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Smart Customer Service
October 06, 2010
Global Market for UC Projected to Reach $16.8 Billion by 2015
A new report predicts continued growth after two years of almost inactivity.
Speech Technology Digest
Voice Assist Closes Transaction with SpeechPhone
the acquisition gives Voice Assist a hosted platform to deliver its speech-based mobile applications.
K-NFB Launches Free E-Reader
New Blio application features Nuance Vocalizer technologies.
College Gets Locked Down with Voice
Singlewire InformaCast was used by Ouachita Baptist University to send emergency notification to students, staff, and faculty.
Speech Technology News Features
FurstPerson Releases Interactive Hiring Simulation
CC Audition Talk & Note helps contact centers meet hiring challenges by using speech to screen job applicants.
Cambridge University Offers a PhD Studentship in Speech Recognition
UK program will involve research into improving the performance of speech recognition systems in challenging environments.
Verint Extends Customer Interaction Analytics Portfolio with Sentiment and Text Analytics Software
Customers will benefit from a unified, multichannel view of customer experiences and behaviors.
Speech Can Help Integrate the Disabled
The technology exists to allow the disabled to live independently.
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