect Software to Deploy Digium's Asterisk Business Edition at New Corporate Headquarters

HUNTSVILLE, Al and WESTFORD, Mass. — Aspect Software, Inc. selected Digium's Asterisk Business Edition IP PBX as the telephone infrastructure for its new corporate headquarters, to be located in Chelmsford, Mass.>
Speech Technology Digest, Posted 19 Dec 2006

Aspect Software Signs Partnership Agreement with DTSI

MAKATI, Philippines - Aspect Software, Inc. and DTSI, a systems integrator and technology solutions and services provider, entered into a strategic partnership to serve the Philippines contact center market.
Speech Technology Digest, Posted 12 Dec 2006

Aspect Software Appoints Country Manager for Philippines Contact Center Market

Aspect Software appointed John R. Gonzales as the country manager for the Philippines.
Speech Technology Digest, Posted 05 Dec 2006

Aspect Software Receives Honors for Its Unified Products

Frost & Sullivan, a global growth consulting company, presented Aspect Software with the 2006 North American Contact Center Suites Customer Value Enhancement Award.
Speech Technology Digest, Posted 14 Nov 2006

VUIs in Vehicles: Meeting Customer Expectations

How well do automotive speech-enabled interfaces meet customer expectations? One could say that it depends on the application, but beyond voice dialing, the room for improvement seems endless. In fact, it has only been recently that the usability of in-vehicle voice technology has begun to meet customer expectations.
The View from AVIOS, Posted 09 Nov 2006 - November/December 2006

Aspect Software Launches New Version of Web Powered Agent 10.1

WESTFORD, Mass. - Aspect Software, Inc. released Web Powered Agent 10.1, an agent desktop for Aspect Spectrum ACD, an inbound solution that includes queuing, routing, reporting, and modeling capabilities.
Speech Technology Digest, Posted 07 Nov 2006

Aspect Software Japan Enters Into Business Alliance with HP Japan

TOKYO, Japan - Aspect Software and Hewlett- Packard Japan entered a business alliance in Japan for selling a localized version of Aspect's workforce management software for contact centers, Aspect eWorkforce Management.
Speech Technology Digest, Posted 17 Oct 2006

Aspect Quality Management 2.5.1 is Available

The product offers integration with Aspect Signature ACS, capturing voice within the ACD enables improved quality management results.
Speech Technology Digest, Posted 26 Sep 2006

CommuniGate and Voxeo Partner to Simplify Enterprise VoIP and Data Communications

CommuniGate Systems, a scalable carrier-class Internet Communications solutions provider, and Voxeo Corporation, a provider of premise and hosted VoIP and IVR systems, announced an agreement that will enable both companies to offer affordable turnkey communications servers.
Speech Technology Digest, Posted 19 Sep 2006

Portman Building Society Selects Aspect Software

WESTFORD, Mass. — Portman Building Society is generating an additional £3 million (approximately $5.59 million U.S.) of revenue per month as a result of routing varying amounts of new business calls to mortgage managers at its branches using Aspect Spectrum ACD (automatic call distributor).>
Speech Technology Digest, Posted 12 Sep 2006

Morphing for Online Games

"Online communities that form around these imaginative activities are some of the most vibrant on the Web. For these players, games are not just entertainment but a vehicle for self expression," stated Will Write in the article "Dream Machines" (Wired magazine, April 2006).
Forward Thinking, Posted 12 Sep 2006 - September/October 2006

Aspect Software Releases Aspect Enterprise Contact Server 6.2

WESTFORD, Mass. — Aspect Software, Inc. made generally available the Aspect Enterprise Contact Server 6.2.
Speech Technology Digest, Posted 05 Sep 2006

Aspect Software Partners with Servion to Distribute eWorkforce Management in India

Aspect Software and Servion Global Solutions entered into a partnership
Speech Technology Digest, Posted 29 Aug 2006

Brother International Selects Aspect

Brother International, a provider of products for the home, home office and office, will be implementing Aspect Software's Aspect Spectrum ACD and Aspect Customer Self Service voice portal across its contact centers.
Speech Technology Digest, Posted 21 Aug 2006

Aspect Software Introduces VoiceXML Forum-Certified Aspect Customer Self Service 7.2

NEW YORK — Aspect Software's Aspect® Customer Self Service™ 7.2 voice portal was awarded VoiceXML-Forum certification.
Speech Technology Digest, Posted 15 Aug 2006

VoiceXML Forum Expands Board of Directors; Certifies 18 VoiceXML Platform Implementations

NEW YORK - The VoiceXML Forum named Genesys Telecommunications Laboratories, Inc., an Alcatel company, and Holly Connects as Sponsor Members of the VoiceXML Forum and that the companies have joined its Board of Directors.
Speech Technology Digest, Posted 15 Aug 2006

Aspect Software Awarded Patent for Web-based Customer Service Technology

WESTFORD, Mass. — Aspect Software, Inc. was awarded a new patent for a help option for Internet customers by the United States Patent and Trademark Office.
Speech Technology Digest, Posted 15 Aug 2006

Amit Desai, Chief Technology Officer and Founder, Voxify

Speech Technology Magazine sat down with Amit Desai to discuss the benefits of hosted services and how that fits into Voxify's offerings.
Q & A, Posted 08 Aug 2006

Voxeo Launches Prophecy 7 With Embedded BusinessVoIP and Open Source Applications

NEW YORK - Voxeo Corporation released Prophecy 7, a voice platform that can be downloaded and installed.
Speech Technology Digest, Posted 07 Aug 2006

Voxeo and DemandVoice Enter OEM Agreement

NEW YORK - Voxeo Corporation and DemandVoice entered an agreement under which Voxeo will supply DemandVoice with an OEM version of Evolution Designer.
Speech Technology Digest, Posted 07 Aug 2006

Michael Zirngibl, President and CEO, Angel.com

Speech Technology Magazine sat down with Michael Zirngibl, president and CEO, Angel.com to discuss what has been going on at Angel.com in 2006 and what to expect moving forward.
Q & A, Posted 01 Aug 2006

