September 01, 2010
Cover Story
Mass-messaging systems help communities prepare for hurricane season.
Editor's Letter
Industry News
CallMiner Eureka helps organizations secure customer and agent interactions with new enhanced security for transcription and audio playback.
Forum will enable interoperability of unified communications hardware and software through inter-vendor openness and collaboration.
The integrated solution offers CSI customers the ability to enhance their quality monitoring processes with phonetic speech analytics features such as automatic call scoring and automatic call tagging.
News Feature
Blio will have text-to-speech capabilities powered by Nuance
Nuance will continue to provide SaskTel with Voicemail to Text Transcription in both English and French Canadian