May 18, 2011
Europe News
Dutch airport system allows gate agents to update flight information at all information points.
Feature
Technologies blend data from different sources, emotional states, and moments in time
Industry News
The telecom carrier has deployed Voxeo's VoiceObjects technology to deliver personalized self-service.
The grant will be used to improve cross-channel customer experiences.
Customers go live and improve efficiencies in their warehouse operations.
M5 Replay allows business to record phone conversations and retrieve the recordings via a Web interface.
Clever Panda has released PhoneTap 1.3 for iPhone, an app that lets users record outgoing calls.
Voice Value
Court ruling in Los Angeles disabilities case teaches a broader lesson; speech-generating devices are one of several tools that could be employed