Voxeo Launches Open Source Telephony Application Initiative

ORLANDO, Fla. - Voxeo Corporation launched RocketSource, an initiative to reduce telephony application cost, integration, and customization issues by sponsoring and promoting the development of open source VoiceXML and CCXML applications.
Speech Technology Digest, Posted 01 Aug 2006

Aspect Releases eWorkforce Management 7.0

WESTFORD, Mass. — Aspect Software, Inc. redesigned the Aspect® eWorkforce Management user interface for navigation.
Speech Technology Digest, Posted 01 Aug 2006

Voxeo Expands Leadership Team

ORLANDO, Fla. - Voxeo Corporation hired two new corporate vice presidents.
Speech Technology Digest, Posted 01 Aug 2006

Voxeo Acquires VoiceReady

ORLANDO, Fla. - Voxeo Corporation acquired VoiceReady, a privately held company whose Web-based graphical design and reporting solutions enable the delivery and management of VoiceXML and VoIP-based telephony applications.
Speech Technology Digest, Posted 01 Aug 2006

VoiceObjects Appoints Senior VP and CFO

VoiceObjects appointed Bonnie Crater to senior vice president of marketing and Kendra Borrego to chief financial officer.
Speech Technology Digest, Posted 18 Jul 2006

CRM Meets Speech Technology

Editor's Letter, Posted 03 Jul 2006 - July/August 2006

Aspect Software CEO James Foy Named Ernst & Young Entrepreneur of the Year in New England

Aspect Software CEO James Foy has received the Ernst & Young Entrepreneur of the Year award in the software category in New England.
Speech Technology Digest, Posted 27 Jun 2006

Keith Ward, Chief Technology Officer, Product Support Solutions

Speech Technology Magazine sat down with Keith Ward, CTO of Product Support Solutions, to discuss the latest issues surrounding migration, technology advantages with next generation platforms as well as some of the company's customers.
Q & A, Posted 20 Jun 2006

Aspect Software Announces Availability of Aspect Unison Predictive Dialer 7.1

Aspect Software, Inc. released Aspect® Unison® Predictive Dialer 7.1, an outbound contact center solution.
Speech Technology Digest, Posted 13 Jun 2006

American Business Awards Names Aspect's EnsemblePro 6.0 as Finalist for Best New Product

Aspect Software's Aspect EnsemblePro 6.0 has been named a finalist in The 2006 American Business Awards in the computer software category for Best New Product.
Speech Technology Digest, Posted 13 Jun 2006

Nuance Communications Launches Open Call Steering Call Routing Solution

BURLINGTON, Mass. - Nuance Communications, Inc. launched Open Call Steering, a packaged call routing solution that provides speech-based call routing.
Speech Technology Digest, Posted 22 May 2006

Skype, Voxeo, and Language Line Services Partner

Language Line's Personal Interpreter Service uses Voxeo's Prophecy voice platform to automate the process of transferring the call from Skype to Language Line Services.
Speech Technology Digest, Posted 16 May 2006

Voxeo Launches European Subsidiary, Hosting Center and Sales Office

LONDON, U.K. - Voxeo Corporation expanded into Europe with the opening of a UK subsidiary, Voxeo Europe Limited; a UK-based IVR and VoIP hosting center; and a European sales office.
Speech Technology Digest, Posted 16 May 2006

MAP Telecom and Voxeo Partner

MONACO and ORLANDO, Fla. - Voxeo Corporation and MAP Telecom entered a multi-year strategic partnership whereby Voxeo will provide the IVR infrastructure for MAP Telecom's current facilities in Europe and four planned facilities in the Middle East.>
Speech Technology Digest, Posted 09 May 2006

TTS and Personalities: Expressing True Attitude

In order for expressive TTS to be effective, the voice, script, and affective tone all must support the intent and match the customer.
Feature, Posted 08 May 2006 - May/June 2006

Mom and Pop Shops Gain a Voice

Three trends that enable IVR systems for mom and pop shops without costing an arm and a leg include prepackaged applications, free starter VoiceXML platforms, and reusable dialog components.
Forward Thinking, Posted 08 May 2006 - May/June 2006

Heard the News Today? Oh Boy!

Bringing automated speech to a vertical, like health care, is not merely transcending a doctor's illegible handwriting or obviating the need for off-shore transcription services. The opportunity lies in rendering well-understood, repetitive activities as XML-based scripts in a way that leverages an installed base of processors, applications and databases.
Industry View, Posted 08 May 2006 - May/June 2006

Michael Kuperstein, CEO, Metaphor Solutions

Speech Technology Magazine sat down with Michael Kuperstein, CEO of Metaphor Solutions, to discuss the company's latest release.
Q & A, Posted 02 May 2006

Jonathon Taylor, CEO, Voxeo; and Ken Rehor, Chair, VoiceXML Forum

Speech Technology Magazine sat down with Jonathon Taylor, CEO of Voxeo, and Ken Rehor, chair of the VoiceXML Forum, to discuss Voxeo's recent certification on VoiceXML 2.0 and the VoiceXML Forum's Platform Certification Program.
Q & A, Posted 25 Apr 2006

VoiceObjects Names Beatriz V. Infante New CEO

SAN MATEO, Calif. - VoiceObjects appointed Beatriz V. Infante as the company's new CEO.
Speech Technology Digest, Posted 21 Mar 2006

Jonathan Taylor, President and CEO, Voxeo

Speech Technology Magazine sat down with Jonathan Taylor, president and CEO of Voxeo, to talk about Voxeo's plans to revolutionize speech technologies and how these plans became possible.
Q & A, Posted 09 Mar 2006

Welcome to the EAB

Editor's Letter, Posted 01 Mar 2006 - March/April 2006

Giving Physicians Choices

Staten Island University Hospital (SIUH), a 785-bed teaching health care facility located in New York City's fastest growing borough of 450,000 inhabitants, is a recognized leader in innovative, technology-based medicine.
Deployments, Posted 01 Mar 2006 - March/April 2006

