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Smart Customer Service
April 27, 2011
Speech Technology Digest
Vivox to Power Voice Chat on Facebook
Bobsled by T-Mobile is the first calling app for Facebook that lets users call friends through an integrated chat window.
IVR Technology Group Releases iCall
iCall is a feature-rich, streamlined approach to automated outbound call processing.
Philips Releases SpeechExec Enterprise Version 4.0
New SpeechExec Enterprise 4.0 boosts Citrix-ready status, a refreshed interface design, and advanced speech-recognition workflow.
West Acquires Smoothstone IP Communications
The deal expands West's cloud-based unified communications and VoIP solutions portfolio.
IVR Technology Group Announces iChat SMS Text Chat
New app lets users communicate with agents via text to a live agent or IVR.
Speech Technology News Features
Loquendo TTS Powers Museum QR Codes
At Italian museums, visitors can now use their mobile phones as audio guides.
Consumers Want Multichannel Customer Care Options
A new survey by Nuance signals the need for integrated inbound/outbound and multichannel platform solutions.
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