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Smart Customer Service
August 31, 2011
Speech Technology Digest
ICAP to Sell Multimodal User Interface Patents
Innovations include a portfolio that simplifies voice spoken instructions for mobile phones and related applications.
Verbble Integrates with Salesforce.com, Extending Speech Rec to the Cloud
The integration voice-enables any Salesforce.com form.
Bubbly Voice Blogging Service Available to 26 Million More Subscribers
Bubbly now available to SoftBank Mobile subscribers and attains endorsements from Yasuhiko Okudera-san, Sony Music Network, and Horipro.
Nuance Powers New Bon’App for iPhone
Harvard Fellow's Start-up Taps Dragon Mobile SDK to Power Bon'App Voice Search for Faster, Easier Access to Healthy Food Options
Nuance Dragon Dictation and Dragon Search Now Available in Norway and Sweden
Dragon apps add Norwegian and Swedish language support.
Nexidia Pairs with kCura to Add Audio and Video Search to Relativity
New plug-in will help clients review and analyze electronic audio files for litigation discovery and regulatory compliance.
BestVoiceOverIP.com Announces Top 3 VoIP Service Providers
Nextiva, RingCentral, and Phone.com top the list of the best voice over IP providers on the Web.
Fonality Launches Mobile Unified Communications and Contact Center Solution for SMBs
The new application can be delivered via Apple or Android operating systems.
Speech Technology News Features
Alcatel-Lucent Unveils a New Strategy for Genesys
Genesys Mobile Customer Engagement Strategy evolves companies from transactional, service-only apps to mobile customer conversations.
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