Speech Technology Magazine

Category: Telecommunications

Verint Impact 360 Speech Analytics Helps Shanghai Unicom Hear the Voice of Its Customers

Chinese telecom provider captures, analyzes, and responds to customer insights using speech analytics from Verint.
Speech Technology Digest, Posted 23 Apr 2014

NXP Adds LifeVibes VoiceExperience to Samsung Galaxy S5

NXP's LifeVibes facilitates voice conferencing and chat applications.
Speech Technology Digest, Posted 22 Apr 2014

AudioCodes Releases Cloud-Based One Voice for Enterprise Mobility

AudioCodes launches an enterprise mobility solution suite for employee mobility, roaming, and speech-enabled directory search and dialing.
Speech Technology Digest, Posted 26 Feb 2014

Cirrus Logic Releases New Voice Processors for Mobile Apps

CS48LV12/13 voice processor ICs with SoundClear embedded software deliver high performance for improved voice quality and voice recognition accuracy.
Speech Technology Digest, Posted 14 Feb 2014

RingPlus Launches In-Call Mobile Voice Apps

Several of the speech-enabled apps available now include real-time transcription, recording, and translation.
Speech Technology News Features, Posted 10 Jan 2014

Nuance and TCL Expand Partnership Agreement for Swype Keyboards

Swype will be the default keyboard on TCL's touchscreen Android devices in the U.S.
Speech Technology Digest, Posted 12 Jul 2013

Voxeo Spins Off Voxeo Labs

Voxeo Labs announces new corporate identity under Tropo brand.
Speech Technology Digest, Posted 08 Jul 2013

Rubidium Releases Mandarin Chinese ASR and TTS

The technology allows for hands-free phone use in China.
Speech Technology Digest, Posted 28 May 2013

Maryland Awards Relay Contract to Hamilton Relay

The five-year contract covers relay and captioning of phone calls for the deaf.
Speech Technology Digest, Posted 23 Apr 2013

Acme Packet and CallMiner Provide Cloud-Based Speech Analytics to Clearwire

Solution analyzes customer interactions and measures agent performance.
Speech Technology Digest, Posted 12 Mar 2013

Mobile Technology Solves TV Troubles

Synchronoss' SmartCare IVR gives Mediacom subscribers on-the-go options via their smartphones.
Deployments, Posted 10 Feb 2013

Singing the Praise of Speech Recognition

Applications are out there—if you know where to look.
Forward Thinking, Posted 10 Feb 2013

Oracle Buys Acme Packet

The deal adds session border control technology to Oracle's communications offering to speed the deployment of all-IP networks.
Speech Technology News Features, Posted 04 Feb 2013

VoiceBox Voice Personal Assistant Patent Portfolio Expands

Recent patents cover the use of voice in mobile advertising.
Speech Technology Digest, Posted 09 Jan 2013

Voxeo Taps Bob Ingalls as CEO

Former Verizon exec named to drive Voxeo through next growth phase.
Speech Technology News Features, Posted 11 Sep 2012

Voice Assist Applies for Patent for Next Generation Home Phone Service

Technology reroutes subscribers to a voice-activated assistant.
Speech Technology Digest, Posted 27 Aug 2012

PCS Wireless and Voice Assist Announce Nationwide Market Trial

10,000 handsets will get the hands-free safe driving assistant.
Speech Technology Digest, Posted 22 Aug 2012

Siemens OpenScape Xpressions Integrates Dragon Voicemail-to-Text

The solution delivers transcribed voice messages directly to an email inbox.
Speech Technology Digest, Posted 22 Aug 2012

Nuance Dragon Dictation and Search Apps Now Available in Vietnam

Vietnamese consumers can now speak to send text messages, email, and more.
Speech Technology Digest, Posted 19 Jul 2012

StrikeForce and TradeHarbor Announce First "Three-Factor" Voice Verification Solution

The partnership has yielded a new level of cyber security assurance for online transactions.
Speech Technology News Features, Posted 17 Jul 2012

Polska Telefonia Cyfrowa Launches Nuance Voice Biometrics Solution

Nuance VocalPassword delivers automated password reset applications to employees.
Speech Technology Digest, Posted 12 Jul 2012

Oaisys Advanced Call Recording Joins SterlingVOICE Hosted VoIP Platform

The combined solution delivers enhanced regulatory compliance and quality monitoring capabilities.
Speech Technology Digest, Posted 10 May 2012

Sensory Introduces Speaker Verification for Mobile Devices and Consumer Electronics

Speaker verification is designed with a small footprint and low power consumption for integration into all types of devices
Speech Technology News Features, Posted 02 May 2012

A Small Firm Takes on the Big Smartphone Makers over Voice Patents

Potter Voice Technologies is suing Apple, Microsoft, Google, and others over a patent that covers natural language voice control of a computer.
Speech Technology News Features, Posted 26 Apr 2012

BrightHouse Networks Offers PhoneTag Voicemail-to-Text

The cable owner and operator is offering the service to its residential and business customers.
Speech Technology Digest, Posted 26 Apr 2012

Mutare Can Convert Avaya CallPilot Applications

Avaya CallPilot's VBK files can be converted to .wav or MP3 files.
Speech Technology Digest, Posted 16 Apr 2012

Auraya Systems Joins Avaya Partner Program

ArmorVox can be integrated onto Avaya IVR
Speech Technology Digest, Posted 10 Apr 2012

uReach launches VisionMail

Visual voice messaging offers comprehensive message transcription and social media integration.
Speech Technology Digest, Posted 03 Apr 2012

Avaya Acquires Radvision for $230 Million

The deal enables Avaya to provide customers with video collaboration products.
Speech Technology News Features, Posted 15 Mar 2012

Nuance Powers T-Mobile’s Voicemail-to-Text

Transcribed voice messages can be sent via text message or to T-Mobile visual voicemail.
Speech Technology Digest, Posted 27 Feb 2012

NEC and Klausner Technologies Resolve Patent Litigation

The two companies sign a worldwide visual voicemail patent license.
Speech Technology Digest, Posted 23 Feb 2012

BSkyB Deploys SpeechStorm Applications

Triple-play services provider turns to SpeechStorm's advanced customer care applications for personalized self-service.
Speech Technology Digest, Posted 21 Feb 2012

Nuance Dragon Now Available for U.S. Cellular Customers

Voicemail-to-text added to cell provider services.
Speech Technology Digest, Posted 06 Feb 2012

Ericsson, Qualcomm Accomplish World's First Voice Handover Between LTE And WCDMA

This feat breaks ground in voice over LTE technology.
Speech Technology News Features, Posted 02 Feb 2012

Ask Ziggy Gives Siri a Run for Its Money

Voice assistant now available for Windows 7 phones.
Speech Technology Digest, Posted 04 Jan 2012

Is Google Developing a Siri Killer?