Point/Counter Point on Personas

A good voice user interface (VUI) is central to any successful speech application. Although VUI's are made up of many components, if the persona is very memorable, users' perceptions of it can dominate their opinions about the entire system, overwhelming all other aspects of the system in the users' minds. As such, a good or bad persona can have major consequences for the success of a system. …
Feature, Posted 01 Jan 2006 - January/February 2006

Revisiting the ROI of Speech

A good voice user interface (VUI) is central to any successful speech application. Although VUI's are made up of many components, if the persona is very memorable, users' perceptions of it can dominate their opinions about the entire system, overwhelming all other aspects of the system in the users' minds. As such, a good or bad persona can have major consequences for the success of a system. …
Feature, Posted 01 Jan 2006 - January/February 2006

What Is Speech Usability Anyway?

Perhaps one of the great ironies in the field known alternatively as human factors, human-computer interaction, or user-centered design, is that some of its central concepts are exceedingly difficult to define. Take usability, for instance. Walk into any enterprise that claims to know something about technology (or uses it for business operations) and take an informal poll about what this term really means. In all likelihood, you’ll get as many answers as people you ask.…
Feature, Posted 07 Nov 2005 - November/December 2005

Innovations: Speech Technology with Impact - Double Feature

We have a double feature this month. First up is an upgrade to stealthy, but steadfast Empirix, with a new release of their Hammer CallMasterTM testing tools, now tuned to testing speech applications. Second is the application of these tools in action at bridgeSpeak, a company that provides IVR voice self-service solutions to auto dealerships. …
Voice Value, Posted 07 Nov 2005 - November/December 2005

Envox Worldwide Appoints Two New Vice Presidents

Sam Waicberg joined Envox Worldwide as vice president of sales for the Americas where he will be responsible for developing and implementing the overall sales strategy for the company. In addition, Tony Lenox accepted a new position as vice president of worldwide customer service & support.
Speech Technology Digest, Posted 01 Nov 2005

Voxeo Acquires Vocomo Customer Base and VoiceXML IVR Platform Technology

ORLANDO, FL - Voxeo Corporation acquired the customers, support contracts, and VoiceXML platform products of Vocomo Software Corporation.
Speech Technology Digest, Posted 01 Oct 2005

Voxeo Launches Products for Voice over IP Application Delivery

Voxeo released its VoIPCenter 6.0 SIP platform. The VoIPCenter SIP Media Server bundles English-language speech recognition and speech synthesis engines, and supports a variety of additional speech engines via support for the IETF Media Resource Control Protocol (MRCP) standard.
Speech Technology Digest, Posted 01 Oct 2005

Daniel Hong, Senior Analyst, Datamonitor

Daniel Hong, senior analyst for Datamonitor's technology practice, explains that "by 2009, spending on hosted speech services will more than double to reach over $840 million in North America."
Q & A, Posted 01 Sep 2005

Skype Selects Voxeo

ORLANDO, Fla. - Skype, a global Internet communications company, selected Voxeo to connect Skype callers and Skype Credit accounts to enhanced voice services running on Voxeo's VoiceCenter Hosted IVR Voice Application Platforms through Skype's Voice Services Program.
Speech Technology Digest, Posted 01 Sep 2005

Empirix Launches New Monitoring and Management Solution for Cisco-based IP Contact Centers

SAN DIEGO, Calif. - Empirix® Inc. released a monitoring and management solution designed for Cisco IP Contact Center (IPCC) Enterprise Edition telephony environments.
Speech Technology Digest, Posted 30 Aug 2005

VoiceXML Platform Certification Program Gains Momentum

NEW YORK - The VoiceXML Forum announced that 12 companies have certified VoiceXML platform implementations through the Forum's Platform Certification Program.
Speech Technology Digest, Posted 01 Aug 2005

Speech Recognition and Language Learning: A User's Plea

James Wimberley explains, "A speech recognition module tuned too finely to native speakers would be frustrating for learners; one that trained itself to accept their mistakes uncritically would miss an important learning opportunity."
Talking Tech, Posted 01 Aug 2005

CITEC Integrates Loquendo Speech Technologies With Aspect's Customer Self-Service Application

Loquendo and CITEC integrated Loquendo's multilingual text-to-speech and automatic speech recognition engines with the Aspect* Customer Self-Service (CSS) interactive voice response (IVR) application.
Speech Technology Digest, Posted 01 Aug 2005

Aspect Communications and TuVox Enable Contact Center Deployment of Speech-Enabled Voice Self-Service

NEW YORK - Aspect Communications Corporation and TuVox team to enable deployment of speech-enabled voice self-service.
Speech Technology Digest, Posted 01 Aug 2005

Bruce Morse, Vice President of Contact Center Solutions, IBM

According to Bruce Morse, vice president of contact center solutions at IBM, "Delivering a speech server that exploits the Web application server and tooling environment is a logical extension of the IT organization, and enables clients to take advantage of the integration work that's already going on there."
Q & A, Posted 01 Jul 2005

Chris Lotspeich, Director of Marketing, LumenVox

Chris Lotspeich, director of marketing at LumenVox, explains that "Other tuning tools typically look at the enterprise level of the application, whereas the Speech Tuner gives an in-depth look 'under the hood.'"
Q & A, Posted 01 Jul 2005

Aspect and Concerto Agree to Merge

Concerto Software Inc. and Aspect Communications Corporation have entered a definitive agreement to combine the companies.
Speech Technology Digest, Posted 01 Jul 2005

Voxeo Introduces VoiceCenter 6

NEW YORK - Voxeo Corporation released the sixth generation of its VoiceCenter IVR platform.
Speech Technology Digest, Posted 01 Jul 2005

Datria Releases 3.0 Series of Applications

ENGLEWOOD, Colo. - Datria released its 3.0 series of applications, including Ticket Management™, Scouting & Inspection™, and Storm Recovery™.
Speech Technology Digest, Posted 01 Jul 2005

