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April 27, 2011
Vivox to Power Voice Chat on Facebook
Bobsled by T-Mobile is the first calling app for Facebook that lets users call friends through an integrated chat window.
IVR Technology Group Releases iCall
iCall is a feature-rich, streamlined approach to automated outbound call processing.
Philips Releases SpeechExec Enterprise Version 4.0
New SpeechExec Enterprise 4.0 boosts Citrix-ready status, a refreshed interface design, and advanced speech-recognition workflow.
West Acquires Smoothstone IP Communications
The deal expands West's cloud-based unified communications and VoIP solutions portfolio.
IVR Technology Group Announces iChat SMS Text Chat
New app lets users communicate with agents via text to a live agent or IVR.
Loquendo TTS Powers Museum QR Codes
At Italian museums, visitors can now use their mobile phones as audio guides.
Consumers Want Multichannel Customer Care Options
A new survey by Nuance signals the need for integrated inbound/outbound and multichannel platform solutions.
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