Speech Technology Magazine

Speech Technology Industry Buyer's Guide
189 S. Orange Avenue Or
10th Floor
Orlando FL 32801

PH: 407-418-1800
Contact: solutions@voxeo.com
Visit their Web site: www.voxeo.com

Voxeo, an Aspect company, helps businesses improve customer service while lowering costs. Our multi-channel communications platform enables personalized self-service, proactive outbound customer care and seamless handoff to an agent when assistance is needed.. We offer inbound and outbound IVR, mobile, web and social interactions. Voxeo’s “design once, deploy anywhere” solution minimizes the cost and complexity of migration to a multi-channel contact center and Unified Customer Experience.

Catch us on Twitter: @voxeo

Gartner Marketscope 2013http://imagesrv.gartner.com/media-products/pdf/aspect/aspect_issue1.pdf

A Frost & Sullivan Executive Summary: Balancing the Customer Experience in a Mobile Worldhttp://www.voxeo.com/pdf/FS-ExecSummary-TMobile.pdf

The Power of Personalization: Optimizing Customer Self-Service for Increased Loyalty and Cost Savings:http://www.voxeo.com/pdf/Personalization_Whitepaper_June12.pdf

5 Steps to Serving Customers in a Mobile World: http://voxeo.com/wp-content/uploads/2012/12/Voxeo-5Steps-MobileCustomers-March2012.pdf

Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions: http://voxeo.com/wp-content/uploads/2012/12/Unified-Self-Service-121712.pdf

Don't be Left Behind: Build a Mobile Customer Service Strategy for 2013 and Beyond: http://voxeo.com/wp-content/uploads/2013/01/ICMI-MobileSurvey-Whitepaper.pdf

5 Ways to Scale Your Twitter Support: http://blogs.voxeo.com/voxeotalks/files/2012/10/5_ways_twitter_whitepaper_final.pdf

Social Media and the Customer Experience: http://blogs.voxeo.com/files/2013/02/Social-Media-Cust-Exp-010213.pdf 

9 Critical Capabilities to Demand from your IVR Cloud Hosting Provider: http://voxeo.com/wp-content/uploads/2012/12/9-Critical-Capabilities-Cloud-Hosting-121112.pdf

Mobile Native or Mobile Web? What's the Best Choice for Your Customer Service App?  http://www.speechtechmag.com/BuyersGuide/Voxeo---An-Aspect-Company-2605.aspx


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Articles Mentioned

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Remembering Scott McGlashan

May 4, 1963-February 12, 2014
Standards, Posted 30 Apr 2014 - Summer 2014 Issue

Nu Echo Releases Rivr, a VoiceXML Dialogue Engine

Rivr is an application framework that enables Java developers to easily create enterprise-grade VoiceXML applications.
Speech Technology Digest, Posted 25 Feb 2014