From Conception to Adolescence, the Speech Industry Is Developing a New Breed of Designers/Developers

At the Tufts University campus, the Experimental College (the oldest organization of its kind in the United States) serves as a center for educational innovation, undergraduate curriculum expansion and faculty-student collaboration in the arts and sciences. Blade Kotelly of Edify and Joe Lemay, student at MIT Sloan School of Management, are turning out voice user-interface designers. …
Feature, Posted 20 Jun 2005 - July/August 2005

The VoiceXML Forum Continues Vendor Certification

The VoiceXML Forum's platform certification program continues to gain momentum.
Speech Technology Digest, Posted 01 Jun 2005

Voxeo Achieves VoiceXML 2.0 Platform Certification

ORLANDO, Fla. - Voxeo Corporation's VoiceCenter v6.0 IVR platform has been awarded VoiceXML Forum Platform Certification.
Speech Technology Digest, Posted 01 May 2005

Nip/tuck in the IVR Industry: The Changing Face of Platforms

In a new report, "The Definitive Guide to the IVR Marketplace: North America and EMEA," independent market analyst Datamonitor expects revenues from proprietary touchtone IVR in North America, Europe, the Middle East and Africa (EMEA) to decrease by more than 35 percent through 2009 as a growing number of businesses are opting to invest in emerging open-standard IVR platforms.
Speech Technology News Features, Posted 01 May 2005

Voxeo Achieves VoiceXML 2.0 Platform Certification

ORLANDO, Florida - Voxeo Corporation's VoiceCenter v6.0 IVR platform has been awarded VoiceXML Forum Platform Certification.
Speech Technology Digest, Posted 01 Apr 2005

Aspect Communications Wins Product Development Leadership Award for Aspect Uniphi Suite

LONDON - Aspect Communications Corporation has won the 2005 Frost & Sullivan Product Development Leadership Award for its contribution to the contact center market in Europe, the Middle East and Africa (EMEA).
Speech Technology Digest, Posted 01 Apr 2005

Blogs, IM, VOIP, IVR, and Speech Power New Voxeo ExpressCRM Platform

ORLANDO - Voxeo Corporation launched its ExpressCRM Customer Relationship Management platform.
Speech Technology Digest, Posted 01 Mar 2005

ScanSoft Delivers Solutions for VoIP

PEABODY, Mass. - ScanSoft, Inc. delivered a portfolio of solutions, services and technologies optimized for Voice-over-Internet Protocol (VoIP) that enable next-generation speech-based applications.
Speech Technology Digest, Posted 01 Mar 2005

Voxeo Launches VoIP Platform

SAN FRANCISCO - Voxeo Corporation launched its new line of communication servers at SpeechTEK West.
Speech Technology Digest, Posted 01 Mar 2005

Voxeo Completes $2.2 Million Expansion and Upgrade of VoiceCenter IVR Hosting Facilities

Voxeo has completed a multi-million dollar project to expand and enhance its SIP, CCXML, and VoiceXML-based VoiceCenter IVR Hosting capabilities.
Speech Technology Digest, Posted 01 Feb 2005

Vicorp Appoints VP of Marketing & Business Development

Vicorp Group has named Lee Cottle vice president of marketing and business development.
Speech Technology Digest, Posted 01 Feb 2005

Designing Biometric Devices

While biometrics are intrinsically accessible for people who are disabled, a single biometric cannot accommodate all users.
Voice Value, Posted 23 Nov 2004 - November/December 2004

Speech Business: Open Season

The most recent SpeechTEK in New York turned out to be a wake-up call for redefining what we mean by 'open' in the IVR and speech world.
Industry View, Posted 23 Nov 2004 - November/December 2004

Is There a Future for Speech in Vehicles?

Kenneth White, Harvey Ruback and Roberto Sicconi explain how speech recognition technology is becoming an important component in how people are using and interacting with their cars.
Feature, Posted 23 Nov 2004 - November/December 2004

Modernizing Communication among Field Service Workers

Travis White, vice president of marketing and product management at Datria, explains that predictable service should be a company's number one priority above all else.
Talking Tech, Posted 01 Nov 2004

MacSpeech Releases AccountEdge ScriptPak

SALEM, N.H. - MacSpeech announces the release of its iListen ScriptPak for MYOB AccountEdge.
Speech Technology Digest, Posted 01 Nov 2004

Desktop Dictation: Then and Now

Desktop dictation has changed in the 10 years I have been in the field. From available features to distribution channels, let's take a look at where we were, where we are, how we got here, and where we might expect to go.
Voice Value, Posted 11 Sep 2004 - September/October 2004

Modernizing Communication among Field Service Workers

Travis White, vice president of marketing and product management at Datria, explains that predictable service should be a company’s number one priority above all else.
Feature, Posted 11 Sep 2004 - September/October 2004

Voxeo and Voice Architects Announce Voice User Interface Design, Analysis and Tuning Services

NEW YORK - Voxeo Corporation and Voice Architects announced at the SpeechTEK 2004 conference a partnership to deliver a suite of Voice User Interface (VUI) services to Voxeo's enterprise IVR customers and Evolution IVR developers.
Speech Technology Digest, Posted 01 Sep 2004

World Wide Web Consortium Issues SSML 1.0 as a W3C Recommendation

The World Wide Web Consortium (W3C) has published the Speech Synthesis Markup Language (SSML)1.0 as a W3C Recommendation.
Speech Technology Digest, Posted 01 Sep 2004

Voxeo and Paraxip Technologies Announce Partnership to Offer Standards-Based IVR and Call Control

NEW YORK - With this new partnership Paraxip's SIP gateway software will be bundled with Voxeo's VoiceCenter Turnkey IVR servers.
Speech Technology Digest, Posted 01 Sep 2004

Igor Jablokov, Program Director, Speech & Multimodal Technologies, IBM Pervasive Computing