New voice capabilities are reported in the works for Google's Android phones.
Speech Technology News Features, Posted 14 Dec 2011

Voice Assist Partners With TapFactory

New iPhone app includes a voice assist button.
Speech Technology Digest, Posted 14 Dec 2011

YouMail Visual Voicemail Plus Now Available to Viaero Wireless Subscribers

Viaero's Android smartphones will come with the application preloaded.
Speech Technology Digest, Posted 01 Dec 2011

New Service Stores Voicemail in the Cloud

Voisso.com lets users store, share, and access voicemail from cell phones and mobile devices.
Speech Technology News Features, Posted 17 Oct 2011

Nuance Powers New Voicemail-2-Text Service for Sprint BlackBerry Users

Sprint BlackBerry customers can now get their voice messages transcribed and delivered by email or text message.
Speech Technology Digest, Posted 27 Sep 2011

Listen to the Voice of the Customer

Editor's Letter, Posted 01 Sep 2011

Suite Evolution Drives Contact Centers

Bundling apps improves data management, customer experience
Feature, Posted 01 Sep 2011

Exclusive Book Excerpt: Designing Better Speaker Verification

Chapter describes how to bridge the gap between the creators and implementers of investigatory voice biometric technologies
Feature, Posted 01 Sep 2011

How to Know When Your Speech System Is Too Old

Customer dissatisfaction is the first indication, as the IVR begins to cost more to maintain than to replace
Cover Story, Posted 01 Sep 2011

Nuance Agrees to Acquire Loquendo

Deal is valued at $75.5 million
FYI, Posted 01 Sep 2011

Mobile Speech Promises Glittering Prizes and Serious Challenges

SpeechTEK 2011 keynote panel explores why mobility is a game changer for the speech industry
FYI, Posted 01 Sep 2011

The Prescription for Speech Delivered at SpeechTEK 2011

In closing keynote, co-chairs Jim Larson and Susan Hura urge attendees to improve IVR systems at all costs
FYI, Posted 01 Sep 2011

A Window of Opportunity

Call center software helps Blinds.com boost revenue, cut service calls
Deployments, Posted 01 Sep 2011

If It’s a Tornado, Just Text Me

Automated messaging must be highly relevant and user-specific
Interact, Posted 01 Sep 2011

Automated Translation Saves Thousands

But proper implementation requires meticulous preparation
In Other Words, Posted 01 Sep 2011

Giving a Voice to the Developing World

Standards, mobile phones help bring the Web to resource-constrained areas
Standards, Posted 01 Sep 2011

Views from SpeechTEK 2011: Smartphones Set to Revolutionize Self-Service

Explosive growth in this market is also seen in developing world. Is owning a mobile device now "a human right"?
Speech Technology News Features, Posted 10 Aug 2011

Mobile Speech Promises Glittering Prizes But Also Serious Challenges

Keynote panel at SpeechTEK 2011 explores smartphone frontier.
Speech Technology News Features, Posted 09 Aug 2011

Nuance Powers Hands-Free Genius Button on New T-Mobile myTouch 4G Slide

T-Mobile's Genius Button gets even smarter with new voice-enabled wake up commands.
Speech Technology Digest, Posted 20 Jul 2011

Yap Powers Spanish Voicemail-to-Text for MetroPCS

Language identification technology automatically determines whether message was spoken in English or Spanish.
Speech Technology Digest, Posted 19 Jul 2011

Speech Technology Satisfies Various Needs

Editor's Letter, Posted 01 Jul 2011

The 2011 Market Leaders

Cover Story, Posted 01 Jul 2011

The 2011 Star Performers

Feature, Posted 01 Jul 2011

The 2011 Speech Luminaries

Feature, Posted 01 Jul 2011

The 2011 Implementation Awards

Feature, Posted 01 Jul 2011

Hosted Solutions Slash Cost of Ownership

Cloud-based offerings bring substantial savings over on-premises systems
FYI, Posted 01 Jul 2011

Nokia Turns to Windows Phone Platform

Microsoft, Finnish company team on Windows Phone 7-based global mobile ecosystem
FYI, Posted 01 Jul 2011

Microsoft to Acquire Skype for $8.5 Billion

Software giant targets Internet and smartphone markets
FYI, Posted 01 Jul 2011

Speech of the Future: Mobile, Multimodal, and Multilingual

Future trends identified at SpeechTEK Europe conference in London
FYI, Posted 01 Jul 2011

Irrationally Held Truths Take a Toll

When organizations make assumptions about customers, rather than collect real data, self-service applications suffer
Interact, Posted 01 Jul 2011

The Rise of Proactive Customer Care

Anticipating needs delivers benefits in customer service, sales/marketing, and government
The Business Case, Posted 01 Jul 2011

Are You Ready for Mobility Care?

Tie app into the contact center to create seamless interactions across customer entry points
Inside Outsourcing, Posted 01 Jul 2011

Multimodal User Interfaces Supplanting Voice-Only Apps

Trend driven by statistical language models, speaker verification, video clips, and multilingual apps
Forward Thinking, Posted 01 Jul 2011

Speech-Enhanced Customer Service Gets a New Look

Multichannel solutions meld proactive outbound alerts and notifications with inbound capabilities
Voice Value, Posted 01 Jul 2011

Nuance Releases New Dragon Version and New Dragon Remote Mic App

Version 11.5 adds new social media sharing capabilities, correction and editing features, and more.
Speech Technology News Features, Posted 13 Jun 2011

MetroPCS Launches Visual Voice Mail Services

New service is available on select MetroPCS mobile devices.
Speech Technology Digest, Posted 06 Jun 2011

Multinationals Move CRM and Communications to the Cloud

Deployment of cloud services among global firms has seen a 60 oercent increase in the past year.
Europe News, Posted 20 May 2011

j2 Global Communications Releases Call Recorder

eVoice lets users capture, play, review, and reference calls made or received on any phone.
Speech Technology Digest, Posted 19 May 2011

PhoneTap 1.3 iPhone App Released

Clever Panda has released PhoneTap 1.3 for iPhone, an app that lets users record outgoing calls.
Speech Technology Digest, Posted 13 May 2011

Klausner Files More Visual Voicemail Patent Lawsuits

Eleven firms are named in the latest patent infringement cases
Speech Technology Digest, Posted 11 May 2011

T-Mobile Netherlands Selects Voxeo for Self-Service Portal

The telecom carrier has deployed Voxeo's VoiceObjects technology to deliver personalized self-service.
Speech Technology Digest, Posted 11 May 2011

Microsoft Plans to Acquire Skype

Microsoft hopes the $8.5 billion purchase will give it a greater share of the Internet and smartphone market.
Speech Technology News Features, Posted 10 May 2011

Loquendo Provides the Voice of Telefonica

The Telefonica brand speaks to customer care and other services with a custom synthetic voice.
Speech Technology Digest, Posted 03 May 2011

ClickFox Reveals Customer Identification Pitfalls During Self-Service

Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
Speech Technology News Features, Posted 02 May 2011

Making a Case for IVR Hosting

Editor's Letter, Posted 01 May 2011

The Anatomy Of A Decision

Feature, Posted 01 May 2011

Hosted IVRs Bring Peace Of Mind

Price and flexibility are encouraging corporations to switch from premises-based solutions
Cover Story, Posted 01 May 2011

Don't Let M&As Steer You Off Course

Tech vendors get acquired. What can your organization do to protect its investments?
Feature, Posted 01 May 2011

Market Spotlight: Government

Voice R&D responds to homeland security requests
FYI, Posted 01 May 2011

Mobile: The New Frontier for Voice Security

A Twitter poll shows that 84 percent of consumers contact customer service through their mobile phones, and more than half (53 percent) said that security risks are a main concern when they complete transactions
FYI, Posted 01 May 2011

