Category: Speech Solution Integration
Microblogging enhanced with audio could bring personality to posts.
Feature,
Posted 10 May 2013
Speech applications don't exist in a vacuum.
Standards,
Posted 01 May 2013
AT&T's speech recognition and natural language understanding apps will enhance Interactions' customer care solutions.
Industry News,
Posted 08 Apr 2013
The new iPhone ServiceDesk Plus MSP app features Nuance voice technologies.
Industry News,
Posted 05 Apr 2013
TTS company CereProc has partnered with professional voice solutions company Walsh Media to provide corporate voice branding solutions.
Industry News,
Posted 26 Mar 2013
Solution unifies total office and mobile management capabilities.
Industry News,
Posted 26 Mar 2013
Global firm acquires legal digital dictation software provider.
Industry News,
Posted 21 Mar 2013
It now provides location-aware, proactive assistant, and text messaging features.
Industry News,
Posted 12 Mar 2013
New technology partners and solutions added to an already long list.
Industry News,
Posted 06 Feb 2013
Siri Eyes Free technology will appear on select 2013 car models.
Industry News,
Posted 31 Jan 2013
SDK Beta 2 helps developers add voice recognition and TTS.
Industry News,
Posted 20 Dec 2012
Elektrobit (EB) helped develop Volkswagen's new Golf VII infotainment system.
Industry News,
Posted 19 Dec 2012
Developments in assistive technologies are removing barriers for many.
Feature,
Posted 10 Sep 2012
Wider use of apps offers broad potential
Standards,
Posted 10 Sep 2012
Streamlines collaboration with all-in-one audio/Web solution.
Industry News,
Posted 09 Aug 2012
The mobile voice solution delivers new workforce productivity on AML mobile devices supporting warehouse management systems and other mobile supply chain applications.
Industry News,
Posted 12 Jun 2012
Features include tighter integration with Nuance software.
Industry News,
Posted 11 Jun 2012
The companies are collaborating to design apps and services for cable set-tops, TVs, and other entertainment devices.
Industry News,
Posted 21 May 2012
VoiceHub program will allow customers to test their new service prior to the official launch in the next 60-90 days.
Industry News,
Posted 07 Mar 2012
Ten-year collaboration will allow consumers to use voice to find music and videos in phones, tablets, apps, digital TVs, and cars.
Industry News,
Posted 10 Jan 2012
First integrated Virtual Assistant for TV will improve content discovery and TV controls for a better entertainment experience,
Industry News,
Posted 10 Jan 2012
Second-generation infotainment system adds new smartphone-based connectivity.
Industry News,
Posted 10 Jan 2012
New application gives users access to National Public Radio stations in the car.
Industry News,
Posted 10 Jan 2012
Natural language app for accessing mobile content expands to Google's Android platform.
Industry News,
Posted 10 Jan 2012
New solutions will aid companies in analyzing information from multiple sources.
FYI,
Posted 01 Jan 2012
Powerful new players are piquing the interest of analysts.
FYI,
Posted 01 Jan 2012
Cloud-based voice applications optimize operations and deliver exceptional, cost-effective services and improved customer experience
Industry News,
Posted 29 Nov 2011
Editor's Letter,
Posted 01 Sep 2011
Bundling apps improves data management, customer experience
Feature,
Posted 01 Sep 2011
Chapter describes how to bridge the gap between the creators and implementers of investigatory voice biometric technologies
Feature,
Posted 01 Sep 2011
Deal is valued at $75.5 million
FYI,
Posted 01 Sep 2011
SpeechTEK 2011 keynote panel explores why mobility is a game changer for the speech industry
FYI,
Posted 01 Sep 2011
In closing keynote, co-chairs Jim Larson and Susan Hura urge attendees to improve IVR systems at all costs
FYI,
Posted 01 Sep 2011
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Deployments,
Posted 01 Sep 2011
But proper implementation requires meticulous preparation
In Other Words,
Posted 01 Sep 2011
Standards, mobile phones help bring the Web to resource-constrained areas
Standards,
Posted 01 Sep 2011
The spec obviates proprietary plug-ins and promotes an open approach
Forward Thinking,
Posted 01 Sep 2011
Explosive growth in this market is also seen in developing world. Is owning a mobile device now "a human right"?
News Feature,
Posted 10 Aug 2011
Keynote panel at SpeechTEK 2011 explores smartphone frontier.
News Feature,
Posted 09 Aug 2011
CNN analyst and former presidential aide identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between industry and political worlds
News Feature,
Posted 09 Aug 2011
The state of speech analytics takes center stage at annual conference.