Q&A with Igor Jablokov, program director, Speech and Multimodal Technologies, IBM Pervasive Computing. Igor discusses the project in which he supervised a team of IBM Extreme Blue interns who worked on a multimodal application aimed at service providers and enterprises.
Q & A, Posted 01 Aug 2004

Roxann Swanson of Nortel Networks

Roxann Swanson of Nortel Networks shares her experiences with the implementation of speech solutions for Nortel customers. Roxann will be participating in the Industry Vision (Track 1) panel discussion at SpeechTEK 2004 on Tuesday, September 14, 2004 from 1 p.m. to 2:30 p.m.
Q & A, Posted 01 Aug 2004

ScanSoft Selects Vocalocity to Advance Adoption of Open Source VoiceXML Interpreter

ATLANTA, Ga. - Vocalocity aquires OpenVXI™ from ScanSoft.
Speech Technology Digest, Posted 01 Aug 2004

Convergys Expands E-Learning Services with Customer Training For-Profit Solution

Convergys introduced its Customer Training For-Profit Solution, which is a suite of learning services designed for organizations that provide training services to clients on the intricacies and "how to's" of the organization's products and services. Speech technology services are available with the suite, but are not included.
Speech Technology Digest, Posted 01 Aug 2004

Aspect Communications Backs Aculab Technology

MILTON KEYNES, UK - Via a long-term alliance, Aspect has utilized Aculab's technology to deliver mission-critical, E1 telephony based self-service solutions to customers around the world.
Speech Technology Digest, Posted 01 Jul 2004

Wes Hayden Appointed President and CEO of Genesys

Hayden has more than five years' tenure at Genesys as senior vice president, Americas, where he led the sales organization.
Speech Technology Digest, Posted 01 Jun 2004

Voxeo Announces VoiceXML Developer Certification Services

ORLANDO, Fla. - Voxeo's free developer tutorials, references, VoiceXML platform access, training, and support services for VoiceXML adoption and developer certification
Speech Technology Digest, Posted 01 Jun 2004

Pre-packaged or Redundant? Reinventing the App.

As we reflect on AVIOS/SpeechTEK, the second major show of the year, the pre-packaged apps mantra that was sounded at TVUI continued to resonate on the floors of the exhibition floor in San Francisco.
Industry View, Posted 24 May 2004 - May/June 2004

ScanSoft Introduces SpeechPAK 1.0 for Utilities

PEABODY, Mass. - ScanSoft, Inc. (Nasdaq: SSFT) introduced SpeechPAK™ 1.0 for Utilities, its latest vertically-focused suite of packaged speech application offerings.
Speech Technology Digest, Posted 01 May 2004

MacSpeech Releases ScriptPak for QuickBooks Pro 6

SALEM, N.H. - MacSpeech offers several iListen packages, including a software only solution for $99 and a software and headset with microphone for $149.
Speech Technology Digest, Posted 01 May 2004

Voxeo VoiceCenter 5.5 Supports W3C CCXML Last Call Working Draft

ORLANDO, Fla. - Voxeo Corporation announces Voxeo VoiceCenter 5.5.
Speech Technology Digest, Posted 01 May 2004

Voxeo and TARGUSinfo Partner to Deliver Name and Address Capture

ORLANDO, Fla. - Voxeo Corporation and TARGUSinfo announce a comprehensive partnership combining TARGUSinfo's name and address capture services with Voxeo's Interactive Voice Response platforms, hosting and developer solutions.
Speech Technology Digest, Posted 01 May 2004

Tell-Eureka Names Hubbell and Krogh to Lead VUI Team

NEW YORK - LevelOne Virtual CSR technical support application achieves 90 percent caller satisfaction rate.
Speech Technology Digest, Posted 01 May 2004

Aspect Communications Announces Aspect Customer Self-Service Version 7.0

From e-consultancy.com, Copyright 2004
Aspect Communications Corporation has upgraded its customer self-service solution.
Speech Technology Digest, Posted 01 Apr 2004

Voxeo Introduces Industry's 100 Percent IVR Hosting Uptime Guarantee

ORLANDO, Fla. - Voxeo Corporation announces a new IVR hosting service level agreement.
Speech Technology Digest, Posted 01 Apr 2004

MacSpeech Releases ScriptPaks

SALEM, N.H. - MacSpeech announces the release of its Mariner Write and Mariner CalcScriptPaks.
Speech Technology Digest, Posted 01 Apr 2004

MacSpeech Releases ScriptPak for Safari 1.2

SALEM, N.H. - ScriptPak adds voice commands for controlling virtually every aspect of Safari.
Speech Technology Digest, Posted 01 Mar 2004

Aspect Communications Unveils Aspect Customer Self-Service Version 7.0

SAN FRANCISCO - Latest IVR version to deliver rapid application deployment, compatibility with latest speech technology and improved self-service experience across Web and voice.
Speech Technology Digest, Posted 01 Mar 2004

Gary Barnett Named Aspect President and CEO

SAN JOSE, CA - Aspects interim CEO since August 2003, Barnett will serve in that capacity on a permanent basis.
Speech Technology Digest, Posted 01 Feb 2004

MacSpeech Releases iLife 04 Voice Solution

SALEM, NH- The new ScriptPaks support iLife04 and adds over 250 voice commands for controlling aspects of GarageBand and iDVD.
Speech Technology Digest, Posted 01 Feb 2004

Philippe Roy, Conceptual Speech

Philippe Roy says that conceptual speech recognition technology could soon replace grammar based speech recognition systems. Roy, who was a popular exhibitor at SpeechTEK 2003, visits with NewsBlast to discuss the soon-to-be-released Conceptual Speech Commander and their conceptual speech recognition technology.
Q & A, Posted 01 Jan 2004

Lawrence P. Mark, Chief Technology Officer, SER

As chief technology officer, Larry Mark leads SER's strategic planning and technology direction initiatives. Mark shares SER's strategy behind the Aspect/SER partnership announced last week.
Q & A, Posted 01 Jan 2004