Tech Investments Buoy Workforce Optimization

WFO market forecast to post healthy growth in the near term
FYI, Posted 01 May 2011

Call Centers Receive Guidance on Protecting Credit Card Data

PCI Security Standards Council releases document titled "Protecting Telephone-Based Payment Card Data Information Supplement"
FYI, Posted 01 May 2011

SpeechCycle Dedicates Division to Smartphone Customers

The goal is to support leading operating systems, such as Apple's iPhone, Google's Android, and RIM's BlackBerry
FYI, Posted 01 May 2011

Rural Arizona Connects With Residents

Pinal County speeds service and cuts costs by switching from a hosted to an on-premises contact center suite
Deployments, Posted 01 May 2011

IVR Is Good News for Scripps

Media company leverages Pronexus system to standardize subscription services for 14 newspapers
Deployments, Posted 01 May 2011

Spring-Cleaning or a New House? Voice User Interface Designers Can Help

How to sort out requirements for outsourcing your IVR
Inside Outsourcing, Posted 01 May 2011

Emergency Preparedness Is a Job for All

Court ruling in Los Angeles disabilities case teaches a broader lesson; speech-generating devices are one of several tools that could be employed
Voice Value, Posted 01 May 2011

Qwest, Panasonic, Avaya, and Yahoo! License Klausner's Visual Voicemail

Klausner settles its patent infringement lawsuits with the four firms, which were named as defendants.
Speech Technology Digest, Posted 29 Apr 2011

Maine Relay Begins Offering Mobile Captions Service

Hamilton Relay's Voice Carry Over (VCO) capabilities are now available via mobile device for residents of Maine.
Speech Technology Digest, Posted 28 Apr 2011

Hamilton Relay to Caption Calls for Captioned Telephone

Company adding positions to its headquarters in Aurora, Nebraska to handle captioned telephone calls.
Speech Technology Digest, Posted 27 Apr 2011

West Acquires Smoothstone IP Communications

The deal expands West's cloud-based unified communications and VoIP solutions portfolio.
Speech Technology Digest, Posted 21 Apr 2011

Hamilton Relay to Provide Captioning for Telephone Services in Virginia

This latest implementation puts Hamilton Relay in 18 U.S. states and the District of Columbia.
Speech Technology Digest, Posted 13 Apr 2011

Cyberon Releases Hands-Free Phone App

Voice Speed Dial lets Android users make phone calls by speaking a name
Speech Technology Digest, Posted 08 Apr 2011

Vlingo Launches Virtual Assistant for the Brits

Vlingo localizes its Virtual Assistant for U.K. English, releases an Android app.
Speech Technology Digest, Posted 08 Apr 2011

Nuance Will Power Turkcell's Voice Signature Service

Nuance's voice biometrics help reduce call handling time and make transactions more secure.
Speech Technology Digest, Posted 07 Apr 2011

Interact Introduces SPOT SIP Engine

Interact's SPOT SIP Engine, with its VoiceXML and CCXML interpreters, is a Voice over IP telephony IVR software system using SIP Call Control and host media processing for all audio management.
Speech Technology Digest, Posted 05 Apr 2011

VoIP Services Market Nears $50 Billion

Business adoption fuels strong growth; industry should reach nearly $75 million by 2015, Infonetics data reveals.
Speech Technology News Features, Posted 01 Apr 2011

Nuance Powers Vivo Brazil Torpedo Recado Voicemail-to-Text Service

Leading carrier in Brazil lets subscribers read voicemail messages as transcribed SMS text messages.
Speech Technology Digest, Posted 30 Mar 2011

Google's Contact Centers to Use ASC VoIP Recording Solution

EVOip VoIP recording solution will be implemented at facilities in the United States, Japan, China, India, and Australia.
Speech Technology Digest, Posted 29 Mar 2011

Dial2Do Powering SuperTooth HandsFree Assistant

New voice-activated email, SMS, Facebook, and Twitter service from SuperTooth launches.
Speech Technology Digest, Posted 24 Mar 2011

Free Voicemail-to-Text from Yap Now Available for Android

Yap Voicemail app is now available to 10 million Android users with AT&T, T-Mobile, and Verizon.
Speech Technology News Features, Posted 23 Mar 2011

Voice Assist Partners with Jabra to Provide Complete Hands-Free Solutions

The combination of the Voice Assist cloud-based speech services and Jabra hands-free devices provide a solution for consumers and enterprise users.
Speech Technology Digest, Posted 22 Mar 2011

Atos Origin Awards Voice Biometric Contract to Leading Software

Leading Software's solution leverages the latest voice biometric technologies by Loquendo to provide a secure 24-hour service to Atos Origin's key financial service and public sector clients.
Speech Technology Digest, Posted 22 Mar 2011

Se Habla Español? Yap Now Does

Automated voice recognition provider is now offering Spanish voice-to-text services.
Speech Technology Digest, Posted 22 Mar 2011

Carolina West Selects Movius Voice-to-Text Solution

The voicemail-to-text solution was developed jointly with Ditech Networks.
Speech Technology Digest, Posted 22 Mar 2011

Sprint Now Offers Google Voice Apps on All Its Phones

Sprint is first carrier to allow customers to use their existing mobile number as their Google Voice number without porting.
Speech Technology Digest, Posted 21 Mar 2011

SpeechCycle Launches SmartCare Mobile

The voice-enabled solution is the first customer care solution developed specifically for the smartphone.
Speech Technology News Features, Posted 21 Mar 2011

iSpeech Releases DriveSafe.ly on iPhone

The app can speak text messages, email, and Tweets aloud and allow for text responses by voice
Speech Technology Digest, Posted 15 Mar 2011

Nuance Powers Movistar’s Llamadas Perdidas Voice-to-Text Service

Nuance's Missed Call Messenger ensures Movistar subscribers get the message every time with transcribed voice messages delivered as text.
Speech Technology Digest, Posted 08 Mar 2011

Ditech Networks and AVST Partner on Voicemail-to-Text Services to Enterprises

AVST customers can now enjoy the benefits of Ditech's PhoneTag service.
Speech Technology Digest, Posted 02 Mar 2011

Listen Before You Leap

Editor's Letter, Posted 01 Mar 2011

At A Crossroads

Why today's market share dominance doesn't portend tomorrow's environment
Feature, Posted 01 Mar 2011

Making Mobile Business-Appropriate

How speech is finding its way onto smartphones and saving you big bucks
Feature, Posted 01 Mar 2011

What's In A Name?

