August 17, 2011
Industry News
Next-generation IVR development solution promises to accelerate functional testing of systems.
VoiceGrid SDK 1.0 provides access to voice matching capabilities for stand-alone or integrated identification apps.
Novauris large-vocabulary speech recognition technology enables SpeechCycle to offer new speech capabilities through LevelOne Agents solution.
VoltDelta's virtual contact center infrastructure is now integrated with RightNow CX Desktops
Virtual Agents let customers scrap costly Web chat.
The app features unlimited multilanguage translations and integration with Facebook chat.
News Feature
The deal is worth $75.5 million and brings together two speech technology leaders.
The deal is worth $12.5 billion and brings a hardware manufacturer to the Android platform provider.
Companies need to start thinking about IVRs in a mobile and multimodal context.
Prophecy adds HD audio and IPv6 and fax support while VoiceObjects brings greater scalability and ease of use.
Explosive growth in this market is also seen in developing world. Is owning a mobile device now "a human right"?
Keynote panel at SpeechTEK 2011 explores smartphone frontier.
The Business Case
Anticipating needs delivers benefits in customer service, sales/marketing, and government