November 17, 2010
Feature
Companies need to balance cost savings with customer service when determining the success of a speech system.
Forward Thinking
With the smartphone's growing popularity comes a slew of new speech apps.
Industry News
Captions of phone conversations are now available for Android, iPhone, and BlackBerry with advanced network capabilities.
New self-service interactive voice response with speech recognition is available as a Five9 Virtual Call Center option or as a standalone solution for advanced voice self-service applications.
Upgraded call center infrastructure helps secure government contracts for the disabled.
New plug-in maximizes map guidance with spoken turn-by-turn directions.
New versions strengthen enterprise call recording performance with expanded scalability and increased cost efficiencies.
Calabrio customers can now leverage new recording architecture for call recording, contact center quality management, and speech analytics applications.
First-year students engage with the college via email, blog, and text.
News Feature
Release coincides with two other new products: Intelligent QM and Intelligent Coaching.