Personalization means more than being on a first-name basis with customers
Cover Story, Posted 01 Mar 2011

Hotels Should Be Doing More with IVRs

Market Spotlight: Hospitality
FYI, Posted 01 Mar 2011

Wireless Customers Want Less Automation

FYI, Posted 01 Mar 2011

Nuance Advances Into Voice Biometrics

FYI, Posted 01 Mar 2011

Speech Is the True Blue Choice

Nexidia's QuickStart helps BlueCross BlueShield of Tennessee save more than $1 million a year
Deployments, Posted 01 Mar 2011

SendMe Does a High Five(9) Over IVR Savings

Strong growth prompted the mobile content provider to find a new vendor for a ‘rip-and-replace' system
Deployments, Posted 01 Mar 2011

Spoken Web for the Developing World

Project lets rural denizens with no technical expertise create web of information using a simple phone and speech technology
The View from AVIOS, Posted 01 Mar 2011

Unify Communications Across Channels

Semantic parsing can mine a treasure trove of data
Inside Outsourcing, Posted 01 Mar 2011

Combining IVR and Smartphones

Take advantage of today's visual displays and develop consumer product apps
Forward Thinking, Posted 01 Mar 2011

Why Hosting Is Part of Your Future

Ignore it at your own cost
The Business Case, Posted 01 Mar 2011

Year of Speech Coming? It’s Already Here

Technical hurdles remain, but the technology has become ubiquitous
Voice Value, Posted 01 Mar 2011

Ditech Networks and YouMail Partner to Revolutionize Voicemail

the partnership delivers advanced messaging applications available to carriers, enterprises and consumers.
Speech Technology Digest, Posted 15 Feb 2011

Nuance Brings Voice to New Jawbone ERA Headsets

Jawbone's new caller ID features Nuance's Vocalizer Connected TTS, developed and integrated via the Nuance Mobile Developer Program.
Speech Technology Digest, Posted 11 Feb 2011

Less Automation Needed to Elevate Satisfaction with the Wireless Customer Experience

Satisfaction is much lower among customers who go through automated response systems than live agents, new J.D. Power & Associates research finds.
Speech Technology News Features, Posted 07 Feb 2011

Broadvox and Cypress Communications Complete Merger

The merger will result in a nationwide business VoIP and MPLS-enabled network.
Speech Technology Digest, Posted 18 Jan 2011

A New Year

As the economy rebounds, voice solutions continue to build use cases.
Cover Story, Posted 08 Jan 2011

It’s Not the Recognizer

Examining speech application errors reveals several more likely causes.
Talking Tech, Posted 08 Jan 2011

Please Listen Carefully, as Our Customers Have Changed

Editor's Letter, Posted 05 Jan 2011

Microsoft Puts Speech in the Spotlight

FYI, Posted 05 Jan 2011

A Gray Area

Today's seniors can't be left out of VUI design decisions.
Feature, Posted 05 Jan 2011

Successful Failures

Speech has to step up or risk becoming 2011's Symbian.
Industry View, Posted 05 Jan 2011

Speech Helps Weed Out Overdue Accounts

A landscaping company uses an outbound solution to reach delinquent customers.
Deployments, Posted 05 Jan 2011

The Hooptedoodle of Phone

The rules of writing also apply to script design.
Interact, Posted 05 Jan 2011

Reducing the Cost of Every Dialogue

An all-in-one IP communications software suite helps Dialogue Marketing consolidate infrastructure.
Deployments, Posted 05 Jan 2011

Is the Cloud Your Answer?

Many questions need to be asked to reach the right conclusion.
Inside Outsourcing, Posted 05 Jan 2011

Kung Fu Rabbits Introduces Voice Texting for the iPhone

Using a hybrid of voice technologies, the new vText app gives iPhone users another option for voice to text.
Speech Technology Digest, Posted 23 Dec 2010

Consumer Demand High for Kryptos Voice Encryption App for iPhone

Application allows secure person-to-person calls over an encrypted Voice over IP network.
Speech Technology Digest, Posted 22 Dec 2010

Smith Micro Offers Voicemail-To-Text Service

New service enables mobile operators to offer premium voicemail service, highlighted by transcription of voicemail messages to text.
Speech Technology Digest, Posted 09 Dec 2010

Americans Spend More Than 1 Billion Hours Annually on Voicemail…And Hate ItListen to this article in TTS, powered by Loquendo

Listening to long and rambling messages is the top reason users dislike voicemail, according to a Yap study.
Speech Technology News Features, Posted 07 Dec 2010

Dragon Becomes More MultilingualListen to this article in TTS, powered by Loquendo

Nuance releases Dragon Dictation and Dragon Search in Spanish.
Speech Technology News Features, Posted 02 Dec 2010

Hamilton Mobile CapTel Launches New Browser Solution for Android

Captions of phone conversations are now available for Android, iPhone, and BlackBerry with advanced network capabilities.
Speech Technology Digest, Posted 16 Nov 2010

Phone.com Launches Text VoiceMail

Fully automated text voicemail transcriptions is now available to all Phone.com customers.
Speech Technology Digest, Posted 09 Nov 2010

A Touch of GeniusListen to this article in TTS, powered by Loquendo

Nuance will power the Genius button's Hands-Free Messaging on T-Mobile MyTouch 4G.
Speech Technology News Features, Posted 04 Nov 2010

Speech in My Pocket

With the smartphone's growing popularity comes a slew of new speech apps.
Forward Thinking, Posted 01 Nov 2010

VoIP and Voicemail-to-Text Make a Better Network

A broadband voice and data provider sees improved customer service with solutions from Junction Networks and PhoneTag.
Deployments, Posted 01 Nov 2010

New App Brings Social Media to Standard Voicemail

TTS and speech recognition combine with traditional voicemail platforms to make for a more interactive messaging experience.
Speech Technology News Features, Posted 26 Oct 2010

Iperia Announces Visual Messaging for BroadWorks

Integrated solution simplifies access to voice messages through mobile devices for BroadWorks customers.
Speech Technology Digest, Posted 26 Oct 2010

Iperia Releases Visual Messaging 2.0

Visual Messaging is available with voicemail transcription and new ways to manage messages.
Speech Technology Digest, Posted 06 Oct 2010

Yap Converts Voicemails to Text for iPhone

Free, automated voice messaging service is now available to iPhone users.
Speech Technology Digest, Posted 06 Oct 2010

VoIP Provider FeatureTel Introduces New Voicemail-to-Text Feature

Transcribed voicemail messages delivered for free to customers' email inboxes.
Speech Technology Digest, Posted 14 Sep 2010

Hamilton Relay Selected to Provide Captioned Telephone Services in Tennessee

The company now provides captioned telephone services in 18 states and the District of Columbia.
Speech Technology Digest, Posted 07 Sep 2010

New Application from Hamilton CapTel Allows BlackBerry Users to Read Calls

The application will be helpful to the hearing impaired.
Speech Technology News Features, Posted 02 Sep 2010

ANSI Publishes Voice Biometric Data StandardListen to this article in TTS, powered by Loquendo

The standard lays out the type and format of information that should accompany recordings.
Speech Technology News Features, Posted 17 Aug 2010

omNovia Will Provide a Translation Solution for WebinarsListen to this article in TTS, powered by Loquendo

The solution can also be leveraged with CRM and social media, such as Twitter.
Speech Technology News Features, Posted 09 Aug 2010

Nuance and ZTE Expand Strategic Relationship with T9 Portfolio

Nuance T9, XT9, T9 Write and T9 Trace Input Technology to be Integrated Across ZTE's Global Mobile Handset Portfolio
Speech Technology Digest, Posted 30 Jul 2010

Junction Networks Teams Up with PhoneTag to Offer Voicemail-to-Text

OnSIP customers can now receive transcribed voicemails in their email inbox.
Speech Technology Digest, Posted 20 Jul 2010

NEC Adds Advanced Unified Messaging with Speech Recognition

NEC gives employees a personal assistant and access to speech recognition applications for on-the-go messaging.
Speech Technology Digest, Posted 08 Jul 2010

