Speech Technology Magazine

Category: Speech Solution Integration

Qumu Integrates Nexidia SearchGrid into Its Enterprise Video Platform

Nexidia SearchGrid now comes as a standard part of Qumu's enterprise video management portal and viewer.
Speech Technology Digest, Posted 18 Mar 2014

Honeywell Releases New Version of VoiceCatalyst

Vocollect VoiceCatalyst 2.1 makes it easier to implement voice picking in the warehouse.
Speech Technology News Features, Posted 17 Mar 2014

Aspect Software Releases Workforce Optimization 8.0 and Aspect Mentor

Aspect's WFO 8.0 and Aspect Mentor expand the reach of speech analytics beyond basic call recordings. (Featured on DestinationCRM.com.)
Speech Technology News Features, Posted 14 Mar 2014

WonderVoice Launches Voice-Activated Location Technology

With WonderVoice, users can share their locations to Facebook via voice activation.
Speech Technology Digest, Posted 11 Mar 2014

LumenVox and Teligent Power BT's IVR Solution

LumenVox's Automatic Speech Recognizer is part of the overall system provided by BT and Teligent.
Speech Technology Digest, Posted 06 Mar 2014

Voki Launches Voki Presenter

Voki Presenter is a speech-enabled virtual teaching assistant.
Speech Technology Digest, Posted 03 Mar 2014

AudioCodes Releases Cloud-Based One Voice for Enterprise Mobility

AudioCodes launches an enterprise mobility solution suite for employee mobility, roaming, and speech-enabled directory search and dialing.
Speech Technology Digest, Posted 26 Feb 2014

Rovi to Acquire Veveo

The acquisition of Veveo adds natural language and voice-based search to Rovi's offerings.
Speech Technology Digest, Posted 25 Feb 2014

Yamaha Selects CEVA-TeakLite-4 Audio/Voice Processors

CEVA's digital signal processors now power audio/voice pre- and post-processing in Yamaha chips for mobile devices.
Speech Technology Digest, Posted 24 Feb 2014

Rubidium Integrates Its Voice Trigger and Speech Recognition into NXP’s CoolFlux DSP Core

Rubidium's ultra-low-power voice user interface has been optimized for mobile devices.
Speech Technology Digest, Posted 24 Feb 2014

Panda Eyed Devs Releases Note Pilot with Audio Recording

With Note Pilot, users can annotate images, documents, and email with handwritten or typed notes, images, and recorded sound.
Speech Technology Digest, Posted 18 Feb 2014

NSC Director Speaks Out Against Voice-Enabled In-Car Systems

National Safety Council Senior Director of Transportation Initiatives David Teater said voice systems in the car create unnecessary driver distraction.
Speech Technology Digest, Posted 11 Feb 2014

Synopsys and Alango Deliver Voice Communication Package for DesignWare ARC Audio Processors

Integrated audio processing solution includes voice enhancement technologies that speed time to market for developers of mobile and stationary communication switches on a chip.
Speech Technology Digest, Posted 11 Feb 2014

3iLogic Introduces the SimSim Embedded Speech Recognition IP Core

With 3iLogic's SimSim, semiconductor manufacturers can now offer turnkey, full featured, embedded speech recognition solutions to consumer device manufacturers.
Speech Technology Digest, Posted 11 Feb 2014

Intel Is Working on a Smart, Voice-Enabled Headset

Intel's "Jarvis" is a smart, wearable personal assistant that doesn't need an Internet connection.
Speech Technology News Features, Posted 04 Feb 2014

Avaya Brings IP Office to Midsized Market

The contact center solutions are scaled for contact centers with five to 100 seats.
Speech Technology Digest, Posted 28 Jan 2014

New Jawbone ERA Headsets Promise Better Voice Recognition

Jawbone ERA offers a voice-based interface that lets users control Siri and Google Now without touching their phones.
Speech Technology Digest, Posted 21 Jan 2014

