April 20, 2011
Industry News
U.K. contact center outsourcer will employ quality monitoring and desktop and process analytics software from Verint.
M*Modal's Speech Understanding platform adds productivity capabilities to transcription workflow platform.
This latest implementation puts Hamilton Relay in 18 U.S. states and the District of Columbia.
News Feature
Rave Campus Messenger from AT&T simplifies communications for colleges and universities.
This system combines computer graphics, artificial intelligence, voice recognition and other advanced technologies to perform a variety of tasks.