Metaswitch Enhances Unified Messaging Portfolio with Voicemail-to-TextListen to this article in TTS, powered by Loquendo

New partnership with Nuance enables a fully integrated, multiscreen, multilingual voicemail experience.
Speech Technology News Features, Posted 22 Jun 2010

Nuance Will Now Provide Mobile Care for Android OSListen to this article in TTS, powered by Loquendo

Services can be accessed without calling a call center agent.
Speech Technology News Features, Posted 17 Jun 2010

Capture Voicemail Information Even Working from HomeListen to this article in TTS, powered by Loquendo

eVoice app for Android enables call forwarding as well as speech-to-text transcription of voicemail.
Speech Technology News Features, Posted 16 Jun 2010

Want to Be Multilingual? There's an App for ThatListen to this article in TTS, powered by Loquendo

Cellictica releases a speech-to-speech translation application for the iPhone.
Speech Technology News Features, Posted 26 May 2010

Voxeo Launches Free International Developer Program

New services include SMS and voice phone numbers in 40 countries plus speech recognition and synthesis in more than 20 languages.
Speech Technology Digest, Posted 26 May 2010

HP and Alcatel-Lucent Partner for UC CollaborationListen to this article in TTS, powered by Loquendo

The two companies share technologies in hopes of improving simplified solutions.
Speech Technology News Features, Posted 24 May 2010

BT Business Adopts Nuance Speech Recognition

Nuance solutions are expected to make it easier for customers to do business with BT and to drive efficiencies.
Speech Technology Digest, Posted 19 May 2010

Google to Acquire Global IP SolutionsListen to this article in TTS, powered by Loquendo

Cash offer will bring the IP voice and video processor into Google's stable for an estimated $68.2 million.
Speech Technology News Features, Posted 18 May 2010

AudioCodes Acquires NSC Natural Speech Communication

The VoIP provider buys the remaining shares of NSC for about $1.2 million.
Speech Technology Digest, Posted 12 May 2010

GIPS HD Voice to Power LG's Fixed Mobile Convergence VoIP Solution

LG Electronics will offer superior VoIP quality with GIPS HD Voice for South Korean service providers.
Speech Technology Digest, Posted 10 May 2010

Nuance Advanced Speech Capabilities Debut on New T-Mobile myTouch 3G Slide

New Genius Button enables one-touch voice control of favorite apps, Dragon Dictation for messaging, and text-to-speech for hands-free message readback.
Speech Technology Digest, Posted 05 May 2010

Sangoma Unveils Voice Transcoding Card

New D100 Card delivers up to 480 channels of voice transcoding, offering an alternative to software-based solutions.
Speech Technology Digest, Posted 04 May 2010

TTS Finds Global Media

With new markets come new uses for the technology.
Talking Tech, Posted 01 May 2010

DriveSafe.ly Gets Down to Business

iSpeech brings its distracted driving solution to enterprise customers looking to stop employees' texting while driving.
Speech Technology Digest, Posted 28 Apr 2010

YouMail Faces Visual Voicemail Lawsuit

Klausner Technologies files suit alleging visual voicemail patent infringement.
Speech Technology Digest, Posted 28 Apr 2010

Read Your Voicemail with Iperia’s Visual Voice Messaging App

Yap provides fully automated voicemail-to-text transcription for Iperia.
Speech Technology Digest, Posted 23 Apr 2010

Nuance Launches Dragon Dictation for Email, Available Now for BlackBerry

BlackBerry smartphone users can now access the power of Dragon NaturallySpeaking to dictate directly into email.
Speech Technology Digest, Posted 22 Apr 2010

Powerful SIP Stack, HMP Elements, Now Featured in Voice Elements Platform

VoIP-based automated telephone apps can be quickly deployed using Microsoft .NET languages.
Speech Technology Digest, Posted 14 Apr 2010

CosmoCom Powers UK Hosted Contact Center Offering from VanillaIP

The U.K. VoIP service provider expands offerings for customers and channel partners.
Speech Technology Digest, Posted 14 Apr 2010

Voice on the Go Takes Voice on the RoadListen to this article in TTS, powered by Loquendo

New application lets drivers listen to and respond to messages without ever looking at their phone.
Speech Technology News Features, Posted 09 Apr 2010

AVST Acquires Active VoiceListen to this article in TTS, powered by Loquendo

Integration of NEC Active Voice division into AVST strengthens the unified communications market position for both companies.
Speech Technology News Features, Posted 07 Apr 2010

MetroPCS Launches Fully Automated Voice Mail-to-Text Service

Customer voicemail is converted to text and delivered as text messages or email with sound files attached.
Speech Technology Digest, Posted 06 Apr 2010

Goober Releases Free VoIP and IM Apps for iPhone and iPod Touch

Goober VoIP for the iPhone saves up to 90 percent on mobile VoIP calls.
Speech Technology Digest, Posted 01 Apr 2010

Nuance Announces TALKS 5.0 for Touchscreen Phones

Assistive mobile phone screen reader now supports Series 60 5th Edition phones and features new exploration mode for navigation of apps.
Speech Technology Digest, Posted 31 Mar 2010

VoiceWalker Releases Voice over IP Suite

Company promises 45 percent savings versus traditional phone services.
Speech Technology Digest, Posted 31 Mar 2010

One Call Now Is First Message Notification Service To Release iPhone App

New mobile application allows users to send and manage group notification on the go.
Speech Technology Digest, Posted 31 Mar 2010

Hawaiian Telcom Selects uReach Technologies for Messaging Services

The carrier focuses on customer win-back and retention with high-value offers.
Speech Technology Digest, Posted 25 Mar 2010

Nuance Powers Voice-to-Text Messaging on Cisco Unity Connection Platform

Cisco SpeechView with Nuance Voice-to-Text improves communication and boosts productivity for today's mobile enterprise workforce.
Speech Technology Digest, Posted 24 Mar 2010

SpeakWrite Offers Transcription Application for iPhone, BlackBerry, and Android

The company brings cost-effective smartphone transcription services to legal and business sectors.
Speech Technology Digest, Posted 22 Mar 2010

Microsoft Uses Yap's Speech Cloud for Voice Messaging

Sprint subscribers can now speak text messages and email.
Speech Technology Digest, Posted 22 Mar 2010

Is Google's New Phone Sparking a Mobile War?

