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Smart Customer Service
August 17, 2011
Speech Technology Digest
Pronexus Partners with RealityCorp for IVR Testing Solution
Next-generation IVR development solution promises to accelerate functional testing of systems.
SpeechPro Releases Speaker Recognition SDK for ID Applications
VoiceGrid SDK 1.0 provides access to voice matching capabilities for stand-alone or integrated identification apps.
SpeechCycle and Novauris Partner to Enhance Customer Service Solution
Novauris large-vocabulary speech recognition technology enables SpeechCycle to offer new speech capabilities through LevelOne Agents solution.
VoltDelta OnDemand Enables RightNow Technologies CRM with Contact Center On Demand
VoltDelta's virtual contact center infrastructure is now integrated with RightNow CX Desktops
Next IT Releases ActiveAgent for Live Chat
Virtual Agents let customers scrap costly Web chat.
SpeechTrans Translation App Available on Android Devices
The app features unlimited multilanguage translations and integration with Facebook chat.
Speech Technology News Features
Nuance to Acquire Loquendo
The deal is worth $75.5 million and brings together two speech technology leaders.
Google to Acquire Motorola
The deal is worth $12.5 billion and brings a hardware manufacturer to the Android platform provider.
Writing a Prescription for Speech
Companies need to start thinking about IVRs in a mobile and multimodal context.
Voxeo Announces Prophecy 11 and VoiceObjects 11
Prophecy adds HD audio and IPv6 and fax support while VoiceObjects brings greater scalability and ease of use.
Views from SpeechTEK 2011: Smartphones Set to Revolutionize Self-Service
Explosive growth in this market is also seen in developing world. Is owning a mobile device now "a human right"?
Mobile Speech Promises Glittering Prizes But Also Serious Challenges
Keynote panel at SpeechTEK 2011 explores smartphone frontier.
The Business Case
The Rise of Proactive Customer Care
Anticipating needs delivers benefits in customer service, sales/marketing, and government
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