Speech Technology Magazine

Category: Packaged Applications

ZOOM 5.3 Offers Call Recording and Advanced Speech Analytics

ZOOM Quality Management Suite includes improvements in security and speech analytics and integration with a third-party recording applications. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 19 Aug 2014

Interactive Intelligence Signs Partnership with West

West becomes a member of Interactive Intelligence's Elite Partner program.
Speech Technology Digest, Posted 10 Jun 2014

AVST Named an NACR Preferred Partner

NACR and AVST team up to deliver interoperable unified communications solutions.
Speech Technology Digest, Posted 03 Jun 2014

Mitel Launches Cloud-Based MiContact Center Live Service

Mitel's MiContact Center Live offers WebRTC and social media support via a cloud model.
Speech Technology Digest, Posted 05 May 2014

CorvisaCloud Delivers Contact Center Flexibility with Voice and SMS Platform

The CorvisaOne platform allows developers to build voice and SMS apps from scratch or leverage and customize a la carte components of the CorvisaOne product suite, such as phone extensions, call queues, or lead management features. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 22 Apr 2014

Uptivity Partners with New Leaf Service Contracts

Service protection plan provider New Leaf will leverage Uptivity's workforce optimization solutions to improve the customer experience.
Speech Technology Digest, Posted 14 Apr 2014

TELUS Selects Enghouse Interactive to Support Cloud Contact Centers in Canada

TELUS will leverage Enghouse Contact Center: Service Provider platform to offer contact center in the cloud.
Speech Technology Digest, Posted 07 Apr 2014

Aspect Partners with LiveVox

The providers of contact center solutions forge a strategic alliance for SaaS, PaaS, and cloud solutions.
Speech Technology Digest, Posted 25 Mar 2014

AudioCodes Releases Cloud-Based One Voice for Enterprise Mobility

AudioCodes launches an enterprise mobility solution suite for employee mobility, roaming, and speech-enabled directory search and dialing.
Speech Technology Digest, Posted 26 Feb 2014

IBM's Watson Brings Cognitive Computing to Customer Engagement

While the technology is still new, early developments are piquing interest in its future potential.
Feature, Posted 10 Feb 2014

Nuance Introduces Clinic 360 Suite for Medical Documentation

Clinic 360 integrates speech recognition and transcription to drive improved medical workflows.
Speech Technology News Features, Posted 07 Oct 2013

How Much Protection Does Software Really Need?

The unique nature of software patents makes the question a complicated one.
Voice Value, Posted 12 Aug 2013

Avaya Expands DevConnect Select Product Program

New technology partners and solutions added to an already long list.
Speech Technology Digest, Posted 06 Feb 2013

Nuance Rolls Out Dragon Apps in Turkey

Launch marks 34th country in which apps are available
Speech Technology Digest, Posted 01 Jun 2012

Avaya Unveils “Collaborative Cloud” Strategy and Solutions

Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services.
Speech Technology News Features, Posted 28 Mar 2012

Aspect Inks a UC Distribution Deal with Dell

Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers.
Speech Technology News Features, Posted 24 Feb 2012

Spoken Communications Partners with Varolii

The partnership will extend solutions across inbound and outbound contacts.
Speech Technology Digest, Posted 21 Feb 2012

Infracast Uses Voxeo's Cloud-Based Services for Outbound Messaging

Companies extend partnership to incorporate EMX technology.
Speech Technology Digest, Posted 19 Jan 2012

Intelliverse Launches Cloud Communications Solutions for Retail Electric Providers

Cloud-based voice applications optimize operations and deliver exceptional, cost-effective services and improved customer experience
Speech Technology Digest, Posted 29 Nov 2011

Interactive Intelligence to Launch Cloud-based Communications Trial Program

"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
Speech Technology News Features, Posted 17 Oct 2011

Alcatel-Lucent Unveils a New Strategy for Genesys

Genesys Mobile Customer Engagement Strategy evolves companies from transactional, service-only apps to mobile customer conversations.
Speech Technology News Features, Posted 24 Aug 2011

