| Analytics |
Solutions for analyzing speech to extract useful information about the content or the speakers. |
| Authoring Environments |
Individual products or suites of products to aid in the design, deployment, and maintenance of speech solutions. |
| Auto Attendant Solutions |
Telephony applications that work in conjunction with a live operator to incorporate functions such as call answering, call transferring, unified messaging, voicemail, and information on demand. |
| Call Center Solutions |
Speech-enabled technology for the call center with the goal of replacing or enhancing current IVR systems. |
| Carrier/Service Provider |
Companies that provide speech-enabled solutions to the carrier and service provider industry. |
| Computer Telephony Integration (CTI) |
Solutions that integrate telephony and computing to provide a platform for applications that streamline or enhance business processes. |
| Consumer Electronics |
Companies that embed their speech solutions into products like talking dictionaries, toys, games and other consumer products used in the home. |
| Desktop Applications |
Desktop software solutions that rely on speech recognition, speech synthesis, and/or speaker verification. |
| Embedded Solutions |
Companies that develop speech solutions that are small enough to be integrated into other devices. |
| Executive Search |
Companies that build solutions to help clients find and hire the right employees. |
| Managed Services |
Service providers that allow businesses to invest in advanced customer interaction technologies without capital investment or the risks associated with implementation. |
| Mobile Solutions |
Speech technology solutions used in mobile devices such as wireless phones and multimodal devices. |
| Outsourced Services |
Third-party providers of speech-related services and solutions. |
| Packaged Applications |
Pre-built, generic solutions for specific applications (e.g., auto attendant). |
| Platform Providers/Hosting |
Hardware and software architecture for speech-enabled solutions, which can have additional software written and customized by an outside vendor. |
| Professional Services/Consulting |
Companies that offer technical and operational expertise in this industry. These companies can be vendor-neutral or tied to a specific vendor. |
| Service Creation and Management Solutions |
Companies that provide subscribers and the associated service-specific operations the complete life cycle of a voice application including design, development, deployment, means for analysis, monitoring and maintenance capabilities. |
| Speaker Verification/Biometrics |
Solutions using an automatic process that analyzes human voice characteristics to identify a speaker (or caller). |
| Speech Recognition |
Solutions that enable machines to understand and act on human speech inputs. |
| Speech Search |
Companies that provide audio mining or search-by-voice solutions. |
| Speech Solution Integration |
Consulting firms and vendor-based departments that work with clients to make sure that all the speech solutions and other systems work together seamlessly. |
| Speech to Text |
The process of converting spoken words into written format for processes such as transcription and voicemail-to-email. |
| Testing Solutions |
Solutions that serve as one of the last critical phases before implementation to ensure customer efficiency and satisfaction and to confirm an application works within the given
infrastructure. |
| Text to Speech |
Technology solutions with the capabilities to interpret electronic text and generate audible speech from the text. |
| Translation Services |
The process of changing written or spoken words into another language through automated or human-based products and services. |
| Voice over IP (VoIP) |
Providers of telephony services that send voice data as digital packets over the Internet. |
| Voice Prompt Recording Services |
Voice talent and recording services for IVR, voicemail, ACD, PBX and speech recognition applications. |
| Voice User Interface (VUI) Design |
Companies or service providers that write voice prompts and scripts, outline call flows, record professional-sounding prompts, and conduct usability testing. |