American Greeting Adds Voice Option to Greeting Cards

Live Greetings app lets users add personal voice messages to custom interactive digital cards
Speech Technology Digest, Posted 21 Jan 2014

Make Way for Mobile: Wearables Will Rely on Speech

In an exclusive Q&A, Yankee Group analyst Raul Castañón explains why voice-controlled mobile apps will be all the rage in 2014.
Speech Technology News Features, Posted 17 Jan 2014

Harman Intros VoiceLogic Technology to Improve Speech Accuracy

Components include technologies like beamforming, echo cancellation, and noise suppression.
Speech Technology Digest, Posted 13 Jan 2014

RingPlus Launches In-Call Mobile Voice Apps

Several of the speech-enabled apps available now include real-time transcription, recording, and translation.
Speech Technology News Features, Posted 10 Jan 2014

Millennial Media Launches Interactive Voice Ads for Toyota

The new ads blend speech technologies from Nuance with content related to Toyota's Entune system.
Speech Technology Digest, Posted 10 Jan 2014

AT&T Opens a Drive Studio for Research into In-Car Systems

VoiceBox Technologies' voice-controlled apps will be featured in the first wireless carrier facility dedicated to the connected car.
Speech Technology Digest, Posted 09 Jan 2014

Martian Watches Adds New Features and Functions to its Voice Command Line

Martian adds features, languages, and integrations to its Voice Command line of Martian Passport, Victory, and G2G series smartwatches.
Speech Technology Digest, Posted 07 Jan 2014

Honda to Offer Siri Eyes Free Integration

Siri Eyes Free is now available as a dealer-installed accessory on some Honda and Acura car models.
Speech Technology Digest, Posted 03 Dec 2013

Nuance Improves Speech Recognition in PowerScribe 360

The new platform is said to be faster and more accurate.
Speech Technology Digest, Posted 03 Dec 2013

EMMA Success Leads to New Challenges

GPS, data analysis top innovations list.
Standards, Posted 15 Nov 2013

The 2013 Speech Luminaries

Feature, Posted 12 Aug 2013

FreeConferenceCall.com Offers Keywords Tagging Feature

The company has partnered with VoiceBase to generate keyword-enabled, searchable conference call recordings.
Speech Technology Digest, Posted 24 Jul 2013

Nuance’s NDEV Program Gives Voice to TV Apps

The mobile app developer program expands with beta access to speech for TV apps.
Speech Technology Digest, Posted 20 Jun 2013

M*Modal Appoints New CEO

Other leadership changes also announced.
Speech Technology Digest, Posted 04 Jun 2013

Nuance Acquires Tweddle

The deal adds to Nuance's automotive business.
Speech Technology News Features, Posted 31 May 2013

Rubidium Releases Mandarin Chinese ASR and TTS

The technology allows for hands-free phone use in China.
Speech Technology Digest, Posted 28 May 2013

Call Centers and Company Personal Assistants

Adding a personal assistant will require some work, but the pay-off can be great.
Sounding Board, Posted 20 May 2013

Building a Sound Social Presence

Microblogging enhanced with audio could bring personality to posts.
Feature, Posted 10 May 2013

IBM's Watson to Help Cancer Care

FYI, Posted 01 May 2013

Talking to the World

Speech applications don't exist in a vacuum.
Standards, Posted 01 May 2013

AT&T Watson Speech Engine to Power Interactions' Virtual Assistants

AT&T's speech recognition and natural language understanding apps will enhance Interactions' customer care solutions.
Speech Technology Digest, Posted 08 Apr 2013

ManageEngine Releases Voice-Enabled Help Desk App

The new iPhone ServiceDesk Plus MSP app features Nuance voice technologies.
Speech Technology Digest, Posted 05 Apr 2013

Walsh Media and CereProc Team Up

TTS company CereProc has partnered with professional voice solutions company Walsh Media to provide corporate voice branding solutions.
Speech Technology Digest, Posted 26 Mar 2013

AVST Previews Atom

Solution unifies total office and mobile management capabilities.
Speech Technology Digest, Posted 26 Mar 2013