The 2011 Market Leaders

Cover Story, Posted 01 Jul 2011

The 2011 Implementation Awards

Feature, Posted 01 Jul 2011

Irrationally Held Truths Take a Toll

When organizations make assumptions about customers, rather than collect real data, self-service applications suffer
Interact, Posted 01 Jul 2011

Interactive Intelligence Releases Customer Interaction Center 4.0

Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model.
Speech Technology News Features, Posted 13 Jun 2011

Nuance Launches Complete Care Multichannel Solutions

Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care
Speech Technology News Features, Posted 06 Jun 2011

T-Mobile Netherlands Selects Voxeo for Self-Service Portal

The telecom carrier has deployed Voxeo's VoiceObjects technology to deliver personalized self-service.
Speech Technology Digest, Posted 11 May 2011

UC Implementation Doubles Year over Year

A new CDW poll finds business embracing unified communications and that cloud-based solutions speed implementation and cut costs.
Speech Technology Digest, Posted 04 Apr 2011

Nuance Takes Natural Language on the Fast Track

New Call Steering Fast Start offering cuts the cost and time to deploy a natural language interface in half.
Speech Technology News Features, Posted 30 Mar 2011

SpeechCycle Launches SmartCare Mobile

The voice-enabled solution is the first customer care solution developed specifically for the smartphone.
Speech Technology News Features, Posted 21 Mar 2011

Workforce Optimization Gets Optimized

DMG research shows innovation and growth to continue in the WFO market through 2013.
Speech Technology News Features, Posted 10 Mar 2011

Vocollect Unveils Next Generation Vocollect Voice Solution

The new solution is said to improve productivity and accuracy and reduce total cost of ownership across most workflows.
Speech Technology Digest, Posted 09 Feb 2011

Western & Southern Financial Reduces Operational Costs with Interactive Intelligence Communications Software

Financial services company deploys all-in-one IP communications software suite from Interactive Intelligence to support its 5,000 employees across 185 offices.
Speech Technology Digest, Posted 23 Nov 2010

RightNow Introduces Voice Experience ManagerListen to this article in TTS, powered by Loquendo

RightNow's new Voice Experience Manager and communications-enabled desktop for Cisco and Avaya deliver highly personalized, branded phone interactions.
Speech Technology News Features, Posted 19 Nov 2010

Interactive Intelligence Offers Support for Microsoft Lync Server 2010

Solution designed to streamline communications for contact center agents and business users.
Speech Technology Digest, Posted 18 Nov 2010

Five9 Announces Cloud Computing Platform for Call Centers, Version 2

New version of industry-first cloud computing platform for call centers includes additional APIs and advanced integration capabilities.
Speech Technology Digest, Posted 17 Nov 2010

VoiceCloud Releases Telephone App Suite

New VCX Platform features mailbox options, multiple numbers, conference calling, voicemail-to-text transcription, and more.
Speech Technology Digest, Posted 05 Nov 2010

An Angel on the GoListen to this article in TTS, powered by Loquendo

The new Angel Mobile solution will be offered with the Angel 4 Platform.
Speech Technology News Features, Posted 01 Nov 2010

CosmoCom Contact Center Technology Serves Israeli Municipalities

Israeli outsourcer Milgam uses Virtual Call Center to improve collections for utilities and local authorities.
Speech Technology Digest, Posted 19 Oct 2010

8x8 Partners With Polycom

The deal brings Polycom's IP telephony and unified communications solutions to 8x8 Virtual Office Hosted VoIP subscribers.
Speech Technology Digest, Posted 14 Oct 2010

FurstPerson Releases Interactive Hiring SimulationListen to this article in TTS, powered by Loquendo

CC Audition Talk & Note helps contact centers meet hiring challenges by using speech to screen job applicants.
Speech Technology News Features, Posted 05 Oct 2010

