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Smart Customer Service
July 20, 2011
The 2011 Speech Luminaries
Speech Technology Digest
Nuance Powers Voice Capabilities in OnStar FMV Retail Mirror
OnStar FMV lets drivers speak to get directions and make hands-free phone calls in the car.
Yap Powers Spanish Voicemail-to-Text for MetroPCS
Language identification technology automatically determines whether message was spoken in English or Spanish.
Nuance’s Dragon Go! Now Available in the Apple App Store
Dragon app gives users mobile content from 180 sources online.
West Releases Managed On-Premises IVR
New offering lets companies use their existing on-site telephony infrastructure.
Speech Technology News Features
Nuance Acquires Webmedx
The acquisition adds to Nuance's transcription services and clinical understanding solutions portfolio.
Medquist Holdings Acquires M*Modal
The deal is worth $130 million and brings together two medical documentation leaders.
Speech-Enhanced Customer Service Gets a New Look
Multichannel solutions meld proactive outbound alerts and notifications with inbound capabilities
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