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Smart Customer Service
July 13, 2011
The 2011 Star Performers
Multimodal User Interfaces Supplanting Voice-Only Apps
Trend driven by statistical language models, speaker verification, video clips, and multilingual apps
Speech Technology Digest
Ford Trials Complimentary Live Operator Assistance for SYNC Services
Ford is beta testing an Operator Assist feature for the cloud-based network of SYNC Services, giving registered users complimentary access to a live operator for help with business searches and address entry for turn-by-turn directions.
Blackboard Announces Next-Generation Mass Notification Service
New features help users send urgent alerts and outreach messages faster and easier.
Neurotechnology Introduces VeriSpeak Voice Identification Technology
New VeriSpeak SDK and MegaMatcher 4.1 Multi-biometric SDK incorporate voiceprint identification and phrase recognition technology.
Txtlocal Gives a Voice to the Disabled
The company's JayBee product transforms predictive text phrases into voices
Vlingo Launches Its Virtual Assistant in France, Italy, Germany, and Spain
The revamped application includes a simpler, more intuitive user interface.
YouMail Answers Its 1 Billionth Call
More than 50 million people in the U.S. have now called one or more YouMail Visual Voicemail users.
Speech Technology News Features
SpeechCycle Awarded Patent for Spoken Language Understanding
New patent deals with error recovery when an utterance can't easily be mapped to a specific path in the call flow.
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