BigHand Acquires Verdatum

Global firm acquires legal digital dictation software provider.
Speech Technology Digest, Posted 21 Mar 2013

Nuance Expands Dragon Mobile Features

It now provides location-aware, proactive assistant, and text messaging features.
Speech Technology Digest, Posted 12 Mar 2013

Avaya Expands DevConnect Select Product Program

New technology partners and solutions added to an already long list.
Speech Technology Digest, Posted 06 Feb 2013

Honda and Acura to Integrate Siri

Siri Eyes Free technology will appear on select 2013 car models.
Speech Technology Digest, Posted 31 Jan 2013

Nuance Brings Voice Capabilities to Intel Perceptual Computing SDK

SDK Beta 2 helps developers add voice recognition and TTS.
Speech Technology Digest, Posted 20 Dec 2012

EB Brings Advanced Navigation And Speech Features To VW Golf VII

Elektrobit (EB) helped develop Volkswagen's new Golf VII infotainment system.
Speech Technology Digest, Posted 19 Dec 2012

Overheard Underheard

FYI, Posted 10 Nov 2012

Enabling the Disabled

Developments in assistive technologies are removing barriers for many.
Feature, Posted 10 Sep 2012

Discovering Multimodal Components

Wider use of apps offers broad potential
Standards, Posted 10 Sep 2012

Avaya Launches New Version of Aura Conferencing

Streamlines collaboration with all-in-one audio/Web solution.
Speech Technology Digest, Posted 09 Aug 2012

Vangard Voice Systems and AML Partner for Voice Productivity on AML Mobile Devices

The mobile voice solution delivers new workforce productivity on AML mobile devices supporting warehouse management systems and other mobile supply chain applications.
Speech Technology Digest, Posted 12 Jun 2012

Philips Speech Processing Unveils Updated SpeechExec Enterprise

Features include tighter integration with Nuance software.
Speech Technology Digest, Posted 11 Jun 2012

Rovi and Nuance to Advance Voice Activated Guidance and Content Discovery

The companies are collaborating to design apps and services for cable set-tops, TVs, and other entertainment devices.
Speech Technology Digest, Posted 21 May 2012

VoiceHub Opens Service for Free Early Access to Beta Testers

VoiceHub program will allow customers to test their new service prior to the official launch in the next 60-90 days.
Speech Technology Digest, Posted 07 Mar 2012

Nuance and Gracenote Partner for Voice-Enabled Music and Video Experiences

Ten-year collaboration will allow consumers to use voice to find music and videos in phones, tablets, apps, digital TVs, and cars.
Speech Technology Digest, Posted 10 Jan 2012

Vlingo Announces its Virtual Assistant for Smarter TV

First integrated Virtual Assistant for TV will improve content discovery and TV controls for a better entertainment experience,
Speech Technology Digest, Posted 10 Jan 2012

Kia Motors Debuts Voice-Enabled UVO

Second-generation infotainment system adds new smartphone-based connectivity.
Speech Technology Digest, Posted 10 Jan 2012

Ford Enables Voice Control of NPR

New application gives users access to National Public Radio stations in the car.
Speech Technology Digest, Posted 10 Jan 2012

Nuance’s Dragon Go! Now Available for Android

Natural language app for accessing mobile content expands to Google's Android platform.
Speech Technology Digest, Posted 10 Jan 2012

HP Marries Vertica and Autonomy

New solutions will aid companies in analyzing information from multiple sources.
FYI, Posted 01 Jan 2012

New Players Join the Speech Industry

Powerful new players are piquing the interest of analysts.
FYI, Posted 01 Jan 2012

Intelliverse Launches Cloud Communications Solutions for Retail Electric Providers

Cloud-based voice applications optimize operations and deliver exceptional, cost-effective services and improved customer experience
Speech Technology Digest, Posted 29 Nov 2011

Listen to the Voice of the Customer

Editor's Letter, Posted 01 Sep 2011

Suite Evolution Drives Contact Centers

Bundling apps improves data management, customer experience
Feature, Posted 01 Sep 2011

