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Smart Customer Service
March 30, 2011
Speech Is the True Blue Choice
Nexidia's QuickStart helps BlueCross BlueShield of Tennessee save more than $1 million a year
Unhappily Ever After
A fable about the limits of expertise
Speech Technology Digest
Google's Contact Centers to Use ASC VoIP Recording Solution
EVOip VoIP recording solution will be implemented at facilities in the United States, Japan, China, India, and Australia.
Acapela Group Provides Voices for E-Doceo Online E-Learning Service
Acapela's speech synthesis will be used by the company for its online media store.
Dial2Do Powering SuperTooth HandsFree Assistant
New voice-activated email, SMS, Facebook, and Twitter service from SuperTooth launches.
RedPrairie Adds Vocollect VoiceArtisan Support to its 2011.1 Warehouse Management Release
Enhancement expands voice-enabled selection, put-away, replenishment, loading, and cycle-counting functionality.
Speech Technology News Features
NICE Recording Technology to Bolster Security at DFW Airport
One of the world's busiest airports will add multiple solutions from NICE's broad security offering to its existing NICE implementation
Free Voicemail-to-Text from Yap Now Available for Android
Yap Voicemail app is now available to 10 million Android users with AT&T, T-Mobile, and Verizon.
Nuance FlexT9 Now Available for Android Tablets
Unique four-in-one keypad lets consumers speak, trace, type, or tap to stay connected.
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