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Smart Customer Service
September 28, 2011
Aetna Members Get Answers
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
If It’s a Tornado, Just Text Me
Automated messaging must be highly relevant and user-specific
Speech Technology Digest
Nuance Powers New Voicemail-2-Text Service for Sprint BlackBerry Users
Sprint BlackBerry customers can now get their voice messages transcribed and delivered by email or text message.
Nuance Gives Voice to Waze App for iPhone and Android
Nuance's connected text-to-speech reads aloud turn-by-turn directions and traffic alerts for social mapping and navigation app.
Nexidia and Teleopti Partner to Offer Agent Performance Management
Integrated systems promise greater flexibility and value than proprietary legacy systems.
DialMyCalls Launches New Android Application
The robocalling services provider brings its service to tablets and mobile phones.
Care Initiatives Deploys Voice Technology
Skilled nursing facility operator deploys Vocollect's AccuNurse across its network.
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