2325 East Camelback Road, Suite 700
Phoenix AZ 85016
USA
PH: (978) 250 7900
FAX: (602) 954 2294
Contact:
contact@aspect.com
Visit their Web site:
www.aspect.com
With software used by millions of agents every year and supporting billions of consumer interactions around the world, Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. The native cloud customer self-service, contact center interaction management and workforce optimization capabilities are combined with next generation components while leveraging Aspect’s breadth and depth of proven technology. The robust, intuitive and beautifully-designed software, delivered via our cloud, private cloud and on-premises, provides everything needed to delight consumers and employees alike.
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The customer experience gets a boost when service systems work as one
Feature,
Posted 04 Jun 2018
- Spring 2018 Issue
Want to understand what is happening with speech application development platforms? Then take a close look at smartphone application stores.
Feature,
Posted 16 Apr 2018
- Winter 2018 Issue
Voice is becoming a common interface in the workplace as well as in the home. Business applications haven't been as prevalent.
Cover Story,
Posted 19 Mar 2018
- Winter 2018 Issue
As we've done now for the past few years, Speech Technology magazine is again dedicating its first issue of the new year to a preview of what's to come in our small corner of the world. We've highlighted the six technology areas where we see the most impact: speech engine, speech analytics, voice biometrics, virtual assistants, speech developer platforms, and assistive technologies.
Editor's Letter,
Posted 09 Feb 2018
- Winter 2018 Issue
Chatbots and IVAs get all the ink, but RPA applications are vital to a smooth contact center operation
Voice Value,
Posted 10 Nov 2017
- Winter 2017 Issue