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Smart Customer Service
October 26, 2011
The Prescription for Speech Delivered at SpeechTEK 2011
In closing keynote, co-chairs Jim Larson and Susan Hura urge attendees to improve IVR systems at all costs
Speech Technology Digest
Nuance Introduces Dragon Recorder App for Apple iOS
Free app lets consumers use their iPhones, iPads, and iPod touch devices to capture thoughts and transfer recordings wirelessly for transcription with Dragon speech recognition.
Lucas Systems Introduces Jennifer FoodSelect for Voice-Directed Order Selection in Food Distribution
Jennifer FoodSelect is an ndustry-specific order selection, audit, and loading system.
Speech Technology News Features
Oracle to Acquire RightNow Technologies
The $1.5 billion deal is part of an "aggressive" move to offer more cloud solutions, Oracle says.
Alcatel-Lucent to Divest Itself of Genesys
The company receives a binding offer from Permira for $1.5 billion to divest its Genesys Telecommunications Laboratories business.
Avaya Acquires Speech Analytics Vendor Aurix
Acquisition will enable Avaya to add speech analytics to contact center and unified communications portfolio.
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