News Feature,
Posted 09 Aug 2011
Editor's Letter,
Posted 01 Jul 2011
Cover Story,
Posted 01 Jul 2011
Feature,
Posted 01 Jul 2011
Feature,
Posted 01 Jul 2011
Microsoft, Finnish company team on Windows Phone 7-based global mobile ecosystem
FYI,
Posted 01 Jul 2011
Future trends identified at SpeechTEK Europe conference in London
FYI,
Posted 01 Jul 2011
Distractions like texting and navigation systems call for safer user interfaces, and the industry is responding
The View from AVIOS,
Posted 01 Jul 2011
Trend driven by statistical language models, speaker verification, video clips, and multilingual apps
Forward Thinking,
Posted 01 Jul 2011
Editor's Letter,
Posted 01 May 2011
Price and flexibility are encouraging corporations to switch from premises-based solutions
Cover Story,
Posted 01 May 2011
Technologies blend data from different sources, emotional states, and moments in time
Feature,
Posted 01 May 2011
Tech vendors get acquired. What can your organization do to protect its investments?
Feature,
Posted 01 May 2011
WFO market forecast to post healthy growth in the near term
FYI,
Posted 01 May 2011
The goal is to support leading operating systems, such as Apple's iPhone, Google's Android, and RIM's BlackBerry
FYI,
Posted 01 May 2011
Media company leverages Pronexus system to standardize subscription services for 14 newspapers
Deployments,
Posted 01 May 2011
Federal privacy bill would drive up compliance costs and inhibit market
Forward Thinking,
Posted 01 May 2011
The Multimodal Architecture and Interfaces specification opens door to collaborative multimodal apps
Standards,
Posted 01 May 2011
Court ruling in Los Angeles disabilities case teaches a broader lesson; speech-generating devices are one of several tools that could be employed
Voice Value,
Posted 01 May 2011
Jeopardy gaffe by IBM's intelligent speaking supercomputer underscores importance of resolving miscommunication
Interact,
Posted 01 May 2011
Editor's Letter,
Posted 01 Mar 2011
How speech is finding its way onto smartphones and saving you big bucks
Feature,
Posted 01 Mar 2011
Personalization means more than being on a first-name basis with customers
Cover Story,
Posted 01 Mar 2011
Market Spotlight: Hospitality
FYI,
Posted 01 Mar 2011
Nexidia's QuickStart helps BlueCross BlueShield of Tennessee save more than $1 million a year
Deployments,
Posted 01 Mar 2011
Strong growth prompted the mobile content provider to find a new vendor for a ‘rip-and-replace' system
Deployments,
Posted 01 Mar 2011
Project lets rural denizens with no technical expertise create web of information using a simple phone and speech technology
The View from AVIOS,
Posted 01 Mar 2011
Semantic parsing can mine a treasure trove of data
Inside Outsourcing,
Posted 01 Mar 2011
Technical hurdles remain, but the technology has become ubiquitous
Voice Value,
Posted 01 Mar 2011
Remote receptionist services provider selects software for its broad feature-set and extensive customization options.
Industry News,
Posted 18 Jan 2011
As the economy rebounds, voice solutions continue to build use cases.
Cover Story,
Posted 08 Jan 2011
Examining speech application errors reveals several more likely causes.
Talking Tech,
Posted 08 Jan 2011
Market Spotlight: Healthcare.
FYI,
Posted 05 Jan 2011
Lab sessions gave companies the opportunity to showcase their latest products.
Feature,
Posted 05 Jan 2011
Speech Solutions,
Posted 05 Jan 2011
Speech has to step up or risk becoming 2011's Symbian.
Industry View,
Posted 05 Jan 2011
Passage of legislation heralds new opportunities for the disabled.
Voice Value,
Posted 05 Jan 2011
Ultimate goal is to develop tools to better integrate speech with the Web.
Standards,
Posted 05 Jan 2011
A landscaping company uses an outbound solution to reach delinquent customers.
Deployments,
Posted 05 Jan 2011
Many problems can be solved with a little precoding analysis.
In Other Words,
Posted 05 Jan 2011
The integrated solution offers CSI customers the ability to enhance their quality monitoring processes with phonetic speech analytics features such as automatic call scoring and automatic call tagging.
Industry News,
Posted 24 Aug 2010
Avaya Aura Communications Platform powers new applications and redefines the economics of real-time businesses communications and collaboration.
News Feature,
Posted 20 Jul 2010
Centuri Messenger application to be integrated with NetBorder Express.
Industry News,
Posted 19 Jul 2010
NEC gives employees a personal assistant and access to speech recognition applications for on-the-go messaging.
Industry News,
Posted 08 Jul 2010
New partnership with Nuance enables a fully integrated, multiscreen, multilingual voicemail experience.
News Feature,
Posted 22 Jun 2010
The two companies share technologies in hopes of improving simplified solutions.
News Feature,
Posted 24 May 2010
Dialogic and LumenVox team up to bring the LumenVox ASR solution to Asterisk developers building voice and video applications with the DiaStar Server.
