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Smart Customer Service
March 23, 2011
Speech Industry to Gain Momentum, GIA Predicts
Speech Technology Digest
Voice Assist Partners with Jabra to Provide Complete Hands-Free Solutions
The combination of the Voice Assist cloud-based speech services and Jabra hands-free devices provide a solution for consumers and enterprise users.
Atos Origin Awards Voice Biometric Contract to Leading Software
Leading Software's solution leverages the latest voice biometric technologies by Loquendo to provide a secure 24-hour service to Atos Origin's key financial service and public sector clients.
Se Habla Español? Yap Now Does
Automated voice recognition provider is now offering Spanish voice-to-text services.
Carolina West Selects Movius Voice-to-Text Solution
The voicemail-to-text solution was developed jointly with Ditech Networks.
Sprint Now Offers Google Voice Apps on All Its Phones
Sprint is first carrier to allow customers to use their existing mobile number as their Google Voice number without porting.
Babylon 9 Will Speak Acapela
The company chooses Acapela's TTS to voice-enable its translation tool.
West Launches Campaign Central for Targeted Notifications Campaigns
The solution enables real-time creation, customization and monitoring of alerts and notifications sent via voice, e-mail, SMS text or fax.
Speech Technology News Features
PCI Council Releases Supplemental Guidance for Protecting Telephone-Based Payment Card Data
New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.
SpeechCycle Launches SmartCare Mobile
The voice-enabled solution is the first customer care solution developed specifically for the smartphone.
Year of Speech Coming? It’s Already Here
Technical hurdles remain, but the technology has become ubiquitous
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