With its Nexus One 'superphone,' Google looks to take on Apple.
FYI, Posted 08 Mar 2010

Voicemail-to-Text

Speech Solutions, Posted 08 Mar 2010

Competition Heats Up

But delivering functional voice search services will take time and effort.
Feature, Posted 08 Mar 2010

Mobility Ubiquity

Can speech make it on mobile devices?
Voice Value, Posted 08 Mar 2010

Business VoIP Provider Vocalocity Names New CEO

Wain Kellum, CEO of Omnilink Systems since 2007, joins Vocalocity as its chief executive.
Speech Technology Digest, Posted 22 Feb 2010

Loquendo Embedded TTS and ASR Now Available for Android, Maemo and Moblin Mobile Platforms

Speech technology vendor makes its applications available to open-source developers in all languages.
Speech Technology Digest, Posted 19 Feb 2010

Umanify Takes Loquendo Speech to the iPhone

Interactive digital assistant features Loquendo's Embedded TTS.
Speech Technology Digest, Posted 17 Feb 2010

Netcom Becomes the First Mobile Operator to Offer Visual Voicemail on Sony Ericsson Handsets

Making Visual Voicemail available for mass-market use in Norway paves the way for significant global growth.
Speech Technology Digest, Posted 17 Feb 2010

Ninety-Eight Percent of Users Want a Better Way to Get Voicemail

uReach Technologies partners with Yap to help carriers address this need.
Speech Technology Digest, Posted 16 Feb 2010

Nuance Mobile Care Enhances Secure Payment Offerings Through Partnership with Vesta

Mobile operators and users to benefit from secure, intuitive mobile care payment solutions.
Speech Technology Digest, Posted 10 Feb 2010

Voxeo Partners with Four Key Voice Biometrics Providers

Voxeo delivers voice verification, with major vendors providing solutions for every need.
Speech Technology News Features, Posted 09 Feb 2010

Nuance Powers New Virgin Mobile Canada Voicemail-to-Text Service

Virgin Mobile Canada delivers voicemail-to-text service as a standard feature across its Value-to-Premium rate plan portfolio.
Speech Technology Digest, Posted 04 Feb 2010

Yap Sees Gains in Voicemail to TextListen to this article in TTS, powered by Loquendo

The company signs two big clients, demonstrating growing interest among enterprises and carriers.
Speech Technology News Features, Posted 22 Jan 2010

Market Spotlight: Telecommunications

Speech is right for directory assistance
FYI, Posted 10 Jan 2010

PhoneTag Live Transcription for Conference Calls Available Now

Ditech's PhoneTag Live service turns any phone call into actionable and searchable data.
Speech Technology Digest, Posted 07 Jan 2010

Optus Launches Voice to Text Service Powered by SpinVox

Fourteen-day free trial available for Optus Post-Paid mobile customers.
Speech Technology Digest, Posted 08 Dec 2009

Entel Chile Selects Comverse for Visual Voicemail on Mobile Devices and PCs

Voicemail messages come directly to users as multimedia messages and email.
Speech Technology Digest, Posted 02 Dec 2009

Speech Is Right for Directory AssistanceListen to this article in TTS, powered by Loquendo

New research finds speech recognition outperforms operators and databases in accuracy and speed.
Speech Technology News Features, Posted 01 Dec 2009

Voxbone’s iNum Service Speaks in High Definition With Skype

In-the-room sound quality available as Voxbone adds support for Skype's SILK wideband audio codec.
Speech Technology Digest, Posted 27 Oct 2009

LiveVox Call Recording Suite Upgraded to Record Manual Calls

Hosted dialer's ability to record all outbound and inbound calls eliminates the need for third-party recording packages.
Speech Technology Digest, Posted 08 Oct 2009

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Speech Technology Digest, Posted 28 Aug 2009

Fonix iSpeak 1.4 Now Available for iPhone 3.0

Voice recognition application supports iPhone 2G, 3G, and 3GS devices.
Speech Technology Digest, Posted 31 Jul 2009

Ifbyphone SIPs from the Font of Lower PricesListen to this article in TTS, powered by Loquendo

The company promises carriers more for less with a new sales model.
Speech Technology News Features, Posted 20 Apr 2009

Who Mobile Cares? MetroPCS and Nuance DoListen to this article in TTS, powered by Loquendo

Nuance will be providing MetroPCS with its on-device self-service solution.
Speech Technology News Features, Posted 08 Apr 2009

Verizon Wireless Launches TALKS for Customers with Visual ImpairmentsListen to this article in TTS, powered by Loquendo

The new offering uses TTS to read messages, assist with menu navigation, and much more.
Speech Technology News Features, Posted 17 Mar 2009

Hold the Phone: It’s Google Voice and It’s FreeListen to this article in TTS, powered by Loquendo

Google Voice's voicemail-to-text offering may prove a challenge to just about every phone company.
Speech Technology News Features, Posted 16 Mar 2009

AT&T Gets a New Voice in Windows for 2009Listen to this article in TTS, powered by Loquendo

Wizzard releases version 4.2 of AT&T Natural Voices Text to Speech.
Speech Technology News Features, Posted 10 Mar 2009

Yahoo Looks to Mobile to Increase Its Share of Internet SearchesListen to this article in TTS, powered by Loquendo

The company turns to mobile and voice search to reinvigorate its standing in the search engine arena.
Speech Technology News Features, Posted 04 Mar 2009

SpinVox Postures Itself to Take on Nuance World WideListen to this article in TTS, powered by Loquendo

An extended deal with Telstra solidifies the company's position in Australia.
Speech Technology News Features, Posted 24 Feb 2009

Loquendo Releases VoxNauta 7.1.0Listen to this article in TTS, powered by Loquendo

The company makes available the new version of its VoiceXML/CCXML platform.
Speech Technology News Features, Posted 23 Feb 2009

Comverse Introduces Unified Communications for Enterprise Customers

Businesses to benefit from seamless interaction between desktop and mobile applications
Speech Technology Digest, Posted 17 Feb 2009

Ditech to Deliver Voice-Based Web Interaction during Mobile CallsListen to this article in TTS, powered by Loquendo

The new network-based platform will allow users to utilize voice commands to access the Web during mobile phone calls.
Speech Technology News Features, Posted 10 Feb 2009

Trio of Tech Firms Go Natural with a More Human InterfaceListen to this article in TTS, powered by Loquendo

Three tech firms team up to build a lifelike, natural language-based digital assistant.
Speech Technology News Features, Posted 09 Feb 2009

They’re Coming to AmericaListen to this article in TTS, powered by Loquendo

SpinVox opens NYC office, sets sights on a bigger slice of American market.
Speech Technology News Features, Posted 05 Feb 2009

Digium Defines Web-Aware Unified Communications with New Version of Switchvox IP PBX

Switchvox SMB 4.0 adds new UC features to the powerful Web integration capabilities of this small and midsize business phone system.
Speech Technology Digest, Posted 03 Feb 2009

Sangoma Partners with IndustryDynamics to Power Integrated Gateway for Skype

Skype Gateway reduces 90 percent of communications expenses.
Speech Technology Digest, Posted 03 Feb 2009

YouMail Partners with GotVoice to Expand Offerings

The two voice messaging companies sign a free user transfer and licensing agreement.
Speech Technology Digest, Posted 15 Jan 2009

Skype Building a Mobile Base

New software versions of popular VoIP calling platform available for a growing number of mobile devices and platforms.
Speech Technology Digest, Posted 09 Jan 2009

With TTS, Tim Speaks to the BlindListen to this article in TTS, powered by Loquendo

Telecom Italia provides TIM Mobile Speak and TIM Mobile Magnifier, accessible solutions based on Code Factory and Loquendo technologies, free to all its clients.
Speech Technology News Features, Posted 17 Dec 2008

Russian Telecom to Enhance NICE Systems Implementation

VimpelCom to leverage NICE Systems for improving business performance in VoIP contact centers.
Speech Technology Digest, Posted 16 Dec 2008

Kirusa Launches a More Affordable Voice SMS ServiceListen to this article in TTS, powered by Loquendo

Company incorporates Dialogic's Vision VX VoiceXML Server into its Voice SMS service.
Speech Technology News Features, Posted 11 Dec 2008

