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Smart Customer Service
June 29, 2011
Call Centers Receive Guidance on Protecting Credit Card Data
PCI Security Standards Council releases document titled "Protecting Telephone-Based Payment Card Data Information Supplement"
Speech Technology Digest
Consumer Study Finds Overwhelming Dissatisfaction with IVR
NYU researchers reveal continued frustration with automated voice systems.
Smoothstone Delivers Presence, IM, and Collaboration Tool
The launch of Awareness Messaging and Presence (AMP), a multichannel platform, is geared toward large-scale enterprises.
Acapela Adds 18 Voices to Its Virtual Speaker Product Line
New voices bring the total number available to 57.
Ford Adds SYNC AppLink to 10 Vehicles
The move comes as Ford quadruples its connectivity team and grows its app developer community.
Speech Technology News Features
Mindshare Combines Speech-to-Text with Analytics
Mindshare Speech-To-Text voice-of-the-customer tool transcribes customers' phone comments and uncovers actionable information.
Ford and Nuance Collaborate to Advance Speech Understanding and Intent
Ford is teaming up with Nuance to research new voice recognition capabilities that will help drivers converse more easily with Ford SYNC by accurately interpreting command intent.
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