Speech Technology 2011 European Markets Guide

Speech Technology 2011 European Markets Guide

Convergys EMEA
Cambourne Business Park
Cambourne Cambridge CB23 6DN
United Kingdom

PH: +44 (0)1223 705000
FAX: +44 (0)1223 705001
Contact: marketing@convergys.com
Visit their Web site: www.convergys.com

Products

Reduce Costs, Increase Revenue, and Maximize Customer Satisfaction
By leveraging the power of intelligent automation, we can help you provide your customers with interactions that are personalized, optimized, and secure.
Convergys Intelligent Self-Service Solution
With the Convergys Intelligent Self-Service Solution, you can not only drive increased automation, but you can also quickly deliver relevant information to your customers and provide a seamless transition to live agents whenever necessary

Profile

For over 30 years, Convergys has provided industry-leading technologies and services that balance customer satisfaction with cost reduction. We offer Intelligent Self-Service, Intelligent Notification, On-Demand Voice Authentication, and Customer Analytics solutions, along with award-winning Professional Services, to help our clients reduce costs, increase revenue, and enhance the overall customer experience.

2009 Market Leader Award Winner - Convergys 2009 Market Winner Award - Convergys

This company serves the following European markets:

Denmark	Finland	Germany	Greece
Iceland	Ireland	Italy	Netherlands
Spain	United Kingdom

This company is listed in the following categories:

Analytics	Auto Attendant Solutions	Call Center Solutions	Carrier/Service Provider
Computer Telephony Integration (CTI)	Desktop Applications	Managed Services	Mobile Solutions
Outsourced Services	Packaged Applications	Platform Providers/Hosting	Professional Services/Consulting
Speaker Verification/Biometrics	Speech Recognition	Speech Search	Speech Solution Integration
Testing Solutions	Text to Speech	Voice over IP (VoIP)	Voice Prompt Recording Services
Voice User Interface (VUI) Design

Articles Mentioned

Can Mobile and IVR Coexist?

Customer interaction technologies should support one another, not compete.
Cover Story, Posted 01 Jan 2012 - January/February 2012 Issue

Can Voice Biometrics Hack Computer Security?

Speech technology can protect customer data against small-scale attacks.
Cover Story, Posted 01 Nov 2011 - November/December 2011 Issue

Tips for a Successful Voice Biometrics Deployment

From vendor selection to customer outreach, organizations must prepare for the various implementation stages.
Feature, Posted 01 Nov 2011 - November/December 2011 Issue

Views from SpeechTEK 2011: Smartphones Set to Revolutionize Self-Service

Explosive growth in this market is also seen in developing world. Is owning a mobile device now "a human right"?
News Feature, Posted 10 Aug 2011

The 2011 Market Leaders

Cover Story, Posted 01 Jul 2011 - July/August 2011 Issue

... Read More Articles Mentioned

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