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Smart Customer Service
September 14, 2011
Suite Evolution Drives Contact Centers
Bundling apps improves data management, customer experience
HTML5 — The Last Best Hope for Voice and Video
The spec obviates proprietary plug-ins and promotes an open approach
Speech Technology Digest
Voice Assist for Salesforce Now Available on Salesforce.com AppExchange 2
The company's new app lets users do more in Salesforce with their voices.
Dalet Speaks a New Language with Nexidia's Dialogue Search
Enterprise media asset management solution leverages dialogue search to find hidden value in large media libraries.
Turner Studios to Integrate Nexidia Dialogue Search
Dialogue Search creates new value in massive production and archive libraries.
TriSys Releases IP Call Recording Software
Replay SIP hybrid PBX/IP call recording system is a 100 percent software-based solution.
MedMaster iPad App Now Powered by Nuance Speech Recognition
MedMaster Mobile's point-of-care mobile app offers data capture, clinical documentation, and navigation via voice.
Speech Technology News Features
Nuance Launches Its First Mobile Advantage Apps
The first two apps in the suite are designed to steer customers to mobile smartphone applications.
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