Category: Packaged Applications
New technology partners and solutions added to an already long list.
Industry News,
Posted 06 Feb 2013
Launch marks 34th country in which apps are available
Industry News,
Posted 01 Jun 2012
Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services.
News Feature,
Posted 28 Mar 2012
Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers.
News Feature,
Posted 24 Feb 2012
The partnership will extend solutions across inbound and outbound contacts.
Industry News,
Posted 21 Feb 2012
Companies extend partnership to incorporate EMX technology.
Industry News,
Posted 19 Jan 2012
Cloud-based voice applications optimize operations and deliver exceptional, cost-effective services and improved customer experience
Industry News,
Posted 29 Nov 2011
"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
News Feature,
Posted 17 Oct 2011
Genesys Mobile Customer Engagement Strategy evolves companies from transactional, service-only apps to mobile customer conversations.
News Feature,
Posted 24 Aug 2011
Cover Story,
Posted 01 Jul 2011
Feature,
Posted 01 Jul 2011
When organizations make assumptions about customers, rather than collect real data, self-service applications suffer
Interact,
Posted 01 Jul 2011
Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model.
News Feature,
Posted 13 Jun 2011
Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care
News Feature,
Posted 06 Jun 2011
The telecom carrier has deployed Voxeo's VoiceObjects technology to deliver personalized self-service.
Industry News,
Posted 11 May 2011
A new CDW poll finds business embracing unified communications and that cloud-based solutions speed implementation and cut costs.
Industry News,
Posted 04 Apr 2011
New Call Steering Fast Start offering cuts the cost and time to deploy a natural language interface in half.
News Feature,
Posted 30 Mar 2011
The voice-enabled solution is the first customer care solution developed specifically for the smartphone.
News Feature,
Posted 21 Mar 2011
DMG research shows innovation and growth to continue in the WFO market through 2013.
News Feature,
Posted 10 Mar 2011
The new solution is said to improve productivity and accuracy and reduce total cost of ownership across most workflows.
Industry News,
Posted 09 Feb 2011
Financial services company deploys all-in-one IP communications software suite from Interactive Intelligence to support its 5,000 employees across 185 offices.
Industry News,
Posted 23 Nov 2010
RightNow's new Voice Experience Manager and communications-enabled desktop for Cisco and Avaya deliver highly personalized, branded phone interactions.
News Feature,
Posted 19 Nov 2010
Solution designed to streamline communications for contact center agents and business users.
Industry News,
Posted 18 Nov 2010
New version of industry-first cloud computing platform for call centers includes additional APIs and advanced integration capabilities.
Industry News,
Posted 17 Nov 2010
New VCX Platform features mailbox options, multiple numbers, conference calling, voicemail-to-text transcription, and more.
Industry News,
Posted 05 Nov 2010
The new Angel Mobile solution will be offered with the Angel 4 Platform.
News Feature,
Posted 01 Nov 2010
Israeli outsourcer Milgam uses Virtual Call Center to improve collections for utilities and local authorities.
Industry News,
Posted 19 Oct 2010
The deal brings Polycom's IP telephony and unified communications solutions to 8x8 Virtual Office Hosted VoIP subscribers.
Industry News,
Posted 14 Oct 2010
CC Audition Talk & Note helps contact centers meet hiring challenges by using speech to screen job applicants.
News Feature,
Posted 05 Oct 2010
Convergys voice solutions will be installed at the hospital trust.
Industry News,
Posted 23 Sep 2010
The product includes new predictive dialer, quality monitoring, and screen recording solutions.
Industry News,
Posted 21 Sep 2010
The latest release of Syntellect Communications Portal improves critical business reporting capabilities and brings integration with Syntellect CIM.
Industry News,
Posted 16 Sep 2010
The company hopes to serve more midmarket customers.
News Feature,
Posted 08 Sep 2010
TCN's offers a full Virtual Call Center suite of products without the need to purchase a phone or engage a telco provider
Industry News,
Posted 02 Sep 2010
New SourceTrak suite of solutions includes call routing, call recording, voice dialogues, and more.
Industry News,
Posted 01 Sep 2010
New functionality includes chat, virtual assistant, contact center snapshot, and greater integration with Microsoft Office and Exchange Server products.
Industry News,
Posted 18 Aug 2010
The deal increases West's speech applications and professional services expertise.
News Feature,
Posted 22 Jul 2010
Avaya Aura Communications Platform powers new applications and redefines the economics of real-time businesses communications and collaboration.