Mobivox Adds French and Spanish to Its Mobile Platform

The company also extends its voice-activated mobile services offerings to mobile and IP telephony operators around the world.
Speech Technology Digest, Posted 08 Dec 2008

iPhone Home, Hands FreeListen to this article in TTS, powered by Loquendo

Melodis today released Voice Dialer, a freeware application that eliminates the need to scroll through a long list of names, addresses, and phone numbers to make a call.
Speech Technology News Features, Posted 04 Dec 2008

Cincinnati Bell Brings SpinVox HomeListen to this article in TTS, powered by Loquendo

Phone service carrier to offer wireless functionality on landline home telephones.
Speech Technology News Features, Posted 25 Nov 2008

Telisma and CatchWorld Partner on South African ASR

Partnership will result in the development of South-African English and Afrikaans for teliSpeech Recognizer.
Speech Technology Digest, Posted 21 Nov 2008

Ydilo Partners with IBM on Natural Language Recognition to Call-Management Operations

Ydilo has become an IBM Business Partner by incorporating Websphere Voice Server into its speech software to better serve its customers with advanced speech-enabled solutions.
Speech Technology Digest, Posted 20 Nov 2008

Survey Finds Most Mobile Users Would Agree to Advertising for a Discount

More than half would agree to have ads sent to their phones if they were given a 25 percent to 50 percent discount on their monthly bills.
Speech Technology Digest, Posted 18 Nov 2008

VoxMedia Joins Tellme Partners Program

Partnership will allow VoxMedia to provide enhanced speech recognition applications to customers.
Speech Technology Digest, Posted 14 Nov 2008

Mobivox Mashes Voxbone's New 883 Exchange into Its Voice-Activated Telephony Platform

Offering creates a value-added-services communications module in its platform for mobile and IP telephony operators.
Speech Technology Digest, Posted 11 Nov 2008

Sprint Launches Wireless Integration with Cisco Unified Communications Manager

Solution for the mobile workspace extends Cisco Unified Communications Manager functionality to Sprint wireless phones.
Speech Technology Digest, Posted 11 Nov 2008

YouMail Announces New Voicemail Transcription ServicesListen to this article in TTS, powered by Loquendo

Users Can Receive High-Quality Transcriptions of All Voicemails via SMS or Email
Speech Technology News Features, Posted 07 Nov 2008

Golden Words

While Michael Phelps was making history in the pool, TTS was making sure people heard about it.
Feature, Posted 01 Nov 2008

Avaya Names New President/CEO

Kevin Kennedy will join Avaya as chief executive in January, and Charles Giancarlo will become the company's chairman of the board.
Speech Technology Digest, Posted 31 Oct 2008

Voice-Based Text Messaging Rides the WaveListen to this article in TTS, powered by Loquendo

TravellingWave integrates its VoicePredict speech recognition products with Zi's text-prediction products to speed the typing of text messages.
Speech Technology News Features, Posted 29 Oct 2008

Global IP Solutions Launches Video Calling Capabilities on Mobile PhonesListen to this article in TTS, powered by Loquendo

Company enables high-quality, real-time video calling and conferencing via mobile devices
Speech Technology News Features, Posted 13 Oct 2008

Speech-To-Text Service Comes To Latin AmericaListen to this article in TTS, powered by Loquendo

Movistar Chile and SpinVox team up to offer voice-to-text service in Chile.
Speech Technology News Features, Posted 03 Oct 2008

Global Connect and EPP Partner on Automated Billing and Paying IVRListen to this article in TTS, powered by Loquendo

Global Connect and Electronic Payment Providers partner to create an IVR that will allow customers to useautomated payment capabilities.
Speech Technology News Features, Posted 02 Oct 2008

Nuance Releases Mobile Voice Control for BlackBerry Smartphones

Made with the on-the-go user in mind, Nuance announced today the availability of its Nuance Voice Control application for BlackBerry smartphones.
Speech Technology News Features, Posted 09 Aug 2007

NEC Unified's UC Solution Targets SMBs

NEC Unified Solutions launched today its unified communications solution for small- and mid-sized businesses (SMBs).
Speech Technology News Features, Posted 08 Aug 2007

Autonomy Integrates Multichannel Interaction Analysis into etalk

The integration enables organizations to gain a more granular understanding of their customers and to quickly understand the trends and issues that could have a profound effect on the business.
Speech Technology News Features, Posted 06 Aug 2007

Traditional Voice Holds Amid IP's Growth

Voice services continue to be the mainstay for most communications service companies in the United States and Canada, even in the face of emerging growth opportunities in things like video and broadband, according to new research by Frost & Sullivan.
FYI, Posted 01 Jun 2007

Voice-Based Search Expands Among Major Web Players

Voice-based mobile search technology has already become the new battleground for speech technologies, and now major Web search leaders Yahoo! and Google are poised to add their names to an ever-growing list of participants.
FYI, Posted 01 Jun 2007

Implementing a Bright IVR Idea

A Florida triple-play provider doubles self-service and splits transfers between agents in half with a speech application.
Deployments, Posted 01 Jun 2007

SAP to Partner with VoiceObjects

Under a new partnering deal inked March 13, SAP is integrating VoiceObjects’ phone application server technology into its own NetWeaver platform. The technology will enable easy input and access to SAP applications via the telephone.
FYI, Posted 01 May 2007

Enterprise Strategy: Success on All Levels

When implementing a speech solution, everyone needs to be on the same page
Feature, Posted 01 May 2007

Bringing Video to the Voice Arena

The latest speech application development tools allow programmers to incorporate video applications as well.
Feature, Posted 01 May 2007

Telecom New Zealand Gets Its Self-Service in Ship-Shape

TNZ takes its IVR by the helm and steers clear of bad customer experiences.
Deployments, Posted 01 Apr 2007

Voicemail-to-Text Goes Wireless

Cincinnati Bell is becoming the first U.S. wireless carrier to offer a service that converts wireless voicemail messages into text messages or email.
FYI, Posted 01 Apr 2007

Opus CAT Scan Gives Good Prognosis for Self-Service

In the latest version of its Conversational Access Technologies (CAT) report, Opus Research notes that speech-enabled self-service is growing faster than other IT spending.
FYI, Posted 01 Mar 2007

VoIM Use Grows, But Must Overcome Hurdles

While increased use of instant messaging (IM) in the enterprise, along with the proliferation of features like file sharing and white-boarding, make voice over IM (VoIM) an attractive option, VoIM service providers must tackle ease-of-use and interoperability issues before the technology will become more widespread, according to a new report by Light Reading's Enterprise VoIP Insider.
FYI, Posted 01 Mar 2007

Vodafone Spain Drives Customer Satisfaction with Speech

Survey results make the customer call center the talk of nearly 179 million people
Deployments, Posted 01 Mar 2007

Ringing in the New Year

Outbound marketers have got the customer's number--but can they use it properly?
Feature, Posted 30 Jan 2007

KPN Connects Technology and Customers

A Netherlands telecom turns to Comsys to help manage text-to-speech service demands.
Deployments, Posted 09 Nov 2006

SOA: Connecting the Pieces

Service-oriented architecture can enable IVRs to communicate valuable information from a company's computer network.
Feature, Posted 09 Nov 2006

