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Speech Technology Industry Buyer's Guide
Verint® Systems
175 Broadhollow Rd, Ste 100
Melville NY 11747
USA

PH: 1-800-4VERINT or 1-(800) 483-7468
Contact: info@verint.com
Visit their Web site: www.verint.com/engagement
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Engage Customers Across All Channels with Verint Customer Analytics

One of the biggest challenges facing many organizations is the need to maximize customer engagement and increase revenue while minimizing the cost of delivering an outstanding customer experience—across all communication channels. Verint® can help you transform these goals from divergent to complementary. Our portfolio of voice of the customer solutions helps organizations capture customer interactions, feedback, and journeys across multiple channels; analyze them in the context of business objectives; and respond more effectively to customer, business, and market demands.  Our solutions include:

  • Verint Speech AnalyticsMines recorded phone conversations to surface the intelligence essential for building effective cost containment, revenue generation, and customer service strategies.
  • Verint Text AnalyticsCaptures and analyzes customer interactions and sentiments across text-based communication channels, including survey responses, email, web chat, and social media sources.
  • Verint Social AnalyticsHarnesses the proven power of OpinionLab® to capture rich context regarding customer feedback, and then applies advanced analytics to facilitate real-time and targeted action.
  • Verint Enterprise Feedback ManagementProvides an enterprise-wide customer feedback capability for capturing highly segmented comments and sentiments through surveys and online communities, and pushing timely reports across the business.
  • Digital Feedback – Enables you to give customers a voice from within their customer experience (CX), completely on their terms, capturing rich context regarding their feedback, and then applying advanced analytics to take real-time, targeted action.

With Verint Voice of the Customer solutions, your organization can receive a variety of benefits, including:

  • Revenue Enhancement—Discover the most effective engagement methods and coach your employees toward those skills to help maximize results.
  • Operational Efficiency—Drive down operational costs using automated insights that can provide more consistent, powerful coaching to employees about the topics that matter most.
  • Customer Loyalty—Use sentiment analysis to gain a clear picture of customer feelings and perceptions. By coupling that insight with the ability to segment results by topic, customer, product type, and employee, you can discover the reasons behind customer interactions.

Contact a Verint representative today for more information or to schedule a demo. 

 

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Blog - blog.verint.com

About Verint Systems Inc.

Verint® is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries—including over 80 percent of the Fortune 100—count on Verint solutions to make more informed, effective, and timely decisions.

©2018 Verint Systems Inc. All Rights Reserved Worldwide.

 

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Articles Mentioned

Allianz: Speech Analytics Identify Call Center Employees for Accent Neutralization Training

One of the biggest challenges of call-centers is making sure customers have a good user experience—and more of than not, that comes down to the interaction they have with your agents. If there is a language barrier—or even if the agent has a heavy accent that your majority of callers have trouble understanding—that can cause user satisfaction problems. Allianz wanted to find a way to solve that problem.
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The customer experience gets a boost when service systems work as one
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As industry regulations increase in number, corporations look to speech to ensure adherence
Cover Story, Posted 01 May 2018 - Spring 2018 Issue

Intelligent Virtual Assistants: Gaining Traction but Confronting Challenges in the Enterprise

Voice is becoming a common interface in the workplace as well as in the home. Business applications haven't been as prevalent. 
Cover Story, Posted 19 Mar 2018 - Winter 2018 Issue

Speech Analytics: Showing Great Promise Thanks to AI and Machine Learning

Speech analytics has been commercially available for about 15 years, but it is only now starting to move beyond the pilot and early-adoption stages.
Feature, Posted 05 Mar 2018 - Winter 2018 Issue