News Feature,
Posted 20 Jul 2010
Integration to existing hospital contact center applications, such as operator consoles and Web-based on-call scheduling, is expected to improve staff messaging facilitywide.
Industry News,
Posted 14 Jul 2010
NEC gives employees a personal assistant and access to speech recognition applications for on-the-go messaging.
Industry News,
Posted 08 Jul 2010
Along with expanding its hosted interactive solutions, the company launches new mobile marketing Web site.
Industry News,
Posted 07 Jul 2010
The two firms bring solutions together in one suite for enterprise customers.
News Feature,
Posted 29 Jun 2010
IQ OnDemand application also interfaces with CRM systems.
News Feature,
Posted 28 Jun 2010
New partnership with Nuance enables a fully integrated, multiscreen, multilingual voicemail experience.
News Feature,
Posted 22 Jun 2010
QuickFuse eliminates the need for coding, creating a truly accessible voice application solution.
Industry News,
Posted 22 Jun 2010
New services include SMS and voice phone numbers in 40 countries plus speech recognition and synthesis in more than 20 languages.
Industry News,
Posted 26 May 2010
The purchase aims to create a single source for premium hosted and on-premises IVR deployment options.
News Feature,
Posted 14 May 2010
Loquendo's MRCP Server is interoperable with the UAP 8100 platform from telecommunications provider Huawei.
Industry News,
Posted 13 May 2010
Contact center solution enables multichannel customer interactions with consistent end-to-end user experience.
News Feature,
Posted 06 May 2010
CallCopy and Connector Systems partner to bring workforce optimization solution to New Zealand; deal extends CallCopy's channel program.
Industry News,
Posted 28 Apr 2010
Dialogic and LumenVox team up to bring the LumenVox ASR solution to Asterisk developers building voice and video applications with the DiaStar Server.
Industry News,
Posted 21 Apr 2010
The solution integrates CRM and intelligent routing to give users a history of interactions with callers.
Industry News,
Posted 19 Apr 2010
Cisco's Collaboration Portfolio provides turnkey managed service for global enterprises.
News Feature,
Posted 16 Apr 2010
VoIP-based automated telephone apps can be quickly deployed using Microsoft .NET languages.
Industry News,
Posted 14 Apr 2010
New addition to the Cx Solutions Suite enables more personalized customer engagements to multiply customer lifetime value.
Industry News,
Posted 07 Apr 2010
iCAN is a feature-rich, streamlined approach to automated telephony services that allows clients to set up applications with little or no set up fees and quick turnaround.
Industry News,
Posted 06 Apr 2010
New Caller First Analytics provides call data and application performance reporting to improve customer experiences and business results.
News Feature,
Posted 05 Apr 2010
The deal adds professional services to guide customers through their unified communications transition.
News Feature,
Posted 23 Mar 2010
Also new Calabrio Speech Analytics identifies customer service issues, detects trends, and improves agent performance.
Industry News,
Posted 23 Mar 2010
Pay-as-you-go pricing, worldwide phone numbers, and conference call API round out the offerings.
Industry News,
Posted 17 Mar 2010
Plum Voice's IVR technology will enhance the account management functionality of Tyler's citizen-facing application designed for local governments and municipalities.
Industry News,
Posted 16 Mar 2010
The alliance will provide customer experience-enhancing relationship management solutions to the Mexican market.
Industry News,
Posted 09 Mar 2010
Unified communications solutions will link once-disparate contact center operations, on-call scheduling, and staff messaging.
Industry News,
Posted 09 Mar 2010
Changing the Game: Ribbit enables quantum leaps in productivity.
Feature,
Posted 08 Mar 2010
Solution is capable of supporting millions of outbound calls per day.
Industry News,
Posted 02 Mar 2010
The speech vendor also has joined Microsoft's Windows Embedded Partners Program.
Industry News,
Posted 02 Mar 2010
New IVP version promises to deliver intelligent self-service and multimodal, visual IVR support.
Industry News,
Posted 17 Feb 2010
Telenet contact center solutions are immediately available as on-premises software or hosted software as a service using Voxeo's Prophecy and VoiceObjects platforms.
Industry News,
Posted 10 Feb 2010
Voxeo delivers voice verification, with major vendors providing solutions for every need.
News Feature,
Posted 09 Feb 2010
Web site operator's customer service operation based on Five9 On-Demand Call Center Software supports CarsDirect.com and other automotive consumer research sites.
