The speech solutions business of Salmat (formerly known as VeCommerce) has developed voice self-service solutions since 1998. Today, it is one of the most experienced and successful providers in the industry, assisting organisations of all sizes to deliver exceptional customer interactions. This is achieved through a detailed analysis of existing customer processes and the development and provision of applications that utilise speech recognition, voice biometrics and other related interaction technologies. The organisation has worked with its customers to deliver a number of industry innovations including the world’s first commercial natural language wagering solution, the first voice biometric solution for the insurance industry, the first natural language call routing solution for the financial services industry and the first voice self-service real-time credit card bill payment system.