June 29, 2011
FYI
PCI Security Standards Council releases document titled "Protecting Telephone-Based Payment Card Data Information Supplement"
Industry News
NYU researchers reveal continued frustration with automated voice systems.
The launch of Awareness Messaging and Presence (AMP), a multichannel platform, is geared toward large-scale enterprises.
New voices bring the total number available to 57.
The move comes as Ford quadruples its connectivity team and grows its app developer community.
News Feature
Mindshare Speech-To-Text voice-of-the-customer tool transcribes customers' phone comments and uncovers actionable information.
Ford is teaming up with Nuance to research new voice recognition capabilities that will help drivers converse more easily with Ford SYNC by accurately interpreting command intent.