Exclusive Book Excerpt: Designing Better Speaker Verification

Chapter describes how to bridge the gap between the creators and implementers of investigatory voice biometric technologies
Feature, Posted 01 Sep 2011

Nuance Agrees to Acquire Loquendo

Deal is valued at $75.5 million
FYI, Posted 01 Sep 2011

Mobile Speech Promises Glittering Prizes and Serious Challenges

SpeechTEK 2011 keynote panel explores why mobility is a game changer for the speech industry
FYI, Posted 01 Sep 2011

The Prescription for Speech Delivered at SpeechTEK 2011

In closing keynote, co-chairs Jim Larson and Susan Hura urge attendees to improve IVR systems at all costs
FYI, Posted 01 Sep 2011

Aetna Members Get Answers

The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Deployments, Posted 01 Sep 2011

Automated Translation Saves Thousands

But proper implementation requires meticulous preparation
In Other Words, Posted 01 Sep 2011

Giving a Voice to the Developing World

Standards, mobile phones help bring the Web to resource-constrained areas
Standards, Posted 01 Sep 2011

HTML5 — The Last Best Hope for Voice and Video

The spec obviates proprietary plug-ins and promotes an open approach
Forward Thinking, Posted 01 Sep 2011

Views from SpeechTEK 2011: Smartphones Set to Revolutionize Self-Service

Explosive growth in this market is also seen in developing world. Is owning a mobile device now "a human right"?
Speech Technology News Features, Posted 10 Aug 2011

Mobile Speech Promises Glittering Prizes But Also Serious Challenges

Keynote panel at SpeechTEK 2011 explores smartphone frontier.
Speech Technology News Features, Posted 09 Aug 2011

SpeechTEK 2011 Keynoter David Gergen Calls for Leadership

CNN analyst and former presidential aide identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between industry and political worlds
Speech Technology News Features, Posted 09 Aug 2011

SpeechTEK 2011 Theme: We're Drowning in Data

The state of speech analytics takes center stage at annual conference.
Speech Technology News Features, Posted 09 Aug 2011

Speech Technology Satisfies Various Needs

Editor's Letter, Posted 01 Jul 2011

The 2011 Market Leaders

Cover Story, Posted 01 Jul 2011

The 2011 Star Performers

Feature, Posted 01 Jul 2011

The 2011 Speech Luminaries

Feature, Posted 01 Jul 2011

Nokia Turns to Windows Phone Platform

Microsoft, Finnish company team on Windows Phone 7-based global mobile ecosystem
FYI, Posted 01 Jul 2011

Speech of the Future: Mobile, Multimodal, and Multilingual

Future trends identified at SpeechTEK Europe conference in London
FYI, Posted 01 Jul 2011

Speech Drives Safety Solutions for Cars

Distractions like texting and navigation systems call for safer user interfaces, and the industry is responding
The View from AVIOS, Posted 01 Jul 2011

Multimodal User Interfaces Supplanting Voice-Only Apps

Trend driven by statistical language models, speaker verification, video clips, and multilingual apps
Forward Thinking, Posted 01 Jul 2011

Making a Case for IVR Hosting

Editor's Letter, Posted 01 May 2011

Hosted IVRs Bring Peace Of Mind

Price and flexibility are encouraging corporations to switch from premises-based solutions
Cover Story, Posted 01 May 2011

Speech Analytics Captures Consumer Sentiment

Technologies blend data from different sources, emotional states, and moments in time
Feature, Posted 01 May 2011

Don't Let M&As Steer You Off Course

Tech vendors get acquired. What can your organization do to protect its investments?
Feature, Posted 01 May 2011

Tech Investments Buoy Workforce Optimization

WFO market forecast to post healthy growth in the near term
FYI, Posted 01 May 2011

SpeechCycle Dedicates Division to Smartphone Customers

The goal is to support leading operating systems, such as Apple's iPhone, Google's Android, and RIM's BlackBerry
FYI, Posted 01 May 2011

