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Smart Customer Service
August 25, 2010
A Glimpse of What's to Come
Students develop speech apps as part of a new engineering class at MIT.
Speech Technology Digest
Dialogic Joins Newly Launched UCIF to Advance Unified Communications Interoperability
Forum will enable interoperability of unified communications hardware and software through inter-vendor openness and collaboration.
CSI Partners with Aurix to Integrate Speech Analytics Technologies with Quality Monitoring Solution
The integrated solution offers CSI customers the ability to enhance their quality monitoring processes with phonetic speech analytics features such as automatic call scoring and automatic call tagging.
Nuance Dragon Medical Mobile Search Now Available From the Apple App Store
Clinicians can search medical references and get results from medical Web sites all at once on their iPhones.
New Orleans Law Firm Switches to Verdatum Dictation System
The system also contains a workflow solution, digital voice recorders, and a Web portal.
Zeacom Releases New Unified Communications Solution
New functionality includes chat, virtual assistant, contact center snapshot, and greater integration with Microsoft Office and Exchange Server products.
Chrysalis Software Launches Outbound Notification Service for Contact Centers
The solution can deliver a comprehensive multimedia service via phone, text message, email and Twitter.
Speech Technology News Features
IVR Technology Group Comes Back with iAnswer
The customizable automated call answering system was specifically built with the medical community in mind.
The Business Case
It's Time to Do WFM Right
Vendors and customers need to work together to make the right improvements.
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