Speech Technology Magazine

 

Speech Technology Industry Buyer's Guide
Verint® Systems
330 South Service Road
Melville NY 11747
USA

PH: 1-800-4VERINT or 1-770-754-1900
Contact: info@verint.com
Visit their Web site: www.verint.com
Products
Profile

Engage Customers Across All Channels with Verint Customer Analytics

One of the biggest challenges facing many organizations is the need to maximize customer engagement and increase revenue while minimizing the cost of delivering an outstanding customer experience—across all communication channels.

Verint® can help you transform these goals from divergent to complementary. Our portfolio of customer analytics solutions helps organizations capture customer interactions, feedback, and journeys across multiple channels; analyze them in the context of business objectives; and respond more effectively to customer, business, and market demands.

Capitalizing on solutions from KANA®, A Verint Company and powerful integrations within our award-winning Verint Workforce OptimizationTM Suite, Verint Customer AnalyticsTM solutions include:

  • Verint Speech AnalyticsMines recorded phone conversations to surface the intelligence essential for building effective cost containment, revenue generation, and customer service strategies.
  • Verint Text AnalyticsCaptures and analyzes customer interactions and sentiments across text-based communication channels, including survey responses, email, Web chat, and social media sources.
  • Verint Enterprise Feedback ManagementProvides an enterprise-wide customer feedback capability for capturing highly segmented comments and sentiments through surveys and online communities, and pushing timely reports across the business.
  • Verint Engagement AnalyticsHelps simplify the complexity of big data with a managed service offering that provides an omnichannel view of the customer journey, revealing drivers and root cause of these engagements and facilitating action on these insights.

With Verint Customer Analytics, your organization can receive a variety of benefits, including:

  • Revenue EnhancementDiscover the most effective engagement methods and coach your employees toward those skills to help maximize results.
  • Operational EfficiencyDrive down operational costs using automated insights that can provide more consistent, powerful coaching to employees about the topics that matter most.
  • Customer LoyaltyUse sentiment analysis to gain a clear picture of customer feelings and perceptions. By coupling that insight with the ability to segment results by topic, customer, product type, and employee, you can discover the reasons behind customer interactions.

Contact a Verint representative today for more information or to schedule a demo. 

Connect with us on the following:

 

Blog - blog.verint.com

Verint. Powering Actionable Intelligence®.

Verint® Systems Inc. (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions for customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries use Verint solutions to improve enterprise performance and make the world a safer place. Learn more at www.verint.com.  

©2015 Verint Systems Inc. All Rights Reserved Worldwide.

Right-click to save smaller .GIF imageRight-click to save smaller .GIF image Right-click to save smaller .GIF imageRight-click to save smaller .GIF image

 

 

This company is listed in the following categories:
Articles Mentioned

Alorica Turns to Verint for Speech Analytics

Alorica will offer Verint Voice of the Customer and Workforce Optimization as part of its advanced analytics and CX intelligence solutions.
Speech Technology Digest, Posted 28 Nov 2017

Robotic Process Automation Reduces Human Grunt Work

Chatbots and IVAs get all the ink, but RPA applications are vital to a smooth contact center operation
Industry View, Posted 10 Nov 2017 - Winter 2017 Issue

Verint Launches Updated WFO Suite

New version delivers enhancements to mobile apps, an omnichannel recording platform, and embedded real-time analytics. (Featured on DestinationCRM.com.)
Speech Technology Digest, Posted 10 Oct 2017

Verint Launches Recording for Public Safety

Verint Recording for Public Safety delivers omnichannel recording, analytics, and incident reconstruction. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 18 Aug 2017

Contact Center Analytics Market Expected to Double in Five Years

MarketsandMarkets predicts that the contact center analytics market will be worth $1.48 billion by 2022.
Speech Technology News Features, Posted 18 Jul 2017