Category: Authoring Environments
New IVR development toolkit supports Windows 8 environments.
Industry News,
Posted 15 May 2013
New partners include LumenVox.
Industry News,
Posted 06 May 2013
The pay-as-you-go model charges per audio stream.
Industry News,
Posted 02 May 2013
Developers can now access more reliable TTS Web Services.
News Feature,
Posted 22 Apr 2013
VoiceTrends reveals the most useful data for improvement of customer satisfaction and automation rates.
Industry News,
Posted 09 Apr 2013
The contact center solution for Asterisk includes significant enhancement to the Visual IVR Dialplan Builder.
Industry News,
Posted 25 Mar 2013
AT&T uses IBM MobileFirst solutions to build out its mobile app developer program.
Industry News,
Posted 22 Feb 2013
Users gain more control, flexibility, and time savings with end-to-end, automated IVR, contact center, and voice infrastructure testing.
News Feature,
Posted 22 Aug 2012
Vendors partner to provide cloud-based, multichannel solution.
Industry News,
Posted 13 Aug 2012
iSpeech voice recognition and text-to-speech platform expands capabilities with increased accuracy, speed, and custom speech recognition.
Industry News,
Posted 28 Jun 2012
The partnership will extend solutions across inbound and outbound contacts.
Industry News,
Posted 21 Feb 2012
Utilities OnCall tested by Avaya developers and awarded DevConnect interoperability.
Industry News,
Posted 15 Feb 2012
The IVR toolkit VBVoice is now available to developers working inside the Avaya environment.
Industry News,
Posted 02 Feb 2012
Teneo Toolkit includes Interaction Engine, Teneo Studio, and Teneo Insight.
Industry News,
Posted 17 Jan 2012
Customer interaction technologies should support one another, not compete.
Cover Story,
Posted 01 Jan 2012
TeamSpirit 3.2.2 adds support for HD multipoint voice and video calling to dozens of new mobile devices, expanded SDKs, and increased performance and functionality.
Industry News,
Posted 21 Dec 2011
Dragon Mobile SDK makes its South American debut, empowering developers to voice-enable iOS, Android, Windows Phone 7, and Web apps with support for Brazilian Portuguese.
Industry News,
Posted 15 Dec 2011
New voice-powered API lets users access online services.
News Feature,
Posted 06 Dec 2011
Dragon Mobile SDK gives global developers access to Russian voice-to-text and text-to-speech.
Industry News,
Posted 05 Dec 2011
Dragon Mobile SDK now supports 20 voice-to-text languages globally.
Industry News,
Posted 18 Nov 2011
New IVR offers 64-bit support and adds new Early Media Feature and Easy Installer.
Industry News,
Posted 13 Oct 2011
MicroAutomation joins Voxeo's Preferred Professional Services Partner Program.
News Feature,
Posted 11 Oct 2011
New software release provides developer partners with enhanced voice recognition capabilities.
Industry News,
Posted 11 Oct 2011
Next-generation IVR development solution promises to accelerate functional testing of systems.
Industry News,
Posted 15 Aug 2011
Prophecy adds HD audio and IPv6 and fax support while VoiceObjects brings greater scalability and ease of use.
News Feature,
Posted 10 Aug 2011
The company releases its SDK to developers of mobile apps.
Industry News,
Posted 09 Aug 2011
The company completes Cisco interoperability verification testing.
Industry News,
Posted 08 Aug 2011
Partnership with Syclo lets users create and manage self-service apps for wireless devices.
Industry News,
Posted 08 Aug 2011
New tool lets developers test VoiceXML applications in real time.
Industry News,
Posted 22 Jul 2011
SDKs for desktop and server support 32- and 64-bit apps, Windows SAPI 5x with .NET, C, ASP, and Flash/PHP samples.
Industry News,
Posted 08 Jun 2011
Dutch airport system allows gate agents to update flight information at all information points.
Europe News,
Posted 16 May 2011
The grant will be used to improve cross-channel customer experiences.
Industry News,
Posted 12 May 2011
The organization also certified several leading VoiceXML 2.1 platforms.
News Feature,
Posted 06 May 2011
The combination allows developers to access Speech Server and TTS products in Microsoft's Office Communications Server.
Industry News,
Posted 17 Mar 2011
Dragon Mobile SDK gives developers the ability to voice-enable iOS and Android apps.
News Feature,
Posted 20 Jan 2011
The company announces VoiceXML 2.1 certification for its Holly Voice Platform 5.1.
Industry News,
Posted 11 Jan 2011
Over the past 12 months, the company expanded use of open-source telephony software to 170 countries, released a major upgrade, and launched a new community project.
Industry News,
Posted 11 Jan 2011
Many problems can be solved with a little precoding analysis.
