Speech Technology Magazine

Speech Technology Industry Buyer's Guide
Aspect Software, Inc.
300 Apollo Drive

Chelmsford MA 01824
USA

PH: 978-250-7900
FAX: 978-244-7410
Visit their Web site: www.aspect.com
Profile

About Aspect

Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com. 

Helpful Links: 

Customer Experience Boot Camp: Basic Training for Superior Omni-Channel Consumer Engagement   

Aspect Zipwire Concierge Contact Center Video Case Study  

Maintaining Customer Experience Continuity: From Self-Service to Agent-Assisted, Hands-On Dialogues  

TeleTech Video Case Study   

Interactive Text Response: The Key to Re-Imagining Customer Self-Service     

 

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This company is listed in the following categories:
Analytics
Auto Attendant Solutions
Carrier/Service Provider
Customer Interaction Technologies
Customer Self Service
Intelligent Agents
Managed Services
Mobile Solutions
Natural Language
Omnichannel Technology
Platform Providers/Hosting
Proactive Engagement
Professional Services/Consulting
Speaker Identification and Authentication
Speaker Verification/Biometrics
Speech Recognition
Speech Solution Integration
Visual IVR
Workforce Optimization Solutions
Articles Mentioned

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Cover Story, Posted 01 Aug 2016 - Fall 2016 Issue Issue

The 2016 Speech Industry Star Performers: Amazon

Cover Story, Posted 01 Aug 2016 - Fall 2016 Issue Issue

The 2016 Speech Industry Star Performers: Aspect

Cover Story, Posted 01 Aug 2016 - Fall 2016 Issue Issue

IVRs Get Set for the Omnichannel Challenge

Enterprises are making progress toward getting different channels to fit together, but a lot more work remains
Feature, Posted 14 Jun 2016 - Summer 2016 Issue Issue

Aspect Emerges from Debt Restructuring

Completion facilitates growth, product innovation, and ongoing pivot toward becoming a provider of cloud-based contact center, self-service, and workforce optimization solutions.
Speech Technology Digest, Posted 30 May 2016
... Read More Articles Mentioned