Aspect and SER Partner on Outbound Solution

SAN JOSE, CA - SER's Call Processing System to be marketed by Aspect along with quality assurance products.
Speech Technology Digest, Posted 01 Jan 2004

Nuance and Aspect Solution Benefits United Kingdom's Royal Mail

MENLO PARK, CA and SAN JOSE, CA - According to Royal Mail, self-service technology will reduce its Track & Trace call handling costs by 25 percent.
Speech Technology Digest, Posted 01 Dec 2003

The Common Causes of VUI Infirmities

While most of us know the various things we should and should not do to maintain a healthy lifestyle, relatively few of us consistently comply. Such is also the case in the Voice User Interface (VUI) design world. Best design practices, for the most part, are publicly available and widely known. Yet, and perhaps for the same reason that some people think they are above the rules of diet and exercise, many Interactive Voice Response (IVR) designers seem to see themselves as immune to the illnesses that invariably plague poorly designed voice applications.
The Human Factor, Posted 25 Nov 2003 - November/December 2003

Linda Drake, President, National Verbatim Reporters Association

As president of the National Verbatim Reporters Association (NVRA), oversees the United States' authority for voice writing. NVRA members document the official record of congressional hearings, court proceedings, administrative hearings, depositions, conferences and similar events and proceedings. Drake discusses how using state-of-the-art voice and stenographic methods, NVRA reporters maintain the highest standards of speed and accuracy in the field of court reporting.
Q & A, Posted 01 Oct 2003

Reza Nabavi, Senior Market Development Manager, Sun Microsystems

Reza Nabavi is a senior market development manager at Sun Microsystems for the Wireless Data Services market segment. In his current capacity, Nabavi concentrates on building strategic partnerships for Sun with enabling technology and infrastructure vendors in key sub-segments of this market. At SpeechTEK 2003, Nabavi will participate in a panel named "Leverage Your Web Investments Using Speech."
Q & A, Posted 01 Sep 2003

Factors of 10, or, Is This Trip Necessary?

As some of you are acutely aware, autumn involves large checks going to tuition (at all levels these days). Which brings me immediately to my first factor of 10: I'm pretty sure that when I went to college it was 1/10th of what I'm paying for Vassar this fall.
Industry View, Posted 25 Aug 2003 - September/October 2003

What Makes Things Interesting?

I once read in the “Sociology of Science” that an experiment or fact that confirms what everyone already knows to be true is not interesting, it’s obvious. Something that claims to disconfirm what everyone knows to be true is not interesting, it’s ridiculous. But something that changes what you think is true is really interesting.
Feature, Posted 25 Aug 2003 - September/October 2003

Free World Dialup and Voxeo Announce Solutions for Session Initiation Protocol Phones

ORLANDO, FL, and MELVILLE, NY - Developer and member connectivity partnership to provide free platform for creating new communications services.
Speech Technology Digest, Posted 01 Aug 2003

Philips SpeechMagic Speech Recognition System Being Used in German Hospitals

VIENNA, AUSTRIA - Upgrade of digital dictation system to speech recognition for the purpose of generating medical reports indicates advancement in medical sector.
Speech Technology Digest, Posted 01 Aug 2003

Stuart Berkowitz, Founder, President, and CEO, VoiceGenie

Fresh off the completion of VoiceGenie's Series B round of venture capital funding, president and CEO Stuart Berkowitz stopped by to visit with the readers of NewsBlast. Among the topics covered with Berkowitz are the aforementioned financing, VoiceGenie's position in the marketplace and its view of the competition.
Q & A, Posted 01 Jul 2003

Larry Miller Appointed as President, CEO of TuVox

LOS ALTOS, CA - Customer service and enterprise software veteran returns to contact center software marketplace.
Speech Technology Digest, Posted 01 Jul 2003

Babel's Text-to-Speech Technology PocketBabil Now Available for Symbian

MONS, BELGIUM - Operating system will allow application designers to move from customized platforms towasd a standard and open platform featuring synthetic speech.
Speech Technology Digest, Posted 01 Jun 2003

Syntellect Launches New Version of Flagship Product

PHOENIX, AZ - Syntellect Inc. announced the release of version 4.1 of its flagship product Vista IMR (Interactive Media Response).
Speech Technology Digest, Posted 01 Apr 2003

Keeping The Consumer In Mind

QPointer Suite, a speech-recognition product offering dictation as well as mouse-less computer operation, is the creation of a company with a novel business strategy; to create a flawless assistive technology (AT) product for the disability market before branching into the mainstream arena.
Voice Value, Posted 06 Mar 2003 - March/April 2003

Lin Chase, CEO, and Yoon Kim, Chief Technology Officer, NeoSpeech

At SpeechTEK 2002, NeoSpeech, a partially owned subsidiary of the Korean speech technology developer Voiceware, was luanched . In a Q&A with the editors of NewsBlast, Lin Chase, CEO, and Yoon Kim, CTO of NeoSpeech, discuss what the Company has been doing since its launch, as well as give us an idea as to where they are headed.
Q & A, Posted 01 Feb 2003

Aspect Communications Announces Scheduled Callback

SAN JOSE, CA - Aspect Communications Corporation announced Scheduled Callback, a way to match contact center personnel resources with customer needs.
Speech Technology Digest, Posted 01 Feb 2003

20/20 Speech Announces Aurix Activator

LONDON, ENGLAND - A two-way speech interface for Microsoft Windows based PDAs is the latest technology development from 20/20 Speech, the equity venture between NXT and QinetiQ.
Speech Technology Digest, Posted 01 Feb 2003

Aspect Communications Obtains Microsoft .NET-Connected Certification

SAN JOSE, CA - Aspect Communications Corporation announced that the Aspect Enterprise Contact Server has been certified a .NET Connected Logo compliant application by Microsoft.
Speech Technology Digest, Posted 01 Feb 2003

