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Smart Customer Service
May 18, 2011
Schiphol Airport Runs an Aculab IVR Solution for Flight Updates
Dutch airport system allows gate agents to update flight information at all information points.
Speech Analytics Captures Consumer Sentiment
Technologies blend data from different sources, emotional states, and moments in time
Speech Technology Digest
T-Mobile Netherlands Selects Voxeo for Self-Service Portal
The telecom carrier has deployed Voxeo's VoiceObjects technology to deliver personalized self-service.
VoxGen Awarded Grant from Germany’s Ministry of Economics and Technology
The grant will be used to improve cross-channel customer experiences.
RedPrairie and Voxware Deliver Jointly Developed Voice Solutions
Customers go live and improve efficiencies in their warehouse operations.
M5 Networks Launches New Recording Solution
M5 Replay allows business to record phone conversations and retrieve the recordings via a Web interface.
PhoneTap 1.3 iPhone App Released
Clever Panda has released PhoneTap 1.3 for iPhone, an app that lets users record outgoing calls.
Emergency Preparedness Is a Job for All
Court ruling in Los Angeles disabilities case teaches a broader lesson; speech-generating devices are one of several tools that could be employed
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