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Smart Customer Service
May 04, 2011
Hosted IVRs Bring Peace Of Mind
Price and flexibility are encouraging corporations to switch from premises-based solutions
Making a Case for IVR Hosting
Speech Technology Digest
Loquendo Provides the Voice of Telefonica
The Telefonica brand speaks to customer care and other services with a custom synthetic voice.
CallMiner Delivers Speech Analytics in the Telco Cloud
New delivery method promises to revolutionize an organization's ability to instantly extract customer intelligence.
Qwest, Panasonic, Avaya, and Yahoo! License Klausner's Visual Voicemail
Klausner settles its patent infringement lawsuits with the four firms, which were named as defendants.
True Voice Technologies Launches Talk-2-Me
Talk-2-Me, a new software-as-a-service solution, offers a cost-effective way for customers to contact companies and individuals.
Maine Relay Begins Offering Mobile Captions Service
Hamilton Relay's Voice Carry Over (VCO) capabilities are now available via mobile device for residents of Maine.
Hamilton Relay to Caption Calls for Captioned Telephone
Company adding positions to its headquarters in Aurora, Nebraska to handle captioned telephone calls.
Speech Technology News Features
ClickFox Reveals Customer Identification Pitfalls During Self-Service
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
Verint Unveils Voice of the Customer Analytics Platform
Voice of the Customer Analytics combines all sources of customer interaction data into a single platform.
VoKnow Launches New Mobile Web Audio Experience via TTS
Listeners can create personalized news programs from millions of sources and listen anytime, anywhere via the Web, iPhone, iPad, or Android devices.
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