IVR Is Good News for Scripps

Media company leverages Pronexus system to standardize subscription services for 14 newspapers
Deployments, Posted 01 May 2011

If This Passes, Only Criminals Could Do Speech Technology

Federal privacy bill would drive up compliance costs and inhibit market
Forward Thinking, Posted 01 May 2011

Making Modalities Play Nicely Together

The Multimodal Architecture and Interfaces specification opens door to collaborative multimodal apps
Standards, Posted 01 May 2011

Emergency Preparedness Is a Job for All

Court ruling in Los Angeles disabilities case teaches a broader lesson; speech-generating devices are one of several tools that could be employed
Voice Value, Posted 01 May 2011

Watson: Much Ado About Toronto

Jeopardy gaffe by IBM's intelligent speaking supercomputer underscores importance of resolving miscommunication
Interact, Posted 01 May 2011

Listen Before You Leap

Editor's Letter, Posted 01 Mar 2011

Making Mobile Business-Appropriate

How speech is finding its way onto smartphones and saving you big bucks
Feature, Posted 01 Mar 2011

What's In A Name?

Personalization means more than being on a first-name basis with customers
Cover Story, Posted 01 Mar 2011

Hotels Should Be Doing More with IVRs

Market Spotlight: Hospitality
FYI, Posted 01 Mar 2011

Speech Is the True Blue Choice

Nexidia's QuickStart helps BlueCross BlueShield of Tennessee save more than $1 million a year
Deployments, Posted 01 Mar 2011

SendMe Does a High Five(9) Over IVR Savings

Strong growth prompted the mobile content provider to find a new vendor for a ‘rip-and-replace' system
Deployments, Posted 01 Mar 2011

Spoken Web for the Developing World

Project lets rural denizens with no technical expertise create web of information using a simple phone and speech technology
The View from AVIOS, Posted 01 Mar 2011

Unify Communications Across Channels

Semantic parsing can mine a treasure trove of data
Inside Outsourcing, Posted 01 Mar 2011

Year of Speech Coming? It’s Already Here

Technical hurdles remain, but the technology has become ubiquitous
Voice Value, Posted 01 Mar 2011

Ruby Receptionists Selects All-in-One IP Communications Software Suite from Interactive Intelligence

Remote receptionist services provider selects software for its broad feature-set and extensive customization options.
Speech Technology Digest, Posted 18 Jan 2011

A New Year

As the economy rebounds, voice solutions continue to build use cases.
Cover Story, Posted 08 Jan 2011

It’s Not the Recognizer

Examining speech application errors reveals several more likely causes.
Talking Tech, Posted 08 Jan 2011

For Full Benefit, Speech Use Has to Be Meaningful

Market Spotlight: Healthcare.
FYI, Posted 05 Jan 2011

Microsoft Puts Speech in the Spotlight

FYI, Posted 05 Jan 2011

Hands-On: An Interactive Display

Lab sessions gave companies the opportunity to showcase their latest products.
Feature, Posted 05 Jan 2011

Speech Synthesis With Emotion

Speech Solutions, Posted 05 Jan 2011

Successful Failures

Speech has to step up or risk becoming 2011's Symbian.
Industry View, Posted 05 Jan 2011

On Speech We Can Agree

Passage of legislation heralds new opportunities for the disabled.
Voice Value, Posted 05 Jan 2011

W3C Launches HTML Speech Incubator Group

Ultimate goal is to develop tools to better integrate speech with the Web.
Standards, Posted 05 Jan 2011

Speech Helps Weed Out Overdue Accounts

A landscaping company uses an outbound solution to reach delinquent customers.
Deployments, Posted 05 Jan 2011

The Global Transition

Many problems can be solved with a little precoding analysis.
In Other Words, Posted 05 Jan 2011

CSI Partners with Aurix to Integrate Speech Analytics Technologies with Quality Monitoring Solution

