Speech Technology Magazine

Speech Technology Industry Buyer's Guide
Aspect Software, Inc.
300 Apollo Drive

Chelmsford MA 01824

PH: 978-250-7900
FAX: 978-244-7410
Visit their Web site: www.aspect.com

About Aspect

Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction managementworkforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com

Helpful Links: 

Customer Experience Boot Camp: Basic Training for Superior Omni-Channel Consumer Engagement   

Aspect Zipwire Concierge Contact Center Video Case Study  

Maintaining Customer Experience Continuity: From Self-Service to Agent-Assisted, Hands-On Dialogues  

TeleTech Video Case Study   

Interactive Text Response: The Key to Re-Imagining Customer Self-Service     


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Articles Mentioned

Aspect Partners with Tripudio Telecom

Tripudio integrates Aspect's Zipwire cloud contact center service to its core network platform.
Speech Technology Digest, Posted 29 Dec 2015

Plum Voice Earns HIPAA Compliance

Healthcare organizations can now leverage Plum's communications technology through its Plum Development Environment for Voice (DEV).
Speech Technology Digest, Posted 13 Nov 2015

Ranstad Technologies to Deploy Aspect Contact Center Solutions

Ranstad will leverage Aspect's unified IP contact center solution.
Speech Technology Digest, Posted 07 Jul 2015