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Smart Customer Service
September 08, 2010
Coming into Focus
Companies are starting to realize what focus groups can provide, how to make the most of their feedback, and why the future of IVR design could depend on what they say.
Speech Technology Digest
Hamilton Relay Selected to Provide Captioned Telephone Services in Tennessee
The company now provides captioned telephone services in 18 states and the District of Columbia.
Pronexus Makes Its IVR Toolkit Free, Launches VBVoice 7
The move eliminates barriers to entry for IVR developers.
Ifbyphone Provides New Call Tracking Capabilities
New SourceTrak suite of solutions includes call routing, call recording, voice dialogues, and more.
TCN Releases SoftPhone for Call Centers
TCN's offers a full Virtual Call Center suite of products without the need to purchase a phone or engage a telco provider
PocketBook Showcases Five New Devices with SVOX TTS Technology
New e-Readers' speech technology brings increased productivity, convenience and accessibility to e-books
Speech Technology News Features
New Application from Hamilton CapTel Allows BlackBerry Users to Read Calls
The application will be helpful to the hearing impaired.
EBSCO Publishing Extends TTS to School and Public Library Databases
New feature includes Texthelp Systems' SpeechStream toolbar to support reading and comprehension.
Standards Need a New Pair of Eyes
Now is the time to revisit and update some of the early voice standards.
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