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Smart Customer Service
November 17, 2010
Saving Costs Vs. Saving the Customer
Companies need to balance cost savings with customer service when determining the success of a speech system.
Speech in My Pocket
With the smartphone's growing popularity comes a slew of new speech apps.
Speech Technology Digest
Hamilton Mobile CapTel Launches New Browser Solution for Android
Captions of phone conversations are now available for Android, iPhone, and BlackBerry with advanced network capabilities.
Five9 Releases Cloud-Based IVR with Speech Recognition
New self-service interactive voice response with speech recognition is available as a Five9 Virtual Call Center option or as a standalone solution for advanced voice self-service applications.
CosmoCom and CSD Improving Communications for Deaf and Hearing Impaired
Upgraded call center infrastructure helps secure government contracts for the disabled.
Cheetah Software Integrates CoPilot Live GPS Navigation Software
New plug-in maximizes map guidance with spoken turn-by-turn directions.
OAISYS Releases New Talkument and Tracer Solutions
New versions strengthen enterprise call recording performance with expanded scalability and increased cost efficiencies.
Calabrio to Support Cisco's Media Capture Platform
Calabrio customers can now leverage new recording architecture for call recording, contact center quality management, and speech analytics applications.
Algonquin College Targets Student Retention with Vocantas IVR
First-year students engage with the college via email, blog, and text.
Speech Technology News Features
UTOPY Releases SpeechMiner 7.0
Release coincides with two other new products: Intelligent QM and Intelligent Coaching.
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