The integrated solution offers CSI customers the ability to enhance their quality monitoring processes with phonetic speech analytics features such as automatic call scoring and automatic call tagging.
Speech Technology Digest, Posted 24 Aug 2010

Avaya Launches Next-Generation Customer Service and Collaboration Applications

Avaya Aura Communications Platform powers new applications and redefines the economics of real-time businesses communications and collaboration.
Speech Technology News Features, Posted 20 Jul 2010

CenturiSoft Joins Sangoma Global Partner Program

Centuri Messenger application to be integrated with NetBorder Express.
Speech Technology Digest, Posted 19 Jul 2010

NEC Adds Advanced Unified Messaging with Speech Recognition

NEC gives employees a personal assistant and access to speech recognition applications for on-the-go messaging.
Speech Technology Digest, Posted 08 Jul 2010

Metaswitch Enhances Unified Messaging Portfolio with Voicemail-to-TextListen to this article in TTS, powered by Loquendo

New partnership with Nuance enables a fully integrated, multiscreen, multilingual voicemail experience.
Speech Technology News Features, Posted 22 Jun 2010

HP and Alcatel-Lucent Partner for UC CollaborationListen to this article in TTS, powered by Loquendo

The two companies share technologies in hopes of improving simplified solutions.
Speech Technology News Features, Posted 24 May 2010

Speech Recognition Capabilities Added to the DiaStar Server

Dialogic and LumenVox team up to bring the LumenVox ASR solution to Asterisk developers building voice and video applications with the DiaStar Server.
Speech Technology Digest, Posted 21 Apr 2010

CSC Launches Unified Communications as a ServiceListen to this article in TTS, powered by Loquendo

Cisco's Collaboration Portfolio provides turnkey managed service for global enterprises.
Speech Technology News Features, Posted 16 Apr 2010

IVR Technology Group Announces iCAN Services

iCAN is a feature-rich, streamlined approach to automated telephony services that allows clients to set up applications with little or no set up fees and quick turnaround.
Speech Technology Digest, Posted 06 Apr 2010

The Modality of Last Resort

Consider the IVR avoiders as well as the supporters.
Interact, Posted 08 Mar 2010

Loquendo Speech Technologies Certified Interoperable with Genesys Voice Platform 8

The speech vendor also has joined Microsoft's Windows Embedded Partners Program.
Speech Technology Digest, Posted 02 Mar 2010

CallFire Releases Hosted IVR

Offering includes TTS, call recording, call routing, and a virtual receptionist.
Speech Technology Digest, Posted 02 Mar 2010

Convergys Launches Intervoice Voice Portal 6.5

New IVP version promises to deliver intelligent self-service and multimodal, visual IVR support.
Speech Technology Digest, Posted 17 Feb 2010

CallCopy Receives ShoreTel Partner Proven Certification, Adds New Business Partners

CallCopy recognized for dedication to the ShoreTel partner community, exceptional interoperability with ShoreTel platform.
Speech Technology Digest, Posted 26 Jan 2010

Digium and Aumtech Certify a Multi-Language Speech Recognition Server Solution with Asterisk

Solution improves customer satisfaction for as little as one-fiftieth of the cost of competitive high-end automated speech recognition (ASR) solutions.
Speech Technology Digest, Posted 07 Jan 2010

Altitude Software and Digium Partner

Joint venture will deliver advanced contact center applications suite over IP communications platform.
Speech Technology Digest, Posted 01 Dec 2009

SpeechCycle Rich Phone Applications Head for Windows Azure

RPA service creation applications can now be deployed in Microsoft's cloud computing environment.
Speech Technology Digest, Posted 18 Nov 2009

Ifbyphone Releases Version 3.1 with More Customized ToolsListen to this article in TTS, powered by Loquendo

New features include robust reporting, reseller portal, and API advances.
Speech Technology News Features, Posted 20 Oct 2009

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Speech Technology Digest, Posted 28 Aug 2009

Nortel Releases Enterprise Contact Center Solutions

Business processes blend with communications to boost revenue, decrease costs, and enhance customer satisfaction.
Speech Technology Digest, Posted 27 Mar 2009

