Voxeo helps businesses worldwide improve customer service while lowering costs. Our multi-channel communications platform enables personalized self-service, proactive outbound customer care and targeted sales. In addition to traditional inbound and outbound IVR, Voxeo supports shifting communication preferences to mobile, web and social interactions. Our unique “design once, deploy anywhere” solution minimizes the cost and complexity of migration to a multi-channel contact center and Unified Customer Experience. More than 250,000 developers, 45,000 companies and half the world’s largest service providers use Voxeo.
Improve Automated Customer Service
Voxeo helps automate customer interactions in ways that benefit the business and the consumer. We offer:
• A single solution for IVR, text, chat, mobile web and social channels.
• An application lifecycle management environment that is proven to cut application development costs by up to 50% and ongoing maintenance by 80%.
• A simplified approach to improving automation success with personalization and integrated analytics. One large retailer was able to increase call containment from 70% to 90%.
• A 10x performance advantage over other standards-based IVR platforms. Prophecy has the ability to support more than 6,000 concurrent calls per server.
• Cloud hosting options that eliminate barriers to adopting the latest technologies and customer interaction channels.
Design once, deploy anywhere
Implement a customer contact solution that is ready today to support evolving communication preferences. Voxeo provides a clear migration path to multi-channel customer service, eliminates duplicate investments and minimizes risk. Use one application and platform to drive consistent customer interactions via voice, text messaging, mobile web, mobile native and smartphone apps and social networks.
Personalize every interaction
Personalization increases automation rates, streamlines interactions and improves customer satisfaction. Powered by built-in integration to popular Business Intelligence and CRM systems, Voxeo enables dynamic self-service across multiple channels and languages based on customer types, values, preferences, transaction histories and more. Voxeo makes it easier to create and update personalized dialogs, enabling enhanced inbound interactions, proactive outbound support and targeted promotions across communication channels.
Optimize performance with cross-channel analytics
Continually adapt and refine your applications to identify opportunities and quickly resolve issues. Voxeo delivers actionable cross-channel analytics and more than 60 pre-defined, customizable reports covering the areas of administration and maintenance, application development and tuning, as well as business and caller analysis.
Deploy on your terms with the Voxeo Triple Cloud Voxeo provides complete flexibility to meet your specific business needs today and protect your investment for the long term. Take advantage of our global cloud infrastructure, deploy in a private cloud on your premise or in a managed services environment, or implement a hybrid cloud for unique efficiencies around bursting and failover. Companies around the world are using Voxeo’s Triple Cloud to balance conflicting business requirements, enhance communications and simplify migration to a multi-channel strategy that serves and engages today’s mobile customer.
Our experience is your advantage
Hundreds of thousands of applications have been deployed on Voxeo solutions. Our global cloud is the largest hosted multi-channel communications platform in the world, with 90,000 ports spanning 6 data centers in North America, Europe and Asia. Voxeo Customer Obsession Teams are aligned to support your needs, exceed your expectations, and rapidly mobilize to apply the experience gained from working with thousands of customers, partners and developers.
Freedom to build great communication apps
Everything Voxeo offers is openly available for you to try. Sign up for the Evolution Developer Portal and get started for free. You don’t have to sign an NDA. You don’t have to talk to a sales person if you don’t want to. If you need tech support, we’re available 24x7 to help. Get started today at www.voxeo.com/free
Gartner Marketscope 2012: http://www.gartner.com/technology/reprints.do?id=1-1BRDFBF&ct=120817&st=sg
A Frost & Sullivan Executive Summary: Balancing the Customer Experience in a Mobile World: http://www.voxeo.com/pdf/FS-ExecSummary-TMobile.pdf
The Power of Personalization: Optimizing Customer Self-Service for Increased Loyalty and Cost Savings:http://www.voxeo.com/pdf/Personalization_Whitepaper_June12.pdf
5 Steps to Serving Customers in a Mobile World: http://voxeo.com/wp-content/uploads/2012/12/Voxeo-5Steps-MobileCustomers-March2012.pdf
Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions: http://voxeo.com/wp-content/uploads/2012/12/Unified-Self-Service-121712.pdf
Don't be Left Behind: Build a Mobile Customer Service Strategy for 2013 and Beyond: http://voxeo.com/wp-content/uploads/2013/01/ICMI-MobileSurvey-Whitepaper.pdf
5 Ways to Scale Your Twitter Support: http://blogs.voxeo.com/voxeotalks/files/2012/10/5_ways_twitter_whitepaper_final.pdf
Social Media and the Customer Experience: http://blogs.voxeo.com/files/2013/02/Social-Media-Cust-Exp-010213.pdf
9 Critical Capabilities to Demand from your IVR Cloud Hosting Provider: http://voxeo.com/wp-content/uploads/2012/12/9-Critical-Capabilities-Cloud-Hosting-121112.pdf
Mobile Native or Mobile Web? What's the Best Choice for Your Customer Service App? http://www.speechtechmag.com/BuyersGuide/Voxeo---An-Aspect-Company-2605.aspx