Speech Technology Magazine

 

Europe News

Westpac Reveals a Customer-Centric Approach to Speech Recognition

Sam Jackel, project director of contact center transformation at Westpac, Australia's oldest bank, will speak at the SpeechTEK Europe conference.
Europe News, Posted 20 May 2011

Multinationals Move CRM and Communications to the Cloud

Deployment of cloud services among global firms has seen a 60 oercent increase in the past year.
Europe News, Posted 20 May 2011

Loquendo Gives Voice to a Robot Guide

TTS takes visitors on a tour of the Stazione Futuro, one of the key events in Turin to mark the 150th anniversary of the unification of Italy.
Europe News, Posted 20 May 2011

Apex Credit Management Wins UK Customer Contact Innovation Award

The financial firm is recognized for transforming its outbound debt collection operations.
Europe News, Posted 20 May 2011

Schiphol Airport Runs an Aculab IVR Solution for Flight Updates

Dutch airport system allows gate agents to update flight information at all information points.
Europe News, Posted 16 May 2011

An Interview with a SpeechTEK Europe Keynoter

Professor Alex Waibel talks about the future of multilingual applications in a multinational corporate culture.
Europe News, Posted 13 May 2011

Firms in Europe Aren't Using Analytics Fully

New research from Accenture finds that companies don't take advantage of analytics to help them market to and service customers.
Europe News, Posted 13 May 2011

Loquendo Lends Its Voice to Virtual Assistant for Government Health Services

MarĂ­a, a new virtual assistant, provides free health information to Andalusian citizens 24/7.
Europe News, Posted 18 May 2010

CosmoCom Unifies Public Health Services Communications in Spain

Contact center and speech-enabled customer communications solutions can serve 2.5 million Spaniards.
Europe News, Posted 18 May 2010

Survey of 16 Countries Shows a Lack of Cross-Channel Communications

Companies across the globe are facing customer service challenges by not meeting consumer demand for multiple means of contact.
Europe News, Posted 11 May 2010

Loquendo Opens Up to Avaya Speech Portal

The company's Media Resource Control Protocol Server is interoperable with Avaya's Voice Portal 5.0.
Europe News, Posted 11 May 2010