John Ounjian, Chief Information Officer, Blue Cross & Blue Shield of Minnesota

Recently, STM sat down with Ounjian who provided at look into his vision for the future of customer service in the healthcare industry and how he thinks we can "shatter the granite" that currently surrounds the customer experience.
Q & A, Posted 14 Jan 2003 - January/February 2003

System Integration: Keys to Finding the Right Design Perspective

Imagine your home was built in several different eras and styles: The entry is ornate Victorian, the living room is angular 50’s modern, and the bedrooms are done in a country style. As a result, the house is aging and unattractive, but functional and structurally sound. As a first step towards a “face lift”, you added a new guest room last year.
Feature, Posted 14 Jan 2003 - January/February 2003

Jeanne Gokcen, President, FutureCom Technologies

According to Jeanne Gokcen, president of FutureCom Technologies Inc., "There is a clear ROI justification for incorporating speech technology..." In a Q&A with the editors of NewsBlast, Dr. Gokcen further explains her thoughts on the role of speech technology in the marketplace, as well as gives us a look into what is happening at FuturCom.
Q & A, Posted 01 Jan 2003

Digital Dictation Productivity Sparks Extended Rollout at Irwin Mitchell

LONDON, UNITED KINGDOM - Productivity and client-care improvements resulting from SRC's WinScribe-based digital dictation system at UK law firm Irwin Mitchell have convinced the firm to extend their investment in the system to a further 195 users during the next two months.
Speech Technology Digest, Posted 01 Jan 2003

Aspect Communications Announces Siebel 7 Validation

SAN JOSE, CA - Aspect Communications Corporation announced that the integration between the Aspect Contact Server version 5.1 and Siebel 7 has been successfully validated by Siebel Systems.
Speech Technology Digest, Posted 01 Jan 2003

World Wide Web Consortium Issues VoiceXML 2.0 as a W3C Candidate Recommendation

The goal ofVoiceXML 2.0 is to bring the advantages of Web-based development and contentdelivery to interactive voice response applications.
Speech Technology Digest, Posted 01 Jan 2003

Mike Sajor, Vice President of Business development, Kirusa

Michael Sajor is the vice president of business development at Kirusa, a multimodal infrastructure company. Michael has stated, "European operators are increasingly recognizing the revenue value of multimodality, and interest is peaking across the continent." In a Q&A with the editors of NewsBlast, Michael explains Kirusa's efforts in Europe as well as their aspirations for the US. He also gives us his look into the future of this developing technology.
Q & A, Posted 01 Dec 2002

Aspect Announces Aspect IP Contact Suite-Enterprise

SAN JOSE, CA - Aspect Communications Corporation announced Aspect IP Contact Suite—Enterprise, the customer contact suite that integrates to the enterprise through PSTN and IP telephony products and simplifies CTI with Web services.
Speech Technology Digest, Posted 01 Dec 2002

Raymond Gunn, President and CEO, Clarity

In a Q&A with the editors of NewsBlast, Ray Gunn, president and CEO of Clarity, states, "...consumers do not know how much they will love having speech in their cars." Ray also discusses his thoughts on the future of speech technology and gives insight into what is effecting the industry today.
Q & A, Posted 01 Nov 2002

Biometrics Receives Public Acceptance According to Study by Jamison Consulting

Americans appear ready to accept changes in their daily lives to obtain increased levels of security according to Jamison Consulting and BrandMarketing Services.
Speech Technology News Features, Posted 01 Oct 2002

Customer Service Survey Shows Customers Abandon Companies with Poor Phone Service

A national survey of consumers conducted by Greenfield Online on behalf of Aspect Communications shows that consumers are so adamant about the quality of service they receive over the telephone that 59 percent would stop doing business with a company that delivered unsatisfactory service.
Speech Technology News Features, Posted 01 Oct 2002

Aspect Software Implimented By Canadian Courier

SAN JOSE, CA - Aspect Communications Corporation announced that PurolatorCourier Ltd. has implemented Aspect eWorkforce Managementsoftware at three networked contact centers handling 45,000 calls daily.
Speech Technology Digest, Posted 01 Oct 2002

Voicetec Becomes Reseller of Aspect Communications Solutions

SAN JOSE, CA - Aspect Communications Corporation announced that Voicetec willsell and offer systems integration and support services for the Aspect IPContact Suite across Europe.
Speech Technology Digest, Posted 01 Oct 2002

Aspect Enterprise Contact Server Selected by Sabre

SAN JOSE, CA - Aspect Communications Corporation announced that the AspectEnterprise Contact Server has been selected by Sabre, the traveltechnology, distribution and marketing services provider.
Speech Technology Digest, Posted 01 Oct 2002

Ascent Computing Group Expands Sales Team

WHITE PLAINS, NY - Ascent Computing Group announced Ross DiBella as Director of Sales.
Speech Technology Digest, Posted 01 Sep 2002

LamarTech To Offer Systems Integration Services for Aspect Communications

SAN JOSE, CA - Aspect Communications Corporation announced that LamarTech will resell and offersystems integration services for Aspect's business communications software.
Speech Technology Digest, Posted 01 Aug 2002

Audium Announces Managed VoiceXML Service

NEW YORK, NY - In the first of a series of announcements from the recently formed SpeechOne Alliance, Audium has announced a new Managed VoiceXML Service agreement with SpeechOne partner Voxeo.
Speech Technology Digest, Posted 01 Aug 2002

Aspect Communications Announces IP-BASEd SElf-service with VXML Capabilities; Aspect Communications and Kana Sign Agreement

SAN JOSE, CA - Aspect Communications Corporation announced an IP-based self-service offering with VoiceXML (VXML) capabilities.
Speech Technology Digest, Posted 01 Aug 2002

Purchasing Decisions

There are many factors that influence the decision to implement a speech technology solution into a call center. Such things as ROI, ease of integration, methodology, ect., all way heavily on the ultimate decision-Do I need speech in my call center? Many vendors have established programs to make these decisions easier for the client, while outlining the major steps involved in the process. While there are many different means by which to tackle this goal, the primary focus is the same for all—keep it simple.
Feature, Posted 11 Jul 2002 - July/August 2002

