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Smart Customer Service
June 08, 2011
Tech Investments Buoy Workforce Optimization
WFO market forecast to post healthy growth in the near term
In Other Words
Global Presentations Using TTS And Automated Translation
It's the future of sales materials, worldwide customer support, and corporate media
Speech Technology Digest
Ectaco Selects SVOX TTS for eBook Readers and Language Learning Software
SVOX solution enhances Ectaco devices for the educational and consumer markets.
MetroPCS Launches Visual Voice Mail Services
New service is available on select MetroPCS mobile devices.
Nuance Dragon Dictation and Dragon Search Hit Hong Kong and Taiwan
Dragon Apps continue their Asian expansion with support for Cantonese and Taiwan Mandarin.
Audience Unveils New Voice Processor for Tablets
EarSmart eS305 chip brings high-definition voice quality and noise cancellation to tablets.
Beth Israel Deaconess Medical Center Selects M*Modal's Speech Understanding Platform
M*Modal will integrate its technology with the Boston medical center's own radiology information system.
SpeechTrans Offers Mobile Translation App for Hearing Impaired
Custom-designed speech recognition app gives the hearing impaired freedom to engage in personal multi-language conversations.
Speech Technology News Features
Nuance Launches Complete Care Multichannel Solutions
Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care
Xbox 360 Brings Voice Searches to TV
New offering combines Micrososft's Xbox and Bing technologies to let users request content by voice.
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