Convergys Channel Partner IP Integration Wins NHS Professionals Contract

Convergys voice solutions will be installed at the hospital trust.
Speech Technology Digest, Posted 23 Sep 2010

inContact Expands Cloud-Based Call Center Portfolio

The product includes new predictive dialer, quality monitoring, and screen recording solutions.
Speech Technology Digest, Posted 21 Sep 2010

Syntellect Launches Communications Portal 8.0

The latest release of Syntellect Communications Portal improves critical business reporting capabilities and brings integration with Syntellect CIM.
Speech Technology Digest, Posted 16 Sep 2010

Ifbyphone Offers a 3.2 Version of Its Customer Interaction Software

The company hopes to serve more midmarket customers.
Speech Technology News Features, Posted 08 Sep 2010

TCN Releases SoftPhone for Call Centers

TCN's offers a full Virtual Call Center suite of products without the need to purchase a phone or engage a telco provider
Speech Technology Digest, Posted 02 Sep 2010

Ifbyphone Provides New Call Tracking Capabilities

New SourceTrak suite of solutions includes call routing, call recording, voice dialogues, and more.
Speech Technology Digest, Posted 01 Sep 2010

Zeacom Releases New Unified Communications Solution

New functionality includes chat, virtual assistant, contact center snapshot, and greater integration with Microsoft Office and Exchange Server products.
Speech Technology Digest, Posted 18 Aug 2010

West Interactive Acquires TuVoxListen to this article in TTS, powered by Loquendo

The deal increases West's speech applications and professional services expertise.
Speech Technology News Features, Posted 22 Jul 2010

Avaya Launches Next-Generation Customer Service and Collaboration Applications

Avaya Aura Communications Platform powers new applications and redefines the economics of real-time businesses communications and collaboration.
Speech Technology News Features, Posted 20 Jul 2010

St. John's Hospital Selects Amcom's Smartphone Messaging Solution

Integration to existing hospital contact center applications, such as operator consoles and Web-based on-call scheduling, is expected to improve staff messaging facilitywide.
Speech Technology Digest, Posted 14 Jul 2010

NEC Adds Advanced Unified Messaging with Speech Recognition

NEC gives employees a personal assistant and access to speech recognition applications for on-the-go messaging.
Speech Technology Digest, Posted 08 Jul 2010

IVR Technology Group Expands Services to Include SMS/Text Messaging

Along with expanding its hosted interactive solutions, the company launches new mobile marketing Web site.
Speech Technology Digest, Posted 07 Jul 2010

HP and Avaya Collaborate to Advance UC Solutions

The two firms bring solutions together in one suite for enterprise customers.
Speech Technology News Features, Posted 29 Jun 2010

Qwest Partners with Angel.com to Provide Cloud-Based IVR Services

IQ OnDemand application also interfaces with CRM systems.
Speech Technology News Features, Posted 28 Jun 2010

Metaswitch Enhances Unified Messaging Portfolio with Voicemail-to-TextListen to this article in TTS, powered by Loquendo

New partnership with Nuance enables a fully integrated, multiscreen, multilingual voicemail experience.
Speech Technology News Features, Posted 22 Jun 2010

Plum Voice Releases QuickFuse, a Cloud-Based Platform to Create Voice Applications

QuickFuse eliminates the need for coding, creating a truly accessible voice application solution.
Speech Technology Digest, Posted 22 Jun 2010

Voxeo Launches Free International Developer Program

New services include SMS and voice phone numbers in 40 countries plus speech recognition and synthesis in more than 20 languages.
Speech Technology Digest, Posted 26 May 2010

West to Acquire Holly ConnectsListen to this article in TTS, powered by Loquendo

The purchase aims to create a single source for premium hosted and on-premises IVR deployment options.
Speech Technology News Features, Posted 14 May 2010

Loquendo Speech Technologies Certified Interoperable with Huawei Voice Platform

Loquendo's MRCP Server is interoperable with the UAP 8100 platform from telecommunications provider Huawei.
Speech Technology Digest, Posted 13 May 2010