In Other Words,
Posted 05 Jan 2011
RightNow's new Voice Experience Manager and communications-enabled desktop for Cisco and Avaya deliver highly personalized, branded phone interactions.
News Feature,
Posted 19 Nov 2010
The new Angel Mobile solution will be offered with the Angel 4 Platform.
News Feature,
Posted 01 Nov 2010
ANSI and W3C capped a busy summer with the release of new recommendations that provide more global reach.
FYI,
Posted 01 Nov 2010
Total hands-free control is now possible for new, popular voice search applications.
News Feature,
Posted 22 Oct 2010
Version 1.8 of the widely used open-source telephony platform incorporates more than 200 new features.
News Feature,
Posted 22 Oct 2010
Pronexus' IVR toolkit will help PAS develop upgrades to its employee payroll application.
Industry News,
Posted 21 Oct 2010
IMG 1010 Gateway receives DevConnect Certification with key Avaya Voice Portal and Avaya Aura SIP solutions.
Industry News,
Posted 20 Sep 2010
Speech Synthesis Markup Language (SSML) offers developers a way to control synthetic speech.
News Feature,
Posted 10 Sep 2010
The move eliminates barriers to entry for IVR developers.
Industry News,
Posted 07 Sep 2010
The deal expands Voxeo's voice and text messaging application development environment.
News Feature,
Posted 13 Aug 2010
The solution lets businesses find prebuilt IVR applications developed with Pronexus' VB Voice.
Industry News,
Posted 04 Aug 2010
The deal increases West's speech applications and professional services expertise.
News Feature,
Posted 22 Jul 2010
Avaya Aura Communications Platform powers new applications and redefines the economics of real-time businesses communications and collaboration.
News Feature,
Posted 20 Jul 2010
Dialogic inCloud9 Network makes it easier for developers to test Dialogic products as they build next-generation voice and video applications.
Industry News,
Posted 13 Jul 2010
IQ OnDemand application also interfaces with CRM systems.
News Feature,
Posted 28 Jun 2010
QuickFuse eliminates the need for coding, creating a truly accessible voice application solution.
Industry News,
Posted 22 Jun 2010
The virtual agent provider hopes to reduce costs and management overhead by partnering with Voxeo.
News Feature,
Posted 28 May 2010
The company also released a new version of its VoxNauta platform.
Industry News,
Posted 26 May 2010
New services include SMS and voice phone numbers in 40 countries plus speech recognition and synthesis in more than 20 languages.
Industry News,
Posted 26 May 2010
The deal will deliver call recording and emergency response solutions to a wider breadth of customers.
Industry News,
Posted 24 May 2010
The purchase aims to create a single source for premium hosted and on-premises IVR deployment options.
News Feature,
Posted 14 May 2010
Loquendo's MRCP Server is interoperable with the UAP 8100 platform from telecommunications provider Huawei.
Industry News,
Posted 13 May 2010
Contact center solution enables multichannel customer interactions with consistent end-to-end user experience.
News Feature,
Posted 06 May 2010
New D100 Card delivers up to 480 channels of voice transcoding, offering an alternative to software-based solutions.
Industry News,
Posted 04 May 2010
The draft standard is out there; now let's provide the feedback.
Forward Thinking,
Posted 03 May 2010
Discussions of CCXML lead to a battle of the ages.
Industry View,
Posted 03 May 2010
Multimodal interfaces can make or break the user experience.
Standards,
Posted 03 May 2010
VoIP-based automated telephone apps can be quickly deployed using Microsoft .NET languages.
Industry News,
Posted 14 Apr 2010
iCAN is a feature-rich, streamlined approach to automated telephony services that allows clients to set up applications with little or no set up fees and quick turnaround.
Industry News,
Posted 06 Apr 2010
Tropo now supports Twitter, SMS, IM, and voice interactions from anywhere to any application.
Industry News,
Posted 25 Mar 2010
Plum Voice's IVR technology will enhance the account management functionality of Tyler's citizen-facing application designed for local governments and municipalities.
Industry News,
Posted 16 Mar 2010
Setting the standard for determining what a caller wants
Forward Thinking,
Posted 05 Mar 2010
Solution is capable of supporting millions of outbound calls per day.
Industry News,
Posted 02 Mar 2010
The speech vendor also has joined Microsoft's Windows Embedded Partners Program.
Industry News,
Posted 02 Mar 2010
Offering includes TTS, call recording, call routing, and a virtual receptionist.
Industry News,
Posted 02 Mar 2010
The deal strengthens Pronexus' position in the Middle East and Africa.
Industry News,
Posted 24 Feb 2010
I6NET makes Loquendo technology available for Asterisk platforms through VXI* VoiceXML browser connector.
Industry News,
Posted 24 Feb 2010
New IVP version promises to deliver intelligent self-service and multimodal, visual IVR support.
