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Speech Technology 2012 European Markets Guide
Category Definitions
Analytics Solutions for analyzing speech to extract useful information about the content or the speakers.
Authoring Environments Individual products or suites of products to aid in the design, deployment, and maintenance of speech solutions.
Auto Attendant Solutions Telephony applications that work in conjunction with a live operator to incorporate functions such as call answering, call transferring, unified messaging, voicemail, and information on demand.
Call Center Solutions Speech-enabled technology for the call center with the goal of replacing or enhancing current IVR systems.
Carrier/Service Provider Companies that provide speech-enabled solutions to the carrier and service provider industry.
Computer Telephony Integration (CTI) Solutions that integrate telephony and computing to provide a platform for applications that streamline or enhance business processes.
Consumer Electronics Companies that embed their speech solutions into products like talking dictionaries, toys, games and other consumer products used in the home.
Customer Interaction Technologies
Customer Self Service
Desktop Applications Desktop software solutions that rely on speech recognition, speech synthesis, and/or speaker verification.
Development Tools and APIs
Embedded Solutions Companies that develop speech solutions that are small enough to be integrated into other devices.
Executive Search Companies that build solutions to help clients find and hire the right employees.
Hardware
Inbound IVR Utilizing a speech enabled Interactive Voice Response system to streamline incoming calls, to enhance call handling.
Integrator
Intelligent Agents
Journaling
Managed Services Service providers that allow businesses to invest in advanced customer interaction technologies without capital investment or the risks associated with implementation.
Mobile Solutions Speech technology solutions used in mobile devices such as wireless phones and multimodal devices.
Multimodal Technology
Natural Language
Omnichannel Technology
On-Demand Solutions
Outbound IVR Utilizing a speech enabled Interactive Voice Response system to deliver alerts and notifications, enhancing customer interactions and experience.
Outsourced Services Third-party providers of speech-related services and solutions.
Packaged Applications Pre-built, generic solutions for specific applications (e.g., auto attendant).
Platform Providers/Hosting Hardware and software architecture for speech-enabled solutions, which can have additional software written and customized by an outside vendor.
Proactive Engagement
Professional Services/Consulting Companies that offer technical and operational expertise in this industry. These companies can be vendor-neutral or tied to a specific vendor.
Service Creation and Management Solutions Companies that provide subscribers and the associated service-specific operations the complete life cycle of a voice application including design, development, deployment, means for analysis, monitoring and maintenance capabilities.
Smart Devices
Speaker Identification and Authentication
Speaker Verification/Biometrics Solutions using an automatic process that analyzes human voice characteristics to identify a speaker (or caller).
Speech Recognition Solutions that enable machines to understand and act on human speech inputs.
Speech Search Companies that provide audio mining or search-by-voice solutions.
Speech Solution Integration Consulting firms and vendor-based departments that work with clients to make sure that all the speech solutions and other systems work together seamlessly.
Speech Solution Integration
Speech to Text The process of converting spoken words into written format for processes such as transcription and voicemail-to-email.
Testing Solutions Solutions that serve as one of the last critical phases before implementation to ensure customer efficiency and satisfaction and to confirm an application works within the given infrastructure.
Text to Speech Technology solutions with the capabilities to interpret electronic text and generate audible speech from the text.
Translation Services The process of changing written or spoken words into another language through automated or human-based products and services.
Translation/Localization Services
Tuning Solutions
Usability Testing
User Interface Design
Visual IVR
Voice Control
Voice over IP (VoIP) Providers of telephony services that send voice data as digital packets over the Internet.
Voice Prompt Recording Services Voice talent and recording services for IVR, voicemail, ACD, PBX and speech recognition applications.
Voice Search
Voice User Interface (VUI) Design Companies or service providers that write voice prompts and scripts, outline call flows, record professional-sounding prompts, and conduct usability testing.
Workforce Optimization Solutions