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Smart Customer Service
November 10, 2010
Avatars Meet the Challenge
A SpeechTEK Europe session showed the appeal of the technology.
A VoIP Softphone
Speech Technology Digest
Phone.com Launches Text VoiceMail
Fully automated text voicemail transcriptions is now available to all Phone.com customers.
SoftSyl Technologies Releases VoiceXML Platform for Asterisk
SoftSyl's AsterUVX brings open-source telephony to enterprise level for small and midsize call centers.
Consumer Cellular and Hamilton Relay Premiere Mobile Captions Service
Service is similar to closed-captioning for television programming.
VoiceCloud Releases Telephone App Suite
New VCX Platform features mailbox options, multiple numbers, conference calling, voicemail-to-text transcription, and more.
Aldata to Resell LXE's Voice-Directed Warehousing
Aldata will offer LXE's ToughTalk technology as part of its warehouse voice solution.
Loquendo TTS Integrated into Beyo Translating App for iPhone
SnapTranslate gives iPhone users rapid translations leveraging Loquendo TTS.
MicroAutomation Deploys Two IVRs for Washington Utility
Customer care and inspection scheduling applications fielded to assist customers without the aid of a call center agent.
inContact Expands Cloud-Based Call Center Operations to Europe
The company continues global expansion with new London office, patent-pending voice gateway technology, new 1,300-seat European customer, and extended support for existing multinational customers.
Speech Technology News Features
A Touch of Genius
Nuance will power the Genius button's Hands-Free Messaging on T-Mobile MyTouch 4G.
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