SpeechCycle Launches Rich Phone Application PlatformListen to this article in TTS, powered by Loquendo

Contact center solution enables multichannel customer interactions with consistent end-to-end user experience.
Speech Technology News Features, Posted 06 May 2010

CallCopy Strikes Up a Deal in New Zealand

CallCopy and Connector Systems partner to bring workforce optimization solution to New Zealand; deal extends CallCopy's channel program.
Speech Technology Digest, Posted 28 Apr 2010

Speech Recognition Capabilities Added to the DiaStar Server

Dialogic and LumenVox team up to bring the LumenVox ASR solution to Asterisk developers building voice and video applications with the DiaStar Server.
Speech Technology Digest, Posted 21 Apr 2010

Ringio Launches New Cloud-Based Rich Calling Service for SMBs

The solution integrates CRM and intelligent routing to give users a history of interactions with callers.
Speech Technology Digest, Posted 19 Apr 2010

CSC Launches Unified Communications as a ServiceListen to this article in TTS, powered by Loquendo

Cisco's Collaboration Portfolio provides turnkey managed service for global enterprises.
Speech Technology News Features, Posted 16 Apr 2010

Powerful SIP Stack, HMP Elements, Now Featured in Voice Elements Platform

VoIP-based automated telephone apps can be quickly deployed using Microsoft .NET languages.
Speech Technology Digest, Posted 14 Apr 2010

Chordiant Enhances Outbound Communication Across Customer Experience Solutions

New addition to the Cx Solutions Suite enables more personalized customer engagements to multiply customer lifetime value.
Speech Technology Digest, Posted 07 Apr 2010

IVR Technology Group Announces iCAN Services

iCAN is a feature-rich, streamlined approach to automated telephony services that allows clients to set up applications with little or no set up fees and quick turnaround.
Speech Technology Digest, Posted 06 Apr 2010

Angel.com Merges Business Intelligence with IVR TechnologiesListen to this article in TTS, powered by Loquendo

New Caller First Analytics provides call data and application performance reporting to improve customer experiences and business results.
Speech Technology News Features, Posted 05 Apr 2010

West to Bolster UC Offering with Acquisition of SKT Business Communication Solutions

The deal adds professional services to guide customers through their unified communications transition.
Speech Technology News Features, Posted 23 Mar 2010

Calabrio Unveils Software-Based Contact Center Suite in Web 2.0 Framework

Also new Calabrio Speech Analytics identifies customer service issues, detects trends, and improves agent performance.
Speech Technology Digest, Posted 23 Mar 2010

Cloudvox Boosts Platform With New Options

Pay-as-you-go pricing, worldwide phone numbers, and conference call API round out the offerings.
Speech Technology Digest, Posted 17 Mar 2010

Plum Voice Partners with Tyler Technologies to Provide Its VoiceXML IVR Platform

Plum Voice's IVR technology will enhance the account management functionality of Tyler's citizen-facing application designed for local governments and municipalities.
Speech Technology Digest, Posted 16 Mar 2010

Convergys Forms Alliance with Sonda in Mexico

The alliance will provide customer experience-enhancing relationship management solutions to the Mexican market.
Speech Technology Digest, Posted 09 Mar 2010

Rady Children’s Hospital Selects Amcom Software for Unified Communications

Unified communications solutions will link once-disparate contact center operations, on-call scheduling, and staff messaging.
Speech Technology Digest, Posted 09 Mar 2010

Vendor Deep Dive: Ribbit

Changing the Game: Ribbit enables quantum leaps in productivity.
Feature, Posted 08 Mar 2010

Newfound Communications Launches New VXML Dialer 3.0

Solution is capable of supporting millions of outbound calls per day.
Speech Technology Digest, Posted 02 Mar 2010

Loquendo Speech Technologies Certified Interoperable with Genesys Voice Platform 8

The speech vendor also has joined Microsoft's Windows Embedded Partners Program.
Speech Technology Digest, Posted 02 Mar 2010

