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Smart Customer Service
October 20, 2010
Sharpening a Cloudy Vision
Clarifying definitions depends on users' perspectives.
Speech can't be your only means of talking to customers.
Speech Technology Digest
CosmoCom Contact Center Technology Serves Israeli Municipalities
Israeli outsourcer Milgam uses Virtual Call Center to improve collections for utilities and local authorities.
Nexidia Secures $23 Million in New Equity Funding
The company seeks to extend growth and operational capacity and to develop and protect its original research.
Lucas Systems Enhances Jennifer VoicePlus System With Serenade Speech Recognition Platform
Breakthrough speech recognition technology for voice picking and other warehouse applications accelerates training for new users while providing unprecedented accuracy in challenging environments.
8x8 Partners With Polycom
The deal brings Polycom's IP telephony and unified communications solutions to 8x8 Virtual Office Hosted VoIP subscribers.
Despite Ban, Phone Use by Drivers Continues
Results of a new survey in the U.K. renews calls for drivers to embrace speech technologies behind the wheel.
Speech Technology News Features
Audience Applauds Its New Solution
The A1028 chip will filter out background noise on mobile devices.
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