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Smart Customer Service
September 01, 2010
Speech in the Path of the Storm
Mass-messaging systems help communities prepare for hurricane season.
Mobile: Is There an Enterprise App for That?
Speech Technology Digest
CallMiner Receives PCI Certification and Introduces Data Redaction Functionality
CallMiner Eureka helps organizations secure customer and agent interactions with new enhanced security for transcription and audio playback.
Dialogic Joins Newly Launched UCIF to Advance Unified Communications Interoperability
Forum will enable interoperability of unified communications hardware and software through inter-vendor openness and collaboration.
CSI Partners with Aurix to Integrate Speech Analytics Technologies with Quality Monitoring Solution
The integrated solution offers CSI customers the ability to enhance their quality monitoring processes with phonetic speech analytics features such as automatic call scoring and automatic call tagging.
Speech Technology News Features
A New eReader Reads to You
Blio will have text-to-speech capabilities powered by Nuance
Nuance and SaskTel Sign an Agreement to Continue their Partnership
Nuance will continue to provide SaskTel with Voicemail to Text Transcription in both English and French Canadian
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