Industry News,
Posted 17 Feb 2010
Telenet contact center solutions are immediately available as on-premises software or hosted software as a service using Voxeo's Prophecy and VoiceObjects platforms.
Industry News,
Posted 10 Feb 2010
Texas Instruments leverages Loquendo's text-to-speech and automatic speech recognition technologies.
Industry News,
Posted 28 Jan 2010
Voxeo partners with UK-based PM3 to drive adoption rate of multichannel self-service solutions.
Industry News,
Posted 27 Jan 2010
Service allows "Tweeters" to listen to their own or others' Twitter messages/updates from any phone via an IVR solution.
Industry News,
Posted 25 Jan 2010
Deal lets enterprises of all sizes build portable, Asterisk-based applications.
Industry News,
Posted 20 Jan 2010
New working drafts of standards are released by the Multimodal Interaction Working Group.
FYI,
Posted 10 Jan 2010
VoiceXML 3.0 should be out by the end of this year.
Standards,
Posted 10 Jan 2010
UK customers can now add SMS, IM, and mobile Web to existing voice and IVR applications.
Industry News,
Posted 15 Dec 2009
New working drafts of standards are released by the Multimodal Interaction Working Group.
News Feature,
Posted 11 Dec 2009
Deal includes all of Motorola's rights to and interest in the VoxGateway VoiceXML browser.
News Feature,
Posted 06 Oct 2009
SpeechTEK's first ever European event
Industry News,
Posted 28 Aug 2009
Spanish, German, and French bring more developers to the table.
Industry News,
Posted 04 Jun 2009
The company says the offering eliminates entry barriers for natural language IVR applications because developers no longer have to build complex grammars and create back-end artificial intelligence.
News Feature,
Posted 12 Mar 2009
New Tropo platform expands the developer community's programming language choices.
News Feature,
Posted 06 Mar 2009
The new releases offer additional features and aim to give designers more control.
News Feature,
Posted 25 Feb 2009
The company makes available the new version of its VoiceXML/CCXML platform.
News Feature,
Posted 23 Feb 2009
EMMA facilitates interaction through keyboard, mouse, voice, touch, or gesture.
News Feature,
Posted 17 Feb 2009
The new network-based platform will allow users to utilize voice commands to access the Web during mobile phone calls.
News Feature,
Posted 10 Feb 2009
Recently, VoiceObjects announced the release of VoiceObjects 7.4, the latest version of the 7.0 suite that first launched in the spring of 2007.
News Feature,
Posted 29 Jan 2009
Alcatel-Lucent, Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel share Gartner's Leaders Quadrant spots.
News Feature,
Posted 12 Dec 2008
Voice platform provider expands solutions for enterprise and mobile carriers and extends its European footprint
FYI,
Posted 09 Dec 2008
Latest version of the company's VoiceXML/CCXML platform supports up to 180 channels per server.
Industry News,
Posted 05 Dec 2008
Green-Ear adds color to gaming arena by designing voice applications for multiplayer games on the Flash platform.
News Feature,
Posted 02 Dec 2008
Partnership will result in the development of South-African English and Afrikaans for teliSpeech Recognizer.
Industry News,
Posted 21 Nov 2008
Single, flexible package consolidates Avaya Communication Manager, desktop and mobility communications tools for little to no additional cost.
News Feature,
Posted 13 Nov 2008
Joint offering extends the NEC UNIVERGE 360 vision to enterprise contact centers through intuitive self-service voice applications.
Industry News,
Posted 11 Nov 2008
Servion will work with Tellme to provide customized contact optimization capabilities that help businesses improve their voice-based customer interactions.
Industry News,
Posted 11 Nov 2008
Convergys introduces Intervoice Voice Portal 6.0 (IVP 6) and its next-generation application creation environment, Interaction Composer.
Industry News,
Posted 11 Nov 2008
Acquisition brings Syntellect and Envox together, strengthening their global reach, distribution channels, market focus, and technology portfolio.
News Feature,
Posted 21 Oct 2008
Financial services firm moves from a self-hosting to a shared IVR system.
News Feature,
Posted 06 Oct 2008
Global Connect and Electronic Payment Providers partner to create an IVR that will allow customers to useautomated payment capabilities.
News Feature,
Posted 02 Oct 2008
Voxeo announced Friday the release of a new Web-native voice application development tool.
News Feature,
Posted 24 Dec 2007
Adjust audio responses based on caller preferences and more.
Voice Value,
Posted 01 Jun 2007
In IVR design, it should be about finding the right voice, not the right character.
Feature,
Posted 01 Jun 2007
According to Bruce Morse, vice president of contact center solutions at IBM, "Delivering a speech server that exploits the Web application server and tooling environment is a logical extension of the IT organization, and enables clients to take advantage of the integration work that's already going on there."
Q & A,
Posted 01 Jul 2005