Industry News,
Posted 21 Apr 2010
Cisco's Collaboration Portfolio provides turnkey managed service for global enterprises.
News Feature,
Posted 16 Apr 2010
iCAN is a feature-rich, streamlined approach to automated telephony services that allows clients to set up applications with little or no set up fees and quick turnaround.
Industry News,
Posted 06 Apr 2010
Consider the IVR avoiders as well as the supporters.
Interact,
Posted 08 Mar 2010
The speech vendor also has joined Microsoft's Windows Embedded Partners Program.
Industry News,
Posted 02 Mar 2010
Offering includes TTS, call recording, call routing, and a virtual receptionist.
Industry News,
Posted 02 Mar 2010
New IVP version promises to deliver intelligent self-service and multimodal, visual IVR support.
Industry News,
Posted 17 Feb 2010
CallCopy recognized for dedication to the ShoreTel partner community, exceptional interoperability with ShoreTel platform.
Industry News,
Posted 26 Jan 2010
Solution improves customer satisfaction for as little as one-fiftieth of the cost of competitive high-end automated speech recognition (ASR) solutions.
Industry News,
Posted 07 Jan 2010
Joint venture will deliver advanced contact center applications suite over IP communications platform.
Industry News,
Posted 01 Dec 2009
RPA service creation applications can now be deployed in Microsoft's cloud computing environment.
Industry News,
Posted 18 Nov 2009
New features include robust reporting, reseller portal, and API advances.
News Feature,
Posted 20 Oct 2009
SpeechTEK's first ever European event
Industry News,
Posted 28 Aug 2009
Business processes blend with communications to boost revenue, decrease costs, and enhance customer satisfaction.
Industry News,
Posted 27 Mar 2009
An accelerated ROI program aims to help companies invest in speech during tough economic times.
News Feature,
Posted 18 Mar 2009
Companies expand their public-sector partnership to provide voice automation solutions to the enterprise sector.
Industry News,
Posted 21 Nov 2008
Partnership will allow VoxMedia to provide enhanced speech recognition applications to customers.
Industry News,
Posted 14 Nov 2008
CallCopy today introduced updates to its channel program aimed at making it more profitable for resellers to offer Call Copy's contact center solutions to customers.
News Feature,
Posted 17 Oct 2008
Deployments,
Posted 03 Jul 2006
Providing better service to maximize customer satisfaction and increase customer retention represents an imperative as much as an opportunity for the business success of every organization. Many organizations will make operational changes, create retention-marketing programs and introduce new products in their effort to be proactive in insuring customer satisfaction and retention. But how can they be sure that the changes, programs and new products are offering their customers what they need and want? …
Deployments,
Posted 01 Jan 2006
The benefits of telephone-based, speech-enabled automation are being increasingly recognized by contact centers and other companies, and there are many companies that have taken advantage of this technology. Speech-enabled telephone automation is known to reduce the cost of calls by as much as 90 percent compared with agent-assisted calls; speech also reduces the length of calls compared to touchtone applications by as much as 35 percent; and speech is preferred over touchtone systems by consumers
Deployments,
Posted 20 Jun 2005
The Georgia Insurance Information Group1 reports that annual U.S. insurance premiums reached over one trillion dollars in 2003. Breaking the total 2003 premiums into two categories, the property/casualty sector totaled $574.6 billion and the life/health sector totaled $480.9 billion2. While the average insurance expenditures for 2003 were estimated to be a 7.3 percent increase over 2002 and 2004 totals were 3.8 percent over 2003, the Insurance Information Institute estimates a rise of 2.5 percent for…
Deployments,
Posted 20 Jun 2005
Automated audio tours are a popular resource at many cultural heritage sites around the world. This application was first introduced more than two decades ago using personal audio cassette players. These "personal" tours allowed museum visitors to enjoy exhibits more privately, without a human guide or docent, and let them move along at their own pace. Typically a patron would rent a player for a fee and then follow a prescribed route through the museum…
Deployments,
Posted 26 Apr 2005
Aloha! That's the familiar greeting Hawaiians use to say hello and goodbye, and to express affection, compassion and sympathy. Yet beyond those definitions, "aloha" extends a sense of warmth and welcome that is uniquely Hawaiian. At American Savings Bank, we live the philosophy expressed by aloha. So when we planned a speech-based system to offer customers easier and more convenient services, we wanted to speak with a ...
Cover Story,
Posted 26 Apr 2005
From the editor: Welcome to Innovations - Speech Technology with Impact. Normally in each issue we have a section for notable press releases, but over time this has grown redundant with our Speech Technology Magazine NewsBlasts. So starting this month we are replacing press releases with a new column on innovations or speech technology with impact.
Voice Value,
Posted 26 Apr 2005