July 13, 2011
Feature
Forward Thinking
Trend driven by statistical language models, speaker verification, video clips, and multilingual apps
Industry News
Ford is beta testing an Operator Assist feature for the cloud-based network of SYNC Services, giving registered users complimentary access to a live operator for help with business searches and address entry for turn-by-turn directions.
New features help users send urgent alerts and outreach messages faster and easier.
New VeriSpeak SDK and MegaMatcher 4.1 Multi-biometric SDK incorporate voiceprint identification and phrase recognition technology.
The company's JayBee product transforms predictive text phrases into voices
The revamped application includes a simpler, more intuitive user interface.
More than 50 million people in the U.S. have now called one or more YouMail Visual Voicemail users.
News Feature
New patent deals with error recovery when an utterance can't easily be mapped to a specific path in the call flow.