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Smart Customer Service
December 08, 2010
VoIP and Voicemail-to-Text Make a Better Network
A broadband voice and data provider sees improved customer service with solutions from Junction Networks and PhoneTag.
Empathy, Dollars, and Sense
It's not enough to simply say you understand the customer.
Speech Technology Digest
Loquendo and UniMRCP Enable Creation of Multilingual Speech Applications for Asterisk
Interoperability of Loquendo MRCP Server with UniMRCP Connector Bridge is certified.
Verdatum Joins the ProLaw Alliance
Verdatum integrates its digital dictation work flow solution with ProLaw.
Philips Speech Processing’s SpeechExec Enterprise 3.1 Certified as Citrix Ready
Provider of dictation solutions joins Citrix Ready Partner Program and earns certification for digital dictation management software.
Speech Technology News Features
Dragon Becomes More Multilingual
Nuance releases Dragon Dictation and Dragon Search in Spanish.
Americans Spend More Than 1 Billion Hours Annually on Voicemail…And Hate It
Listening to long and rambling messages is the top reason users dislike voicemail, according to a Yap study.
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