September 08, 2010
Feature
Companies are starting to realize what focus groups can provide, how to make the most of their feedback, and why the future of IVR design could depend on what they say.
Industry News
The company now provides captioned telephone services in 18 states and the District of Columbia.
The move eliminates barriers to entry for IVR developers.
New SourceTrak suite of solutions includes call routing, call recording, voice dialogues, and more.
TCN's offers a full Virtual Call Center suite of products without the need to purchase a phone or engage a telco provider
New e-Readers' speech technology brings increased productivity, convenience and accessibility to e-books
News Feature
The application will be helpful to the hearing impaired.
New feature includes Texthelp Systems' SpeechStream toolbar to support reading and comprehension.
Standards
Now is the time to revisit and update some of the early voice standards.