April 27, 2011
Industry News
Bobsled by T-Mobile is the first calling app for Facebook that lets users call friends through an integrated chat window.
iCall is a feature-rich, streamlined approach to automated outbound call processing.
New SpeechExec Enterprise 4.0 boosts Citrix-ready status, a refreshed interface design, and advanced speech-recognition workflow.
The deal expands West's cloud-based unified communications and VoIP solutions portfolio.
New app lets users communicate with agents via text to a live agent or IVR.
News Feature
At Italian museums, visitors can now use their mobile phones as audio guides.
A new survey by Nuance signals the need for integrated inbound/outbound and multichannel platform solutions.