General Magic Unveils Enhanced magicTalk Enterprise Platform

SUNNYVALE, CA - General Magic Inc. announced aseries of important enhancements to its magicTalk Enterprise Platform suiteof software that increases the ability of enterprises todevelop and deploy self-service voice applications accessible bytelephone.
Speech Technology Digest, Posted 01 Jul 2002

VoiceGenie, Voxeo and Audium Announce SpeechOne Alliance

TORONTO, CANADA, ORLANDO/FL and NEW YORK, NY - VoiceGenie Technologies, Voxeo Corporation and Audium Corporation announced their new SpeechOne Alliance at the Kelsey Group VOX2002 Conference in San Francisco, CA.
Speech Technology Digest, Posted 01 Jul 2002

VoiceGenie, Voxeo and Audium Announce SpeechOne Alliance

TORONTON, ON; ORLANDO, FL; NEW YORK, NY - VoiceGenie Technologies, Voxeo Corporation, and Audium announced their new SpeechOne Alliance at the Kelsey Group VOX2002 Conference in San Francisco, CA.
Speech Technology Digest, Posted 01 Jul 2002

Amol Joshi, Co-Founder and Vice President of Marketing, BeVocal

Bell South recently chose BeVocal and Nuance to be the preferred platform for BellSouth's consumer and small business segments. We discuss with Amol Joshi, co-founder and vice president of marketing for BeVocal his thoughts on providing speech technology services for carriers.
Q & A, Posted 01 Jun 2002

Mark Plakias, Senior Vice President & M anaging Director of Communications & Infrastructure, The Kelsey Group

The Kelsey group will host the fourth-annual Voice & Wireless Commerce Conference, VOX2002, from July 22-24 in San Francisco this month. For those of you who missed the informative Q&A with Mark Plakias a few weeks ago, we are running the story again this week. Mark provides his thoughts on VOX2002, as well as other issues surrounding the speech technology industry and its growth.
Q & A, Posted 01 Jun 2002

VoiceMethods Presents a New Speech Recognition Product

NEW YORK, NY and St. PETERSBURG, RUSSIA - VoiceMethods, an affiliated company of Ectaco Inc. presents its Health Care Translator.
Speech Technology Digest, Posted 01 May 2002

Jim Barnett of Aspect Software

Why is speech technology so important to contact center applications and what are the major benefits?...
Q & A, Posted 01 Apr 2002

Audium 2 Now Compatible with Voxeo's Hosted Voice Centers

NEW YORK, NY -- Audium and Voxeo Corporation announced that the latest release of Audium 2 supports deployment in Voxeo Voice Centers.

Information for this story was gathered from Audium.
Speech Technology Digest, Posted 01 Mar 2002

Continuous Dictation: Guidelines to Consider Before Purchasing Hand-Helds

Hand-held recorders offer increased mobility for speech recognition dictation "on-the-go." Recording into a handheld recorder is quite different than dictating directly to the computer for speech recognition. Following are some guidelines that might be used in buying and using recorders.
Feature, Posted 31 Oct 1999 - October/November 1999

A Perfect Fit: Wearables and Speech

The computer industry has always been driven by the synergistic competition between hardware and software. As our society conceives of new ways of using computers, code jockeys create ever more capable and complicated software to accomplish the task. Software performance demands in turn challenge hardware developers and designers. Hardware improvements continue the cycle by inciting even more demands from society. Recent improvements in speech recognition software continue this contest in the desktop world. For the wearable computer platform, however, these improvements herald a quantum leap in usability. For the first time in the nearly 40 year history of "wearable" computers, reality can meet society's expectations. This synergy bodes well for the growth of this once nascent segment.
Feature, Posted 01 Jan 1999 - December/January 1999

Dragon Slays Robot

In his book Only the Paranoid Survive, Intel’s Andy Grove uses the term “strategic inflection point” to describe “what liberal arts people call a paradigm shift” - (basically, a point in time where a business can go one of two ways.) While the choice at the time may appear to be between two very similar paths, choosing the right one leads to great success, while the wrong choice can be catastrophic. For example, the development of the Internet and E-commerce confronts many marketers with a strategic inflection point.
Feature, Posted 31 Oct 1998 - October/November 1998

What are VARs and Resellers Doing to Regain Margin as Product Prices Drop?

Even veterans of previous high technology price wars were surprised at how quickly the cost of continuous dictation software dropped after Dragon first introduced Naturally Speaking a little over a year ago, at what was then a breakthrough price intended to get speech into the mainstream - $695.
Feature, Posted 30 Aug 1998 - August/September 1998

Speech Reconnaissance: Which Came First?

Whether financial interest develops technology or if technological developments attract investment is a classic chicken-or-egg situation. Which does come first?
Feature, Posted 30 Jun 1998 - June/July 1998

Mergers, Alliances and Acquisitions: Mergers Shape Speech Industry

Just as the banking world has seen huge mergers, the speech industry has seen new partnerships, mergers and acquisitions which promise to shape the for years to come.
Feature, Posted 30 Jun 1998 - June/July 1998

The Verdict is in for Continuous Speech

For someone who has been using and testing speech recognition systems for over five years, the new continuous speech, large vocabulary dictation systems available now are like breaths of fresh air, truly marvelous, the industry's version of the Holy Grail.
Feature, Posted 31 Oct 1997 - October/November 1997

Speech Aids People With Disabilities

Speech technology has clearly benefited from the interest of people with disabilities. It has been through their interest that many of the most useful applications in the industry have been developed.
Feature, Posted 30 Aug 1997 - August/September 1997

Going International with Speech Applications

Developing speech applications for the expanding world market involves not only deploying the significant technological improvements of recent years, but also addressing a series of considerations uniquely encountered in multi-language speech products.
Feature, Posted 30 Jun 1997 - June/July 1997