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Smart Customer Service
April 20, 2011
Speech Technology Digest
Ventura Implements Verint's Impact 360
U.K. contact center outsourcer will employ quality monitoring and desktop and process analytics software from Verint.
M*Modal Partners with WebChartMD on Transcription Offering
M*Modal's Speech Understanding platform adds productivity capabilities to transcription workflow platform.
Hamilton Relay to Provide Captioning for Telephone Services in Virginia
This latest implementation puts Hamilton Relay in 18 U.S. states and the District of Columbia.
Speech Technology News Features
AT&T Releases New Mass-Messaging Platform
Rave Campus Messenger from AT&T simplifies communications for colleges and universities.
Guile 3D Studio Introduces Denise, the Virtual Assistant
This system combines computer graphics, artificial intelligence, voice recognition and other advanced technologies to perform a variety of tasks.
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