Convergys Launches Intervoice Voice Portal 6.5

New IVP version promises to deliver intelligent self-service and multimodal, visual IVR support.
Speech Technology Digest, Posted 17 Feb 2010

Voxeo and Telenet Partner to Deliver Contact Center Solutions

Telenet contact center solutions are immediately available as on-premises software or hosted software as a service using Voxeo's Prophecy and VoiceObjects platforms.
Speech Technology Digest, Posted 10 Feb 2010

Voxeo Partners with Four Key Voice Biometrics Providers

Voxeo delivers voice verification, with major vendors providing solutions for every need.
Speech Technology News Features, Posted 09 Feb 2010

Internet Brands Selects Five9 to Drive Customer Service

Web site operator's customer service operation based on Five9 On-Demand Call Center Software supports CarsDirect.com and other automotive consumer research sites.
Speech Technology Digest, Posted 19 Jan 2010

W3C Tackles Emotion and Multimodality

New working drafts of standards are released by the Multimodal Interaction Working Group.
FYI, Posted 10 Jan 2010

Digium and Aumtech Certify a Multi-Language Speech Recognition Server Solution with Asterisk

Solution improves customer satisfaction for as little as one-fiftieth of the cost of competitive high-end automated speech recognition (ASR) solutions.
Speech Technology Digest, Posted 07 Jan 2010

Altitude Software and Digium Partner

Joint venture will deliver advanced contact center applications suite over IP communications platform.
Speech Technology Digest, Posted 01 Dec 2009

Ifbyphone Releases Version 3.1 with More Customized ToolsListen to this article in TTS, powered by Loquendo

New features include robust reporting, reseller portal, and API advances.
Speech Technology News Features, Posted 20 Oct 2009

New Unified Messaging App Goes Out for BetaListen to this article in TTS, powered by Loquendo

Rocketvox integrates voice technologies from Ribbit and PhoneTag and provides a single inbox for all types of messages.
Speech Technology News Features, Posted 16 Oct 2009

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Speech Technology Digest, Posted 28 Aug 2009

Ifbyphone SIPs from the Font of Lower PricesListen to this article in TTS, powered by Loquendo

The company promises carriers more for less with a new sales model.
Speech Technology News Features, Posted 20 Apr 2009

Nortel Releases Enterprise Contact Center Solutions

Business processes blend with communications to boost revenue, decrease costs, and enhance customer satisfaction.
Speech Technology Digest, Posted 27 Mar 2009

TuVox Offers New Deal for Speech Application OwnershipListen to this article in TTS, powered by Loquendo

An accelerated ROI program aims to help companies invest in speech during tough economic times.
Speech Technology News Features, Posted 18 Mar 2009

AppTek Launches Hybrid Machine Translation SoftwareListen to this article in TTS, powered by Loquendo

The solution provides advances in translation software via a combination of statistical and rule-based methodologies.
Speech Technology News Features, Posted 02 Mar 2009

Loquendo Releases New Versions of Speech Engine, SDK, TTSListen to this article in TTS, powered by Loquendo

The new releases offer additional features and aim to give designers more control.
Speech Technology News Features, Posted 25 Feb 2009

Comverse Introduces Unified Communications for Enterprise Customers

Businesses to benefit from seamless interaction between desktop and mobile applications
Speech Technology Digest, Posted 17 Feb 2009

Interactive Intelligence Introduces Packaged, Fixed-Price Services

New packages are designed to improve service consistency and quality, reduce deployment time, and provide "no-surprises" pricing structure.
Speech Technology Digest, Posted 05 Feb 2009

Angel.com Phone-Enables SugarCRM with Hosted IVRListen to this article in TTS, powered by Loquendo

With Angel.com's SugarCRM Connector Solutions Suite, SugarCRM users can access, collect, and update customer information via the phone.
Speech Technology News Features, Posted 02 Feb 2009

Voxeo Pumps Up VoiceObjects with Release of Version 7.4Listen to this article in TTS, powered by Loquendo