Industry Dashboard: Datamonitor

Over the past five months, (April to August) there has not been strong activity in terms of publicly announced customer wins in the global speech recognition market. The number of publicly announced speech recognition deals grew from 34 during the first three months of 2006 to reach a total of 69 deals year-to-date for 2006. Network-based speech deals continue to account for the majority of customer wins and revenue, as seen in the technology quadrant of the Industry Dashboard.
FYI, Posted 12 Sep 2006

VoIP's Impact on Speech Recognition

Voice over Internet Protocol (VoIP) is rapidly replacing traditional phone service in the enterprise and that's good news for speech recognition. According to Synergy Research, revenues associated with enterprise IP telephony topped $4 billion in 2005—a 31 percent increase over 2004, and that has undoubtedly increased even more this year.
Feature, Posted 12 Sep 2006

Jim Caldwell, Director of WebSphere Infrastructure Product Management, IBM

Speech Technology Magazine sat down with Jim Caldwell to discuss his new role and the changes occurring with speech inside and outside of IBM.
Q & A, Posted 07 Aug 2006

Beatriz Infante, CEO, VoiceObjects

VoiceObjects recently appointed a new CEO.  Speech Technology Magazine sat down with CEO Beatriz Infante to discuss her new role and new initiatives for the company.
Q & A, Posted 01 Aug 2006

Comcast and DIRECTV Tune Customers in Using Speech

Deployments, Posted 03 Jul 2006

Thomas Smith, Group Manager of IVR/Speech Product Marketing, Verizon Business

Speech Technology Magazine sat down with Thomas G. "Tom" Smith, group manager of IVR/speech product marketing, Verizon Business to discuss his new role as well as the goals and initiatives for Verizon Business.
Q & A, Posted 25 Apr 2006

Dr. Ami Moyal, CEO of NSC

Speech Technology Magazine interviewed Dr. Ami Moyal, CEO of NSC to discuss current issues.
Q & A, Posted 28 Mar 2006

Internet Technologies in the Contact Center

The telecommunications industry is undergoing a major change from proprietary hardware-based systems to software-based systems built on open standards. Standards such as VoiceXML, CCXML, SIP, Service-Oriented Architecture, and other Internet technologies are radically changing how contact center applications are built and deployed. But these enabling technologies are only the means to an end. The real goals of applying new technologies to the contact center remain: improving the customer's experience (Happy customers are better than disgruntled,…
Feature, Posted 01 Jan 2006

2005 Speech Solutions Winners

For four years Speech Technology Magazine has recognized the individuals and companies whose efforts have propelled the speech industry forward. Upon being nominated and then approved as a candidate in the topic area; winners were then selected by online voting of the readers of Speech Technology Magazine. The categories and winners are: …
Feature, Posted 30 Aug 2005

Speech Technology with Impact - Avaya Voice Portal 3.0 and Dialog Designer 3.0

For 20 some odd years now telecom industry personnel have talked about the hopeful convergence of telecom and IT, and the emergence of blended manager roles. They have talked and talked and talked. For most of that time it didn't happen, or at least not quickly.
Voice Value, Posted 30 Aug 2005

What Happened to Voice Portals?

What is – or, more accurately – what was a voice portal? One definition offered by the “Computing Dictionary” describes voice portals as “an interactive voice response (IVR) front end to a data retrieval system … being positioned mainly by carriers as wide-scale applications, offering things like specialized audio ‘infotainment’ services, real-time news, and stock quotes.” These sites offered engaging speech-enabled dialog available 24/7 from any standard telephone. …
Feature, Posted 30 Aug 2005

Using the Phone to Transform Customer Service into a Strategic Asset

Contact centers in several thousand enterprises around the world have derived cost savings and customer satisfaction benefits by deploying speech recognition technology to automate customer service calls. The return on most of these deployments is usually measured in months, and customer satisfaction surveys indicate that callers frequently prefer voice for conducting service transactions—as opposed to touchtone or lengthy live agent interactions. …
Feature, Posted 30 Aug 2005

Tim Miller, Director of Product Planning, Siemens

Tim Miller, director of product planning at Siemens, explains, "The shift of focus from browser, ASR/TTS elements and fixed applications to a more innovation-centric market means that the industry will now rapidly move from being a niche segment to a mainstream segment."
Q & A, Posted 01 Jul 2005

Bruce Morse, Vice President of Contact Center Solutions, IBM

According to Bruce Morse, vice president of contact center solutions at IBM, "Delivering a speech server that exploits the Web application server and tooling environment is a logical extension of the IT organization, and enables clients to take advantage of the integration work that's already going on there."
Q & A, Posted 01 Jul 2005

Virtual Assistants & Mobile Phones: How Speech Makes the Merger

Within the next decade, true interactive speech is expected to be pervasive and in everything. Digital cameras, air conditioners, watches, televisions, PCs, printers, mobile phones, cash registers, kiosks, automobiles, and vending machines will all have voices to announce their status and function. Not only will they accept spoken commands, they will hold conversations with us. Your TIVO will discuss its programming, your car will tell you where to turn, and your mobile phone will remind…

Feature, Posted 26 Apr 2005

Vendor Directory of Assistive Technology

A-C ALVA Access Group436 14th Street, Suite 700Oakland, CA 94612Tel: 888-318-2582info@aagi.comwww.aagi.com ATIA – Assistive Technology Industry Association401 N. Michigan AvenueChicago, IL 60611-4267 Tel: 877-OUR-ATIA (687-2842)Tel: 312-321-5172Fax: 312-673-6659Info@ATIA.org www.atia.org Avaya, Inc.211 Mt. Airy RoadBasking Ridge, NJ 07920Tel: 866-GO-AVAYAwww.avaya.com AVSI--Automated Voice Systems, Inc.17059 El Cajon AvenueYorba Linda, CA. 92686Tel: 714-524-4488Fax: 714-996-1127mastervoice@mail.comwww.mastervoice.com Closing the GapComputer Technology in Special Education and Rehabilitation…
Feature, Posted 26 Apr 2005

Embedding Speech into Mobile Devices

Anne Rosenfeld, a Boston, Mass.-based producer of neuroscience conferences for educators, found the 75-minute (one-way) commute between her home and office to be a big waste of time until a dead cell phone helped her become more productive. Needing a new portable phone to keep in touch with her office, suppliers, hotels and family and friends, Rosenfeld bought a new Samsung phone which she later learned was speech-enabled with software from VoiceSignal. …
Feature, Posted 06 Mar 2005

Vodafone Australia Moves Prepaid into the Speech Realm

Whether stepping onto a bus or off the Metro, there is one item that never fails to be in use - a cell phone or similar device. People around the world use cell phones, personal digital assistant (PDA) computers and other handheld devices to communicate using speech. It has been estimated that 115 to 157 million mobile phone units were sold around the globe in the second quarter of 2004. PDA computers came in at…
Deployments, Posted 06 Jan 2005
Companies: Telecommunications
All Worldly Voices
AVST
CallFinder
Chant, Inc.
Digital Base Productions, Inc.
Genesys
inContact
Inference Solutions
IQ Services
NeoSpeech
Nexidia, Inc.
NICE Systems, Inc.
Plum Voice
Rubidium, Ltd
SESTEK
SmartAction
Vocalware
VoltDelta
Voxeo