Speech Technology Magazine


Speech Technology Industry Buyer's Guide
9197 South Peoria Street
Englewood CO 80112-5833

PH: +1.800.835.3832
Contact: cx@ttec.com
Visit their Web site: www.ttec.com

TTEC helps public agencies meet the ever-evolving needs of constituents in the digital age. Leveraging our deep expertise in building engaging customer experiences for the world’s most successful brands, TTEC offers a suite of citizen-centric solutions that deliver frictionless experiences efficiently and securely. 

TTEC is a trusted partner for some of the largest state and federal contact center programs in the US. Our platform solutions handle over 100M calls annually with increased IVR containment rates, and we maintain a dedicated support staff fully proficient in federal security compliance standards. 

TTEC Partners

  • Cisco
  • IBM Watson
  • Salesforce
  • Nuance
This company is listed in the following categories:
Articles Mentioned

With Voice Design, Putting Callers First Is Always a Best Practice

VUI best practices come and go, but a customer-friendly framework never goes out of style
Inside Speech, Posted 16 Jul 2018 - Spring 2018 Issue

Gender Bias Affects Voice User Interface Design—for Better or Worse

Female and male voices are perceived differently, even when they use the same exact words
Inside Outsourcing, Posted 10 Nov 2017 - Winter 2017 Issue

Blocking Fraud in the Contact Center

Voice biometrics has proved an effective security measure, but early, robust training is crucial
Inside Outsourcing, Posted 24 Apr 2017 - Summer 2017 Issue

Why Hasn’t Speech Recognition Gotten Better?

IVR systems, whether through complacency, cost, or faulty processes, lag behind their promise
Inside Outsourcing, Posted 10 Nov 2016 - Winter 2016 Issue

Verint Partners with TeleTech on WFO and Analytics

TeleTech Technology and Verint have forged a strategic partnership offering workforce optimization and analytics to the TeleTech's contact center customers. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 13 Sep 2016