Speech Technology Magazine

Voxeo, an Aspect company, helps businesses improve customer service while lowering costs. Our multi-channel communications platform enables personalized self-service, proactive outbound customer care and seamless handoff to an agent when assistance is needed.. We offer inbound and outbound IVR, mobile, web and social interactions. Voxeo’s “design once, deploy anywhere” solution minimizes the cost and complexity of migration to a multi-channel contact center and Unified Customer Experience.

Catch us on Twitter: @voxeo

Gartner Marketscope 2013: http://imagesrv.gartner.com/media-products/pdf/aspect/aspect_issue1.pdf

A Frost & Sullivan Executive Summary: Balancing the Customer Experience in a Mobile World: http://www.voxeo.com/pdf/FS-ExecSummary-TMobile.pdf

The Power of Personalization: Optimizing Customer Self-Service for Increased Loyalty and Cost Savings:http://www.voxeo.com/pdf/Personalization_Whitepaper_June12.pdf

5 Steps to Serving Customers in a Mobile World: http://voxeo.com/wp-content/uploads/2012/12/Voxeo-5Steps-MobileCustomers-March2012.pdf

Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions: http://voxeo.com/wp-content/uploads/2012/12/Unified-Self-Service-121712.pdf

Don't be Left Behind: Build a Mobile Customer Service Strategy for 2013 and Beyond: http://voxeo.com/wp-content/uploads/2013/01/ICMI-MobileSurvey-Whitepaper.pdf

5 Ways to Scale Your Twitter Support: http://blogs.voxeo.com/voxeotalks/files/2012/10/5_ways_twitter_whitepaper_final.pdf

Social Media and the Customer Experience: http://blogs.voxeo.com/files/2013/02/Social-Media-Cust-Exp-010213.pdf 

 
9 Critical Capabilities to Demand from your IVR Cloud Hosting Provider: http://voxeo.com/wp-content/uploads/2012/12/9-Critical-Capabilities-Cloud-Hosting-121112.pdf

Mobile Native or Mobile Web? What's the Best Choice for Your Customer Service App?  http://www.speechtechmag.com/BuyersGuide/Voxeo---An-Aspect-Company-2605.aspx