Recently, VoiceObjects announced the release of VoiceObjects 7.4, the latest version of the 7.0 suite that first launched in the spring of 2007.
Speech Technology News Features, Posted 29 Jan 2009

Eureka! Finds a New PartnerListen to this article in TTS, powered by Loquendo

VAR to resell CallMiner solution as part of a package with other contact center technologies from Verint.
Speech Technology News Features, Posted 22 Jan 2009

PSC Launches Automated Patient Communication SolutionsListen to this article in TTS, powered by Loquendo

CALLERExpress provides on-demand voice applications for healthcare providers and their patients.
Speech Technology News Features, Posted 07 Jan 2009

Gartner Names Contact Center Leaders

Alcatel-Lucent, Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel share Gartner's Leaders Quadrant spots.
Speech Technology News Features, Posted 12 Dec 2008

Voxeo Acquires VoiceObjects

Voice platform provider expands solutions for enterprise and mobile carriers and extends its European footprint
FYI, Posted 09 Dec 2008

Siemens and Telephonetics VIP Extend Voice Automation Partnership

Companies expand their public-sector partnership to provide voice automation solutions to the enterprise sector.
Speech Technology Digest, Posted 21 Nov 2008

Avaya Announces Unified Communications All Inclusive

Single, flexible package consolidates Avaya Communication Manager, desktop and mobility communications tools for little to no additional cost.
Speech Technology News Features, Posted 13 Nov 2008

Avaya Announces 0%, Zero Barriers Financing

Options promise to help enterprises add communications capabilities for long-term growth amid economic turmoil.
Speech Technology Digest, Posted 12 Nov 2008

TuVox Guarantees Success for Its Apps

Unprecedented program assures customers of a return on investment with a clear performance guarantee.
Speech Technology Digest, Posted 31 Oct 2008

Enghouse to Acquire Envox Worldwide for $14 Million

Acquisition brings Syntellect and Envox together, strengthening their global reach, distribution channels, market focus, and technology portfolio.
Speech Technology News Features, Posted 21 Oct 2008

CallCopy Extends Reseller PartnershipsListen to this article in TTS, powered by Loquendo

CallCopy today introduced updates to its channel program aimed at making it more profitable for resellers to offer Call Copy's contact center solutions to customers.
Speech Technology News Features, Posted 17 Oct 2008

Columbia Bank Chooses Contact Solutions For Shared IVR ServicesListen to this article in TTS, powered by Loquendo

Financial services firm moves from a self-hosting to a shared IVR system.
Speech Technology News Features, Posted 06 Oct 2008

Adobe and Autonomy Launch Creative Use of Speech

Autonomy's speech analytics solutions will be incorporated into Adobe Create Suite 4 to make searching and indexing audio clips faster and easier.
Speech Technology News Features, Posted 23 Sep 2008

Speech Helped Hurricane EvacueesListen to this article in TTS, powered by Loquendo

Speech solutions helped travel and hospitality companies to manage unplanned call volume spikes as thousands of people evacuated from hurricanes' paths.
Speech Technology News Features, Posted 18 Sep 2008

Microsoft Puts Exchange Server Out for Free Trial

Microsoft announced in mid-April a free hosted trial for business customers to experience its Exchange Server 2007, one of the key components of its unified communications offerings that are due for release later this year.
FYI, Posted 01 Jun 2007

Cisco Will Acquire WebEx

Cisco announced March 15 that it will acquire WebEx, a market leader in on-demand collaboration, networking, and conferencing solutions, for $3.2 billion.
FYI, Posted 01 May 2007

Jim Caldwell, Director of WebSphere Infrastructure Product Management, IBM

Speech Technology Magazine sat down with Jim Caldwell to discuss his new role and the changes occurring with speech inside and outside of IBM.
Q & A, Posted 07 Aug 2006
Companies: Packaged Applications
Agilingua LLC
All Worldly Voices
Inference Solutions
LumenVox
NICE Systems, Inc.
Voxeo