Speech Technology Magazine

 

Speech Technology Industry Buyer's Guide
Aspect Software, Inc.

2325 East Camelback Road, Suite 700
Phoenix AZ 85016
USA

PH: (978) 250 7900
FAX: (602) 954 2294
Contact: contact@aspect.com
Visit their Web site: www.aspect.com
Profile

Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction managementworkforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com.

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Articles Mentioned

Robotic Process Automation Reduces Human Grunt Work

Chatbots and IVAs get all the ink, but RPA applications are vital to a smooth contact center operation
Industry View, Posted 10 Nov 2017 - Winter 2017 Issue

Speech Solutions Can Translate into Better Medical Care

Speech translation technology can help non-native-speaker and hearing-impaired patients navigate the medical experience
In Other Words, Posted 10 Nov 2017 - Winter 2017 Issue

Speech: The Solution for ‘What’ Ails You

The benefits of speech extend through every step of the medical process, from making appointments to receiving diagnoses
Editor's Letter, Posted 10 Nov 2017 - Winter 2017 Issue

Companies Learn Slowly from IVR Mistakes

Prompts that leave customers screaming rather than satisfied are still too common
Feature, Posted 10 Nov 2017 - Winter 2017 Issue

Virtual Assistants Make Speech Technology Relevant Worldwide

Customers everywhere are growing increasingly comfortable talking to IVAs
Voice Value, Posted 24 Apr 2017 - Summer 2017 Issue