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Smart Customer Service
September 07, 2011
How to Know When Your Speech System Is Too Old
Customer dissatisfaction is the first indication, as the IVR begins to cost more to maintain than to replace
Listen to the Voice of the Customer
Speech Technology Digest
ReadSpeaker Launches Web-Based Math Audio Reader
Program lets publishers make their educational content more accessible.
Nuance Dragon Dictation and Dragon Search Apps Now Available in Russia
Dragon Dictation and Dragon Search continue their European expansion, letting Russians speak text For email, text messages, Web content, and more.
Verbble Taps Nuance for Speech Entry to Workflow Apps
Dragon NaturallySpeaking to be the basis of speech entry for enterprise and salesforce workflow automation.
Nuance Unveils Dragon for Salesforce App for iPhone and iPad
Integration of Dragon with Salesforce CRM and Salesforce Chatter lets people speak updates into the Salesforce.com CRM and Chatter accounts.
Nuance Powers Voice App for OnStar RemoteLink for iPhone
RemoteLink features new navigation capabilities powered by Dragon to let subscribers input directions and search for destinations by voice.
Speech Technology News Features
Nuance Expands Ford SYNC to Europe with 19 New Languages
Ford's popular voice-enabled in-car infotainment system powered by Nuance to launch in Europe in 2012.
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