July 27, 2011
Feature
Industry News
- Text-to-speech application enables researchers to listen to scientific articles on SciVerse ScienceDirect
Speech recognition application for Mac adds full support for Microsoft Word 2011, social media sharing, and formatting and editing features.
With AudioFlash24, breaking news from IlSole24Ore.com is also available by voice, thanks to eXtrapola and Loquendo speech technologies.
ContactBabel's guide to speech analytics is the first in a series of speech-related handbooks.
Voxify's Universal Managed Service for IVR extends contact center excellence at Canada's leading airline.
T-Mobile's Genius Button gets even smarter with new voice-enabled wake up commands.
New iPad EHR app uses M*Modal's Speech Understanding technology to voice-enable its medical documentation platform.
News Feature
The combination will create a comprehensive VoC solution with multichannel analytics, including speech, social media, email, Web chat, and enterprise feedback.
US Airways is the first domestic airline to offer an intelligent service experience through natural language understanding.
The View from AVIOS
Distractions like texting and navigation systems call for safer user interfaces, and the industry is responding