Industry News,
Posted 19 Jan 2010
New working drafts of standards are released by the Multimodal Interaction Working Group.
FYI,
Posted 10 Jan 2010
Solution improves customer satisfaction for as little as one-fiftieth of the cost of competitive high-end automated speech recognition (ASR) solutions.
Industry News,
Posted 07 Jan 2010
Joint venture will deliver advanced contact center applications suite over IP communications platform.
Industry News,
Posted 01 Dec 2009
New features include robust reporting, reseller portal, and API advances.
News Feature,
Posted 20 Oct 2009
Rocketvox integrates voice technologies from Ribbit and PhoneTag and provides a single inbox for all types of messages.
News Feature,
Posted 16 Oct 2009
SpeechTEK's first ever European event
Industry News,
Posted 28 Aug 2009
The company promises carriers more for less with a new sales model.
News Feature,
Posted 20 Apr 2009
Business processes blend with communications to boost revenue, decrease costs, and enhance customer satisfaction.
Industry News,
Posted 27 Mar 2009
An accelerated ROI program aims to help companies invest in speech during tough economic times.
News Feature,
Posted 18 Mar 2009
The solution provides advances in translation software via a combination of statistical and rule-based methodologies.
News Feature,
Posted 02 Mar 2009
The new releases offer additional features and aim to give designers more control.
News Feature,
Posted 25 Feb 2009
Businesses to benefit from seamless interaction between desktop and mobile applications
Industry News,
Posted 17 Feb 2009
New packages are designed to improve service consistency and quality, reduce deployment time, and provide "no-surprises" pricing structure.
Industry News,
Posted 05 Feb 2009
With Angel.com's SugarCRM Connector Solutions Suite, SugarCRM users can access, collect, and update customer information via the phone.
News Feature,
Posted 02 Feb 2009
Recently, VoiceObjects announced the release of VoiceObjects 7.4, the latest version of the 7.0 suite that first launched in the spring of 2007.
News Feature,
Posted 29 Jan 2009
VAR to resell CallMiner solution as part of a package with other contact center technologies from Verint.
News Feature,
Posted 22 Jan 2009
CALLERExpress provides on-demand voice applications for healthcare providers and their patients.
News Feature,
Posted 07 Jan 2009
Alcatel-Lucent, Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel share Gartner's Leaders Quadrant spots.
News Feature,
Posted 12 Dec 2008
Voice platform provider expands solutions for enterprise and mobile carriers and extends its European footprint
FYI,
Posted 09 Dec 2008
Companies expand their public-sector partnership to provide voice automation solutions to the enterprise sector.
Industry News,
Posted 21 Nov 2008
Single, flexible package consolidates Avaya Communication Manager, desktop and mobility communications tools for little to no additional cost.
News Feature,
Posted 13 Nov 2008
Options promise to help enterprises add communications capabilities for long-term growth amid economic turmoil.
Industry News,
Posted 12 Nov 2008
Unprecedented program assures customers of a return on investment with a clear performance guarantee.
Industry News,
Posted 31 Oct 2008
Acquisition brings Syntellect and Envox together, strengthening their global reach, distribution channels, market focus, and technology portfolio.
News Feature,
Posted 21 Oct 2008
CallCopy today introduced updates to its channel program aimed at making it more profitable for resellers to offer Call Copy's contact center solutions to customers.
News Feature,
Posted 17 Oct 2008
Financial services firm moves from a self-hosting to a shared IVR system.
News Feature,
Posted 06 Oct 2008
Autonomy's speech analytics solutions will be incorporated into Adobe Create Suite 4 to make searching and indexing audio clips faster and easier.
News Feature,
Posted 23 Sep 2008
Speech solutions helped travel and hospitality companies to manage unplanned call volume spikes as thousands of people evacuated from hurricanes' paths.
News Feature,
Posted 18 Sep 2008
Microsoft announced in mid-April a free hosted trial for business customers to experience its Exchange Server 2007, one of the key components of its unified communications offerings that are due for release later this year.
FYI,
Posted 01 Jun 2007
Cisco announced March 15 that it will acquire WebEx, a market leader in on-demand collaboration, networking, and conferencing solutions, for $3.2 billion.
FYI,
Posted 01 May 2007
Speech Technology Magazine sat down with Jim Caldwell to discuss his new role and the changes occurring with speech inside and outside of IBM.
Q & A,
Posted 07 Aug 2006