TuVox Offers New Deal for Speech Application OwnershipListen to this article in TTS, powered by Loquendo

An accelerated ROI program aims to help companies invest in speech during tough economic times.
Speech Technology News Features, Posted 18 Mar 2009

Siemens and Telephonetics VIP Extend Voice Automation Partnership

Companies expand their public-sector partnership to provide voice automation solutions to the enterprise sector.
Speech Technology Digest, Posted 21 Nov 2008

VoxMedia Joins Tellme Partners Program

Partnership will allow VoxMedia to provide enhanced speech recognition applications to customers.
Speech Technology Digest, Posted 14 Nov 2008

CallCopy Extends Reseller PartnershipsListen to this article in TTS, powered by Loquendo

CallCopy today introduced updates to its channel program aimed at making it more profitable for resellers to offer Call Copy's contact center solutions to customers.
Speech Technology News Features, Posted 17 Oct 2008

Comcast and DIRECTV Tune Customers in Using Speech

Deployments, Posted 03 Jul 2006

WPS Insures Its Customers With Better Service Through Speech

Providing better service to maximize customer satisfaction and increase customer retention represents an imperative as much as an opportunity for the business success of every organization. Many organizations will make operational changes, create retention-marketing programs and introduce new products in their effort to be proactive in insuring customer satisfaction and retention. But how can they be sure that the changes, programs and new products are offering their customers what they need and want? …
Deployments, Posted 01 Jan 2006

Building Speech-Enabled Self-Service Automation for Seasonal Retail Contact Centers

The benefits of telephone-based, speech-enabled automation are being increasingly recognized by contact centers and other companies, and there are many companies that have taken advantage of this technology. Speech-enabled telephone automation is known to reduce the cost of calls by as much as 90 percent compared with agent-assisted calls; speech also reduces the length of calls compared to touchtone applications by as much as 35 percent; and speech is preferred over touchtone systems by consumers
Deployments, Posted 20 Jun 2005

Grange Insurance Pumps Premiums With Speech

The Georgia Insurance Information Group1 reports that annual U.S. insurance premiums reached over one trillion dollars in 2003. Breaking the total 2003 premiums into two categories, the property/casualty sector totaled $574.6 billion and the life/health sector totaled $480.9 billion2. While the average insurance expenditures for 2003 were estimated to be a 7.3 percent increase over 2002 and 2004 totals were 3.8 percent over 2003, the Insurance Information Institute estimates a rise of 2.5 percent for…
Deployments, Posted 20 Jun 2005

History Calls: Delivering Automated Audio Tours to Mobile Phones

Automated audio tours are a popular resource at many cultural heritage sites around the world. This application was first introduced more than two decades ago using personal audio cassette players. These "personal" tours allowed museum visitors to enjoy exhibits more privately, without a human guide or docent, and let them move along at their own pace. Typically a patron would rent a player for a fee and then follow a prescribed route through the museum…
Deployments, Posted 26 Apr 2005

Saying "Aloha" to Our Hawaiian Customers

Aloha! That's the familiar greeting Hawaiians use to say hello and goodbye, and to express affection, compassion and sympathy. Yet beyond those definitions, "aloha" extends a sense of warmth and welcome that is uniquely Hawaiian. At American Savings Bank, we live the philosophy expressed by aloha. So when we planned a speech-based system to offer customers easier and more convenient services, we wanted to speak with a ...
Cover Story, Posted 26 Apr 2005

Innovations: Speech Technology with Impact

From the editor: Welcome to Innovations - Speech Technology with Impact. Normally in each issue we have a section for notable press releases, but over time this has grown redundant with our Speech Technology Magazine NewsBlasts. So starting this month we are replacing press releases with a new column on innovations or speech technology with impact.
Voice Value, Posted 26 Apr 2005
Companies: Speech Solution Integration
Agilingua LLC
Chant, Inc.
Inference Solutions
NICE Systems, Inc.
Speech Processing Solutions North America